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  • lollylion
    Original poster 2 posts

    After launching the game and following the 2 initial splash screens for Ubisoft and autosave notice, the game crashes to desktop without any pop-up, crash report or notification. I have verified files, re-installed on 2 separate occasions to separate SSDs, updated all drivers, nothing works.

    The game has been running fine since launch until the crashes happened about a month ago and has never worked since. Other AC games work.

    I am running with AMD Ryzen 5 5600X 6-core processor and NVidia RTX 3070 8GB.

    For some reason a service ticket is unavailable?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • ubi-smash
    Ubisoft Support Staff 1716 posts

    @lollylion Hey there! I am sorry for the trouble you have been running into when trying to play Assassin's Creed Valhalla. I noticed that you mentioned reinstalling the game on two separate SSDs. To confirm, did you try reinstalling the launchers on the same drive? Launching the game on a different drive from the launcher could be a source of one of the issues causing this behavior. Secondly, I recommend reinstalling the Ubisoft Connect launcher to ensure you have the latest version installed, as this could affect newer titles. Suppose you have any background applications also open when playing Assassin's Creed Valhalla. In that case, I will disable any additional programs available that could be fighting for the same resources on your PC. 

    If trying this out too, please don't hesitate to keep us posted! You can reach out to us here with a copy of your Systems Files so we can continue to review this with you. If you tried Live Chat support previously, our hours are  9:30 am - 2:30 am ET, 7 days a week. If you have any questions, please let us know!

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