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  • bigmaj89
    Original poster 3 posts

    I’ve been playing ac Valhalla for a while and decided to buy all three dlcs in the game (I had made some progress before I bought them that might help with my problem here) but when I had installed them they never showed up it the store it said installed so I thought I had to progress a bit and I did but a couple weeks later still nothing do I looked up how to start it that didn’t help because I had fulfilled all the requirements to start it prior (in case you couldn’t tell I’m talking specifically about WotD and SoP) So for some reason I can start my dlc because of unknown reason I know this was already fixed multiple times but I’m having issues so maybe could I get some assistance with this problem?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiMindflayer
    Ubisoft Support Staff 169 posts

    @bigmaj89 Hey welcome to our official forums! I'm glad you're here and have reached out. I'm sorry you've been having such a difficult time playing the DLC in the game. There doesn't appear to be any known issues at the moment regarding this, so I'd like to look more into this with you.

    To begin, please try the steps in our guide for basic troubleshooting to ensure there's no conflict in the background which may be causing the content to be unavailable. Should the issue continue, could you provide a video from your gameplay showing you trying to find Azar at the Ravensthorpe docks and looking for Toka and Pierre in the Ravensthorpe guesthouse? If you capture this video, you can upload it to a video sharing platform (such as YouTube or Twitter) and post the link here. Please let me know if you have further questions.

    Official Response
  • bigmaj89
    Original poster 3 posts

    @UbiMindflayer https://www.xbox.com/play/media/ZTC4SLZL here is the media link if that doesn’t work just tell me and I’ll upload it to YouTube

  • Ubi-Greybeard
    Ubisoft Support Staff 391 posts

    Hey @bigmaj89 !

    Thanks for the link to the video, it works just fine, no need to upload anywhere else.

    Due to the nature of the issue (personal information will be required), it's best to continue the investigation via a support ticket on our Help website. Images showing that the content has been installed on the console, as well as proof of purchase for the content, should also be attached to the ticket, to help confirm that everything has been activated properly.

    Please do not share any potential personal information on the forums, to make sure your information remains safe.

    Official Response
  • bigmaj89
    Original poster 3 posts

    @Ubi-Greybeard I filed the ticket but how will they contact me?

  • Ubi-Greybeard
    Ubisoft Support Staff 391 posts

    Hey again @bigmaj89 !

    We'll contact you via the ticket you submitted. You'll also be notified via the email address that's linked to your Ubisoft Account.

    You should have already received a message from us on that email when you first submitted it, because as I see now, the case was closed due to inactivity. I've reopened it for you, and also added the video you provided here. I've also sent you another verification email, so we can continue handling this through the private channel.

    Official Response

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