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  • Annihilator_1NL
    Original poster 4 posts

    While looking at my statistics ubisoft connect in Division 1 they havent been updated the past 3 or 4 days, just wondering would this eventually record the activities from the past days ?

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  • Ubi-Milky
    Ubisoft Support Staff 4158 posts
    Best Answer

    Hello @l3av3 thanks for confirming this, our Division team are currently looking into this as we know it to be affecting both Division titles for a few weeks now, whilst a few of our other titles were fixed and updated on the weekend, as each game needs a fix applied separately I beleive.

    Official Response
  • Annihilator_1NL
    Original poster 4 posts

    @Annihilator_1NL i keep track on friends as well due the website the division tracker, it seems more people arent updating in stats, i think the problem ocurred since the last maintenance thursday 1 st september 2022

  • Ubi-Froggard
    Ubisoft Support Staff 3610 posts

    Hey @Annihilator_1NL

    Please could you take a screenshot of the stats you are seeing, and we can check if it matches what we see on our side. You would need to send us this through a private channel though, as we class this information as account sensitive information so please don't share that on the forums. You can send us it on any of the options below:

    Live Chat (when available)
    https://support.ubi.com/en-gb/Cases/New/

    Twitter Direct Message
    https://twitter.com/UbisoftSupport

    Facebook Private Message
    https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463

    Official Response
  • DamaiMikaz
    1 posts

    @Ubi-Froggard Can confirm this for me as well. The amount of play hours hasn't been updating for me for at least the last 2 days (while I have been playing)

  • orchunter88
    0 posts

    @Ubi-Froggard I think everyones stats are stuck. I have extracted like 750 items in last 10 day, but stats still show 98 047.

  • natureboypt
    1 posts

    My Ubisoft Connect stats (all of them, play time, skill kills, total kills, etc) for The Division are also not updating, ever since last week.

  • SmokeEvil-925
    3 posts

    In-game statistics updated, but Ubisoft Connect statistics not

  • RezaKK4
    1 posts

    @SmokeEvil-925 i have the same problem

  • SmokeEvil-925
    3 posts

    @suschunga got it, thx!!

  • Ubi-TheBerry
    Ubisoft Support Staff 5434 posts

    Hey there guys,

    Apologies for the delay.

    As @suschunga has noted already - this issue is something we're aware of and are investigating.

    If you notice this happening with any other titles in you library please also let us know!

    For now though, we'll let you know should we receive any updates from the team.

    Thank you and apologies for the inconvenience caused!

    Official Response
  • l3av3
    2 posts

    I can confirm the same issue in Ubisoft connect.

  • Ubi-Milky
    Ubisoft Support Staff 4158 posts
    Best Answer

    Hello @l3av3 thanks for confirming this, our Division team are currently looking into this as we know it to be affecting both Division titles for a few weeks now, whilst a few of our other titles were fixed and updated on the weekend, as each game needs a fix applied separately I beleive.

    Official Response
  • l3av3
    2 posts
    Hello @l3av3 thanks for confirming this, our Division team are currently looking into this as we know it to be affecting both Division titles for a few weeks now, whilst a few of our other titles were fixed and updated on the weekend, as each game needs a fix applied separately I beleive.

    Thank you for the information


  • SmokeEvil-925
    3 posts

    @Ubi-TheBerry CONFORM_BUG_FIXED
    Well done!🍻

  • Ubi-Perseids
    Ubisoft Support Staff 1130 posts

    @l3av3 You're welcome! Let us know if you have any other questions or concerns 🙂

    @SmokeEvil-925 Thanks for confirming that this is fixed! If you run into any other issues, don't hesitate to reach out.

    Official Response

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