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  • topic_unsolved Anno 1701 closes mid-game

    0 likes/2 replies/40 views
    KingRichard201
    Original poster ubisoft:x-posts, 1

    Hello everyone,
    I currently have the problem that my game simply closes mid-game at random points in the game, when I try to "safe". My current solution is to create new safegames when I safe. When it does work to safe I continue until it throws me back onto my desktop. Does anyone have the same problem and how can I/do I fix it?

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  • Ubi-LadyBlue
    Ubisoft Support Staff ubisoft:x-posts, 752

    Hey @KingRichard201!

    I'm sorry to hear you're experiencing random and what sounds like frequent crashing. I know that's an unpleasant experience.

    First, I'd recommend making sure that your Ubisoft Connect Launcher and Anno 1701 are installed on the same drive. If that's the case, run through the steps in our quick troubleshooting guide and clear the Ubisoft Connect cache.

    Should the crashes continue after that, I'd ask that you create a Support Case with us and attach your System Files. Once you've done so, update me on this thread and I can look into this a bit more closely.

    official-response

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