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  • dxphii
    Original poster 1 posts

    Hi there,

    Please can someone assist me in troubleshooting Assassin's Creed Valhalla. The game currently is unplayable, I launch and within 1 - 30 minutes it will crash being unable to make much, if any progress.

    Troubleshooting steps I have taken:

    1. Ensured all the latest updates are done.
      1. Rollbacked few drivers to test if any successful attempts to play the game occurred.
    2. Reinstalled the game.
      1. Verified the game multiple times through Ubisoft Connect.
    3. Read through troubleshooting articles.
      1. Changing monitor resolutions + graphics settings.
      2. Temporarily deactivating Microsoft Applications in the background.
      3. Added to exclusions list.


    System information:

    • i7-12700KF, 3600MHz 12 Core
    • 32GB Ram
    • 2 x 1TB Storage
    • 3070TI (Gigabyte)


    I am at a point now where I am unsure what else I can do, any assistance would be great. Any recommendations?

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  • Ubi-Keo
    Ubisoft Support Staff 5348 posts

    Hi @dxphii I'm sorry to hear that Assassin's Creed Valhalla keeps crashing.

    I can see that you have already gone through the basic PC troubleshooting that we would generally suggest you try.

    Could you also try running the system file checker tool to see if there are any missing or corrupted system files.

    Also if you are using any CPU affinity software try disabling that too as another player who was experiencing crashes did this and it resolved the issue for them.

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