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  • Unsolved Good afternoon, I'm in trouble in the division 2 game, since the day 17/09/2022. 4 characters are missing, I opened a case already in ubisoft support more so far have not solved

    0 Likes/8 Replies/465 Views
    A Former User
    Original poster 0 posts

    Boa tarde, estou com problemas no jogo da 2ª divisão, desde o dia 17/09/2022. 4 personagens estão faltando, eu abri um caso já no suporte ubisoft mais até agora não resolveram

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  • Ubi-SleepyGoat
    Ubisoft Support Staff 568 posts

    Hey there @BortolinDiego

    We can only provide support in English here but I took a look at your support case. We will need you to give us all of the information on each missing character on that support case individually.

    So use this as a template and send us one comment for each character that you no longer have access to, and we can help you through that support ticket -

    CHARACTERS MISSING:
    ARE ANY CHARACTERS HARDCORE CHARACTERS?:
    LAST TIME ACCESSED:
    ESTIMATED PLAYTIME:
    CHARACTER LEVEL:
    ESTIMATE OF XP:
    DARKZONE LEVEL:
    GEAR SCORE:
    MALE / FEMALE

    Official Response
  • A Former User
    Original poster 0 posts
    @Ubi-SleepyGoat main character was male but in the penultimate update that you can make the sex changes I changed to female short hair gray color with white characters missing 4
    * Last accessed with the main character on 17/09/2022
    * Level 40
    * XP 1346819568
    * Darkzone level 50
    Shd Level 3267
    * Expertise Expertise Level 19
    * Skill equipment level 19
    * all equipment optimized
    character name lldeathxx


  • Ubi-MrM
    Ubisoft Support Staff 3694 posts

    @BortolinDiego Thank you for the information !

    For the purpose of our investigation, I invite you to provide the details about the other missing agents directly on your case, through our Help website.

    A specialist will then get back to you as soon as possible, and check with you what can be done.

    We thank you for your patience and understanding in the meantime, and if you have questions, or for any other Issue, don't hesitate to reach out !

    Official Response
  • A Former User
    Original poster 0 posts
    @Ubi-MrM hello, I just need the main character, the other characters don't need it if I don't, I already opened a case on the ubsofit help and support site, but they take a long time to solve the problem I'm losing season losing farms and parts because of my own problem game, because I believe you won't give me the materials and equipment to solve this game problem, I've already provided the main player's data but so far nothing I'm tired of waiting....


  • Ubi-SleepyGoat
    Ubisoft Support Staff 568 posts

    Hello again @BortolinDiego. I apologize for the delay on your support ticket, but this is not something that we can handle for you through the forums. Our team will get to your ticket as soon as they can!

    We appreciate your patience so far.

    Official Response
  • csanc195
    12 posts

    @Ubi-SleepyGoat hey man, I have also opened a case regarding a lost agent, even posted about it since yesterday and sometime today, could you please take a look at my request? I have shared all the details please man, help me out 🙏🏻

  • Ubi-Clem
    Ubisoft Support Staff 142 posts

    Hello again @csanc195,

    As mentioned before in other threads where you were in, you will be updated by the Ubisoft Support directly.

    I wish you good luck while waiting for their answer! 👍

    Official Response

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