ubisoft discussions

quick-suggestions

  • topic_unsolved Event keys

    0 likes/6 replies/372 views
    dunbardunbar
    Original poster ubisoft:x-posts, 1

    Good day,

    I have not been received apparel keys all week not matter levels gained. I have tried the log out log back in listed in some posts.

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Perseids
    Ubisoft Support Staff ubisoft:x-posts, 1130

    @dunbardunbar Hello! Welcome to Discussions!

    I'm sorry that you haven't been receiving any apparel cache keys! Just to check, are you seeing notifications that you're getting keys and then they aren't appearing in your inventory, or are you not seeing any notifications at all? Also, would you be able to provide us with a screenshot showing the rewards track? Finally, please give these troubleshooting steps a try and see if they help.

    Let me know how it goes! Thanks!

    official-response
  • gamecrusher447
    ubisoft:x-posts, 148
    Good day,

    I have not been received apparel keys all week not matter levels gained. I have tried the log out log back in listed in some posts.

    Hey. This week is closing event week. That means you can't earn cache keys anymore. Only buy them with premium credits. You can only earn them the first 2 weeks. Hope this clears things up for you.

    It's not your game being broken. This is by design.

  • Ubi-Cintre
    Ubisoft Support Staff ubisoft:x-posts, 943

    Hey @dunbardunbar !

    As stated by @gamecrusher447, the event ended on Nov 8th so the keys can not be earned anymore.

    Here's a confirmation from our official Twitter account :



    Let us know if you have more questions.

    official-response
  • PSON.
    ubisoft:x-posts, 1

    @gamecrusher447 I see, last key i got was Monday, plan was to gather all (missing 4)but the game kept crashing and I gave up eventually, was about every 5-10min...

  • Ubi-SleepyGoat
    Ubisoft Support Staff ubisoft:x-posts, 812

    Hey there @PSON, I'd like to suggest a few troubleshooting steps for the crashing you've run into.

    Go ahead and start with our basic troubleshooting guide for PC.

    After that, I would recommend also clearing out the cache for Ubisoft Connect, then disabling the Ubisoft Connect overlay.

    If you keep having crashing issues after that, open a support ticket with us

    Once the ticket is open, attach copies of your basic system files to it.

    Our team will provide some more in-depth troubleshooting one-on-one from there!

    official-response

Suggested Topics