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  • callmeyas
    Original poster 3 posts

    Pls help, i'm starting to get frustrated with this. What should i do? I already reinstalling directX, 32bit and 64bit dlls, do memtest, validates game file, and reinstalling whole client and ubisoft connect....and still can't play!!!

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-SleepyGoat
    Ubisoft Support Staff 841 posts

    Hey there @callmeyas

    Sorry to see you're having an issue getting The Division to start up properly.

    The error you are running into is a Windows error, not a Ubisoft one, but our basic PC troubleshooting process may be helpful for fixing the problem.

    You should also make sure that Ubisoft Connect is running with administrator rights, and that the game was installed while the program was running that way.

    Finally, if you have the game and Ubisoft Connect on separate hard drives, you will need to move the game installation onto the same hard drive as Ubisoft Connect.

    If you complete all of these steps and you are still not able to get the game started, please open a support ticket with us and attach copies of your basic system files, along with the screenshot of your error. Once you do that, our team will be able to review your system set up for anything specific that may be preventing the game from launching.

    Official Response
  • callmeyas
    Original poster 3 posts

    @Ubi-SleepyGoat Hey There


    i havent seen or got any feedback about my problem using support ticket...so what should i do?

  • Ubi-Verse
    Ubisoft Support Staff 1769 posts

    @callmeyas Hi there 😊

    I am sorry to read that you still haven't received an answer to your support ticket! We are currently receiving a high number of contacts, so it can take a little longer until you receive a reply. I am really sorry about that!

    Have you tried the steps suggested by my colleague?

    Thanks!

    Official Response
  • callmeyas
    Original poster 3 posts

    @Ubi-Verse hi there

    i've done all the tips, tricks, and anything for troubleshooting...and none happen. thats why i submitted ticket support.

  • Ubi-Verse
    Ubisoft Support Staff 1769 posts

    @callmeyas Hi again 😊

    I understand! Sorry that the different steps did not help so far. Our colleagues will get in touch with you as soon as possible!

    Official Response

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