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  • topic_unsolved Game freeze on start round in COTD after changing settings

    0 likes/10 replies/2375 views
    Denniss..
    Original poster ubisoft:x-posts, 17

    During Cup of the Day, when opening settings, there's a chance the game freezes for a few seconds at the start of the next round.
    Usually this happens to me once every COTD (because the game sometimes changes itself into windowed borderless from fullscreen, or to switch audio device), and this freeze would last up to 10 seconds for me.

    For example in this video, I opened settings during the previous round, causing the freeze at the start of the round for around 3 seconds: https://streamable.com/5x5wy3: (https://streamable.com/5x5wy3)

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  • Ubi-Deta
    Ubisoft Support Staff ubisoft:x-posts, 803

    Hey @Denniss! Sorry to hear you're encountering freezes.

    To rule out the most common causes for this kind of behavior, have you tried the steps from this article yet?

    Please reach out, if the issue persists after.

    official-response
  • Denniss..
    Original poster ubisoft:x-posts, 17

    @Ubi-Deta I'm 99% sure it's not one of those common causes, many other players experience the same issue as well.

    I will still give those steps a try.

  • Ubi-Thrupney
    Ubisoft Support Staff ubisoft:x-posts, 3343

    Awesome, @Denniss , let us know how you get on. If the issue persists, we can do some more intensive steps involving some system files to help diagnose the issue, and I'll explain that process if it comes to it 🙂

    official-response
  • Denniss..
    Original poster ubisoft:x-posts, 17

    @Ubi-Thrupney I did those steps and the problem is still occuring every time. This also happens on other servers outside of COTD with lots of players, or when loading mods/skins after pressing Esc.

    (I was unable to reply earlier because it kept getting blocked by the spam filter for some reason)

  • Ubi-TheBerry
    Ubisoft Support Staff ubisoft:x-posts, 5454

    Thanks for getting back to us @Denniss, apologies for the delay and to see you're still having issues.

    To allow us to take a further look for any other causes, as well as collate some information on your system for the team, please could you open a case via our Help Site, Facebook or Twitter and attach your DxDiag and MSinfo system files?

    Much appreciated!

    official-response
  • Denniss..
    Original poster ubisoft:x-posts, 17

    @Ubi-TheBerry I opened a case on the help site.

    I did find the cause of the issue, being the many player skins applying to the game at once (which happens after pressing Esc or opening the settings menu, after they are downloaded in the background).
    It only happens once per COTD because the player skins are only downloaded once.

  • Ubi-TheBerry
    Ubisoft Support Staff ubisoft:x-posts, 5454

    Hey @Denniss,

    Thanks for this update!

    Are you able to capture a video of this behaviour at all?

    We can then forward this to the team, as if it is a matter of the skins downloading a crashing the game, this is something they can look into.

    Much appreciated!

    official-response
  • Denniss..
    Original poster ubisoft:x-posts, 17

    @Ubi-TheBerry I have captured this indeed, for example here:

    Main COTD: https://streamable.com/jkulbm: (https://streamable.com/jkulbm) & https://streamable.com/yr3b2a: (https://streamable.com/yr3b2a)
    COTD rerun: https://streamable.com/5x5wy3: (https://streamable.com/5x5wy3)
    Custom live server: https://streamable.com/s2e92z: (https://streamable.com/s2e92z)

    To help see what exactly is happening in the videos, I'm using a plugin called "Download Indicator".
    For example in the last video (on the map Aeropipes), there's this image in the top right, where it can be seen that 33 skins are waiting to be applied (bottom row)

    at 0:11 into the video I unfocussed the game, causing the downloaded assets to be loaded into my game, and the game freezes for a second (after which the map also changes appearance, from the mod that was downloaded).
    Then after the countdown for the next round, the problem occurs where the game freezes for a couple seconds.


  • Ubi-Chiral
    Ubisoft Support Staff ubisoft:x-posts, 188

    Thank you very much for the update @Denniss! I've forwarded all of this to the team to look into at this time.

    official-response

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