Same problem for me , got the email but no game in my library

Same as everyone here. Activation email was received at midnight and 9 hours later, nothing in library.

Now it is not possible to even submit trouble ticket

@ubi-spud Evryone has the problem. Do something, we want to play, we paid for it. Why we dont have our game?

@killershark5137

same problem

@ubi-spud i am a bit worry because it is not working nice start of the game

@killershark5137
hing
I just dont´t understand how bad this company is in terms of customer service .... im very very upset.... waiting for almost 10hrs and still nothing
I just want to play the game is it that hard?

Hello, same problem here. Even double-checked on online Ubisoft account. I´ve received 2 emailes (1st with confirmed registration, 2nd telling me to "download the game from library") - but I do not have a game in library.
I´ve even tried to create a ticket, but there is no way to send it, the "create a ticket" button is inactive.

Please, resolve it for everyone.

Thanks
Matěj

I think all folks in here have the same isue, it is probbably connected to the store problems cos even folks who have bought it didnt get game in library. All the time the same ubisoft services lot of fun.

Yeah, same issue here. Its widespread.

@slificek
like Corona

@ubi-spud
Well, obviously thank you for the answer! Even though it might mean, we won´t be able to play today or maybe even tomorrow or god knows when.
Although I think, all of us are a bit dissapointed with the fact, that in the confirmation email was stated, that the game will be downloadable and playeble right after launch. Right now it is almost 10h since launch and there is at least dozen of us, who do not have the game they paid for. I just wonder, how is it possible in company of this size and name?

Hello,
on my Ubisoft account is not avaible new Assassin's creed Valhalla, whitch I won from samsung. I should recive game on 10.11.2020 and I didnt.

I recive an email saying this, but on my uplay account is not avaible.

I recived an email THANK YOU FOR REDEEMING YOUR PROMOTIONAL SAMSUNG CODE

Your digital version of Assassin's Creed Valhalla Standard Edition is now unlocked. Log into Ubisoft Connect on PC from November 10 ^th 2020 to download and play.

@ubi-spud I didnt slept yet cause of waiting for the launch. Atm heres now 10:15am. I dont even expect we will play our game today or tomorrow..

@sharkeifd
Yes, but..
don't be so mad, it's bummer, but not apocalypse it'll be sorted out and don't forget that you get the game with some kind "discount", same as me

@makussin lot of folks have the same issue, see Promo code issue for more information

Probably in 2020 they do activate every single redeemed code manually in the library. Like counting ballots during US elections

Yeah same issue here, redeemed code last week and still empty library...