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  • Mostajz
    Original poster 3 posts

    Hello,

    I have bought SSD from Samsung and I got the promotion code for AC: Valhalla. I visited the page: https://redeem.ubisoft.com/assassins-creed-valhalla/en-US, logged to my account, entered the code. It said the promotion was successful. 

    Unfortunately I don't have the game in my game library.. What should I do?
    Of course the code isn't working anymore, as I already used it.

    Can you please help me?
    I tried to contact the UBI support, but there is no way. It says the live chat isn't available and to use another option. But there is no other option...

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Only4youbby
    1 posts

    I have the same problem the game isn't showing in my library as well.

  • Iweryn
    3 posts

    Same problem here.
    Did you checked your email after the activation ?
    it say "You will receive your unlock instructions via e-mail at game launch."
    So no preload i guess...which is pretty god damn stupid

  • Ubi-Spud
    Ubisoft Support Staff 702 posts

    Hey guys! It looks like you all have followed the correct redemption process, and you will receive an email stating that the game is available in your library on launch day.

    Official Response
  • Mostajz
    Original poster 3 posts

    @ubi-spud
    Heya, so no need to be worried? The game will be available for download just in the release day, no preload possible?

  • Ubi-Spud
    Ubisoft Support Staff 702 posts

    @mostajz I've had a look at this and that's what I'm seeing! Don't worry - you'll be emailed on the 10th. If not, for whatever reason, get in touch and we'll look into it!

    Official Response
  • Mostajz
    Original poster 3 posts

    @ubi-spud Thank you very much for such a fast support. I found out in the email that my game was correctly registered, so all should be hopefully fine 🙂
    Have a lovely day ❤

  • Ciaossu-
    25 posts

    @ubi-spud same as AMD Rewards, sad but no preload from us. 😥

  • Killershark5137
    14 posts

    I have also promo code from Samsung I got confirmation email about game that I am able to download but game is not in my library yet what should I do now?

  • AM0OKk
    3 posts

    @killershark5137 same here

  • BoostSK
    4 posts

    I got also valhalla from samsung promo. 8 hours and still i dont have it in my library...

  • Tomasoo7_
    2 posts

    Hello,

    Its 10th of November(8hours in) and I still dont see anything in my Library... So whats happend? I did recevie my "stupid" activation process, where do you have to just look in you library.
    After this experience I am refusing to buy any other game from you.. This is just pure amateurism.....

    So when I will see the game in game library?

    Thanks..

  • basacz
    3 posts

    I dont see the game in library too.

  • basacz
    3 posts

    @tomasoo7_ I dont get it why Valhalla have this activation system. WD Legion from nVidia promo was activated and shown in library instantly and you could pre-load it too.

  • romco369
    1 posts

    I dont see it too

  • mp3901
    1 posts

    @romco369 The same problem, see screenshots
    undefined :0(
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  • R3d3m3
    1 posts

    Same here. I get email at midnight that i can download the game but no game in library

  • Tomas.sk723
    4 posts

    @r3d3m3 Same problem

  • Stariiick
    1 posts

    same issue here

  • jakub6262
    1 posts

    Same problem here

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