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  • waikeatan
    Original poster 1 posts

    After I refunded a game on Uplay, I'm receiving back a voucher instead of money back to me. Is this how refund works on Ubisoft ????

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Woofer
    Ubisoft Support Staff 1268 posts

    Hey there waikeatan, please accept my sincere apologies for the delay in our reply. I see that you already received assistance in a support case previously, but in case this information could help other players, I'm replying here as well 🙂

    We look into issuing a voucher as a potential means of refunding a transaction / part of a transaction where the payment method you originally used is non-refundable. This includes prepaid cards (like a PaySafe card) and particular payment providers (such as Xsolla) where it isn't possible for us to issue a partial refund due to technical limitations or security reasons. If you pay with another method such as PayPal or a credit/debit card via WorldPay, we typically are able to issue refunds directly where the refund request is eligible to be completed, though there are exceptions on rare occasions.

    I hope this information is helpful! Let me know if you have any additional questions as well.

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