Moved Unsolved Has anyone refund games on Uplay before?0 Likes/2 Replies/193 ViewsOriginal poster waikeatan 1 posts
After I refunded a game on Uplay, I'm receiving back a voucher instead of money back to me. Is this how refund works on Ubisoft ????
Ubisoft Support Staff Ubi-MrM 3643 posts
Hey there waikeatan, please accept my sincere apologies for the delay in our reply. I see that you already received assistance in a support case previously, but in case this information could help other players, I'm replying here as well
We look into issuing a voucher as a potential means of refunding a transaction / part of a transaction where the payment method you originally used is non-refundable. This includes prepaid cards (like a PaySafe card) and particular payment providers (such as Xsolla) where it isn't possible for us to issue a partial refund due to technical limitations or security reasons. If you pay with another method such as PayPal or a credit/debit card via WorldPay, we typically are able to issue refunds directly where the refund request is eligible to be completed, though there are exceptions on rare occasions.
I hope this information is helpful! Let me know if you have any additional questions as well.