Continue your odyssey

Welcome to discussion

Welcome to discussion

Quick Suggestions

Hello! These new forums are an open beta and we welcome your feedback in this section.
  • shiroe_404
    Original poster 2 posts

    I tried payment twice for pre-ordering valhalla and it failed both the times. However, the amount got deducted both the times from my banks. Is there any way that I can buy the game from the store and get the refund of my deducted amount. There is something wrong with the store as the payment keeps on failing when I tried two times but amount gets deducted.

    Thanks for you help Ubisoft.

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Litten
    Ubisoft Support Staff 79 posts

    Hi there, while we would not be able to discuss specific transactions on your account via these open forums, if you believe a payment has failed these funds are usually pended by your financial service and released back to your account in around 5-7 working days. If you have further queries regarding this I would suggest to contact your financial service provider directly but if you continue to experience problems making this purchase via our store, please feel free to contact us directly through our "Live Chat" service when this is available or via our social media accounts on Twitter or Facebook.

    Official Response
  • Dan221283
    1 posts

    @ubi-litten I have the same issue, I have now been charged 4 times!!! thats 4 x the cost the game and I still cant get the game. This is totally ridiculous.

  • Ubi-Litten
    Ubisoft Support Staff 79 posts

    Thanks for providing this information and sorry to hear you have experienced this, however as noted above we would not be able discuss any specifics of your account on these forums so I would strongly advise you attempt to contact us using one of the provided methods. Apologies for any confusion or inconvenience caused.

    Official Response
  • U_Dave
    1 posts

    @dan221283
    Won't even allow me to purchase the game at all. Getting really fed up with Ubisoft.

Suggested Topics

Community Details

42
Online
129.3k
Users
22.3k
Topics
115.6k
Posts