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  • haza166
    Original poster 1 posts

    I bought AC Valhala and i didnt receive a confirmation email and the game is not showing up in the game library to preload. it has already taken money out of my bank.
    The only option for ubisoft support with the issue that is stated is to use the chat feature but at the moment the chat feature is unavailable

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Spud
    Ubisoft Support Staff 702 posts

    @haza166 Hey there! I'm seeing the game in your library on our end - can you please re-check Ubisoft Connect? If the issue persists, please create a case as we cannot investigate an issue with an order on a public forum. 🙂

    Official Response
  • PMacleod
    58 posts

    @ubi-spud I am having the same problem. Are you able to see the game on my library? The money has been paid from my account.

  • Ubi-Borealis
    Ubisoft Support Staff 4193 posts

    @PMacleod Hello there!

    I sincerely apologise for the delayed response. I'm unable to find any record of the game in your library. If you haven't already, I'd recommend contacting our support team so they can take a closer look. You can reach our team in the following ways


    Thanks! 😊

    Official Response

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