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  • ShiraiX
    Original poster 2 posts

    Just started a new games, after the first cutscene, it shows a white screen with a loading/autosave symbol at the bottom right. I can ehar the background noises of general chatter but it does not progress past this point. It just keeps running the loading/autosave symbol on the bottom rigth and keeps me trapped in purgatory. Starting another new game did not help and neither did pressing continue from the main menu. Any suggestions?

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  • toasteroven47
    11 posts

    @shiraix

    Same trhing has happened to me. Have tried rebooting, new game, and verifying files. Can't believe the game is broken immediately.

  • ShiraiX
    Original poster 2 posts

    @toasteroven47 I managed to get it to work, try this for yourself. Set the graphics settings to low preset. Then run it on fullscreen with the lowest aspect ratio you can set. Then start a new game. After that it should run after loading for abit. That is what worked for me anyway.

  • DARCADlAN
    19 posts

    @shiraix did the release the game early? Not at home to check

  • Adrilz312
    7 posts

    @shiraix Not working for me. This is sad. I was so excited when it was apparently available to launch but then I get stuck at the white screen.

  • edwinroch
    5 posts

    same me also .after i click new game the game crashed.

  • Silencer-UK
    16 posts

    @darcadlan No im guessing they are using a vpn to unlock early.

  • edwinroch
    5 posts

    @silencer-uk
    nope.im not using any vpn. i just log in into my ubisoft and the game was available to download and play

  • DARCADlAN
    19 posts

    @edwinroch what region?

  • Adrilz312
    7 posts

    @silencer-uk No, dude. I don't use VPN and it was already unlocked a few hours ago. I'm from the Southeast Asia region.

  • edwinroch
    5 posts

    @darcadlan
    SEA malaysia

  • Silencer-UK
    16 posts

    Have you all updated your graphics drivers?
    AMD Radeon should be 20.11.1
    Nvidia GeForce should be 457.30

  • dlmthree
    77 posts

    Had the same issue. Even after updating to the latest graphics driver.

    I don't have much advice but keep trying. At one point, after restarting the game several times I managed to get through, still took like 1 minute to get past the white screen but eventually it worked.

  • hr1950
    2 posts

    is it the white screen after we went through a hole at the 1st cutscene? got the same problem here.
    already like 8 or 9 times crashed

  • UbiKoality
    Community Manager 440 posts

    Hey everyone! I sincerely apologize for the delayed reply. All of our teams have been incredibly busy working to answer all of the support inquiries coming in. I also apologize for the inconvenience, frustration, and disappointment that the white screen and other technical issues may have caused you in-game. As some time has passed, can you please let me know if you're still experiencing this problem at this time? If so, have you tried completing our technical troubleshooting guide?

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