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  • Zarael1721
    96 posts


    Hello sir,

    I wanna mention there is a one biggest thread since 1.1.0 patch is out causing the most serious issue to many of us and the game is literally unplayable for us ... many of us didnt play the Yule fest because its not that awesome play it on 25 FPS and people affected by this issue who played it are not happy at all too.. We realize you maybe as a support team dont have enough info from dev team but what you could do for us at least as a SUPPORT team is add the thread between megathreads and between KNOWN ISSUES adressed with 1.1.0 because its honestly most known and significant issue caused by 1.1.0 patch and you still didnt add it there and basicly almost dont react to that thread... Maybe we dont undestand what all your work contain and maybe you are busy with many other things, but just from what appears to me when i think about meaning of support team is definitly trying to support us especialy if there is issue serious like this one causing unplayability of the game...


    Thank you for response

  • Inu86
    2 posts


    I'd like to report the same as other people have been reporting: After update 1.1.0 the performance has degradated A LOT. I can't even get a stable, constant 30fps gameplay session.
    As requested, below follow a brief description of the environment where the game is executed:

    • AMD Ryzen 7 3700x (not overclocked), RTX 3080, 16GB of RAM, Samsung EV 970 480GB
    • Assassin's Creed Valhalla Ultimate Edition
    • Windows 10 (18363.1256)
    • NVIDIA Geforce 461.09

    Other than this post, i've submitted a case 13830605 along with my DXDiag and MSInfo, as requested.

  • Scrottington
    3 posts

    This is a comment I just put up on the forum post over at: https://discussions.ubisoft.com/topic/88876/pc-after-tu-1-1-0-i-am-experiencing-fps-drops-low-cpu-and-gpu-utilisation/3?lang=en-US&sort=newest_to_oldest
    They are having similar issues, I'm not sure which post my comment fits best under, and who it most applies to, so I thought I'd put it up on both just to be sure.

    Hey so I had this issue ever since I got the game. At first I was running the game at low with under 20fps. I tried everything I could find on the forums and got no further. One day though, the issue seemed to resolve itself- maybe. on a whim I disabled windows search and sysmain in the windows command prompt and after that the game seemed to run fine- I was able to run it at medium at 60fps. I also uninstalled the program Overwolf. Feel free to try this everyone and see if it makes a difference for you. HOWEVER, and I cannot stress this enough- these were just the things I HAPPENED to do before my fps got better- I don't know whether these changes were what fixed the issue this is all just pure speculation.

    In fact, I don't think these were what fixed the issue- because I have continued disabling windows search and sysmain before I launch the game but yesterday, the issue reverted back to before. I did not change anything about my pc, hardware or software, this was before the 1.1.1; I can't think of a single reason as to why my performance would suddenly drop overnight. I have tried all the fixes again to no avail and since last I checked the game is running worse than it did when I first got it. I don't want to understate this so I'm going to give exact numbers again, I ran the game at 20fps on low, tried some things, then one day I was able to push the graphics up to medium AND hit a frame rate of 60 (this was after maybe 5 hours of play time), I then enjoyed the game for over 90 hours at this higher frame rate before one day, with seemingly no rhyme or reason, my performance dropped to around 10 fps.

    I made a case today with my msinfo and dxdiag attached. The case number is: 13852473.

    Sorry for the long read, I hope the things I tried work for you guys even if they didn't pan out for me. I also hope this info can help the guys working hard to fix it for everyone, I can provide plenty of other info if anyone needs.

    Love to all staff and other people struggling with this issue, be patient and kind with each other, this is frustrating for everyone involved I am sure.

    Stay safe- Scrottington

  • PeacefulGhost
    2 posts

    We work in the dark to serve the light . . .

    My thanks to the Ubisoft dev team who by the way did a great job making this game. But every good thing has a downside to it, and that's the reason I am here for.

    My game runs at 30-32 FPS Constant as I lock it in 30, where as my setup supports up to 40-50 on the same settings, but that's not what I am here to talk about.

    My game begins to lag/Hang/Stutter for eternity, once I get into any kind of conversation. For example, Starting a quest and speaking with the Quest giver, and after that game becomes unplayable. I mean literally unplayable. I am talking about 10-15 FPS at most. The only way to get out of it is to restart the game. And the way to recreate is to Start a story or any thing that has a conversation.

    This is something that has been going on since I purchased this game, but was waiting to write this to you , as there was an update on the way and I had my hopes on that, but it let me down.

    Now, I want to write this to you, I have a vide proof of the same as well, but I don't think that is acceptable. If you accept it, I will be willing to upload it to YouTube or send it to you guys to figure it out.

    May the creed guide you in the dark ~

  • JeppeND
    1 posts

    Hello Ubisoft support.
    I'm still, even after update 1.1.1, experiencing the same performance and optimisation issues that all happen at once when they happen.
    The issues that all happen at the same time are:

    • Eivor and all objects in the game freezes, but you are still able to move the camera and then the save icon in the lower right corner spins around until the freeze is over (how long the freeze lasts is very different from time to time).
    • Background of all sub menus (inventory, skills, main map, abillities, the order etc.) in game menu becomes black but you can still see all icons on the main map.
    • All icons in HUD wheel for calling mount, viking ship etc. becomes invisible.

    The time these issues last are as mentioned different for each time.

    My PC specs are:
    Intel(R) Core(TM) i7-8086K CPU @ 4.00GHz  4.01 GHz
    16,0 GB DDR4 RAM
    GTX 1080 Ti

    Apart from the mentioned issues my PC runs the game perfectly with a high frame rate on ultra settings all the time which should be expected from the mentioned specs.
    I do have the latest NVIDIA driver update and also the latest Windows 10 update. I have also tried to disable my firewall and antivirus. And I also did memory optimization on my SSD in advanced system settings on Windows. But no luck fixing these issues. Any suggestions or work arounds? Or will you please look into these problems for a future patch?

  • Ares_SE
    1 posts

    So bought the game yesterday. Spent 2 hours troubleshooting according to the normal text book procedures.

    • It takes 1-2 minutes to even load up the game. Then another 45 seconds "checking for add-ons".
    • The game is laggy in the main menu.
    • When I start a new game, it's just not playable in any way as it's so slow.
    • I tried to do a benchmark test but that makes the game crash or stop responding.
    • I tried to lower graphic settings to medium then low without any result.
    • Tried all the steps in your troubleshooting guide /deleted temp files, updated all drivers (of course), ran msconfig to turn off all non essential processes etc, etc Even turned off all network connections, disconnected all Bluetooth and other troubleshooting stuff one might think of).
    • Running from an SSD hd

    I can run Cyberpunk and Farcry 5 without any issues at high graphical settings. Have had no issues ever with this rig at any point, ever. 

    Specs below.

    System Information
       Time of this report: 1/23/2021, 00:49:52
           Machine name: DESKTOP-920KIK9
            Machine Id: {134CF811-667A-4A80-A3B5-A0C713566537}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
             Language: Swedish (Regional Setting: Swedish)
       System Manufacturer: Alienware
           System Model: Alienware Aurora R6
               BIOS: 1.0.23 (type: UEFI)
            Processor: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
              Memory: 32768MB RAM
       Available OS Memory: 32672MB RAM
            Page File: 11449MB used, 26085MB available
           Windows Dir: C:\WINDOWS
         DirectX Version: DirectX 12
       DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
        System DPI Setting: 96 DPI (100 percent)
         DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
     DirectX Database Version: 1.0.8
          DxDiag Version: 10.00.19041.0546 64bit Unicode

    DxDiag Notes
       Display Tab 1: No problems found.
       Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
         Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D:  0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

  • Back4Breakfast
    1 posts

    I just re-signed up for Uplay+ because I wanted to play Valhalla, and it would appear this was a grave error of judgement. The game looks amazing, shame it doesn't perform anywhere near where previous AC titles did. I've read about 100 Reddit posts, people with worse specs than me and much better specs than me, all saying the same thing. It starts well, then you get dips and freezing, and nothing seems to fix it. I've completed the following tasks:

    - Latest Nvidia Driver installed with clean install option
    - The install is fresh from yesterday (29/01), so verifying files seemed a bit pointless, but it is done
    - Running the game at High, very slow
    - Running the game at Medium, still slow
    - Running the game at Low, still slow and practically insulting to the spec of the machine
    - Turned off all background services that I could
    - Turned off all startup applications that I could except the essential services to Windows
    - OS is up-to-date
    - Ubisoft Connect is up-to-date 
    - Benchmark ran at High, Medium and all report drops when moving through sprite filled areas. Low has the odd drop, but the game just looks poor.
    - Capped the framerate to 60 FPS
    - Field of View reduced to 90%
    - Resolution reduced to 90% (this made the game blurry so I put it back up, can't play it thinking my eyesight is at fault)
    - Run the executables as Administrator (this doesn't actually work as when you say yes to the elevation, it just hangs so I turned it off)
    - Installed a secondary page file on the same disk as the game

    I've also tried some of the more advanced items people posted, such as disabling exploitation on the Vahalla executables. I've also explicitly told the Nvidia driver and Windows to always use the Nvidia card at full power consumption whenever the Vahalla or Vahalla Plus executables are running.

    I've run all sorts of combos, even down to LOW and it still isn't great. I'm running an i9 9900 with a 2080 RTX on an SSD. It really isn't my hardware as none of the other Ubi titles I've played have ever had this problem. If anyone has any other blinding ideas on how to fix this problem, I'm all ears!

    Many thanks

  • Yesin069
    554 posts

    Since I updated to Title Update 1.1.2, I started having frequent crashes. I didn't play that much before (currently I am at 25% progress), but I never had any crashes (just one which was related to NVIDIA drivers and fixed by NVIDIA). Those NVIDIA crashed were also hard crashes which let my whole PC restart, so I stopped playing until NVIDIA fixed this with new drivers.

    Since the new update I get crashes in every play session and they are just random. Sometimes I play for hours with no crashes and sometimes they happen all 20 minutes or so until I stop playing because of the lost progress.

    Those crashes just crash the game and don't restart the whole PC. It seems really likely that the new update is the reason behind those crashes.

    Does anybody here also experience those crashes - especially since the new update?

  • Dasher222
    19 posts


    My game is constantly crashing now. Can't access the river raids at all without the game crashing immediatly, spend more than a couple minutes stacking stones and get a crash. Who knows what else will crash it.

  • BlackLord049
    5 posts

    @dasher222 it seems that we are a lot facing crashes : https://discussions.ubisoft.com/topic/78181/ac-valhalla-crashes-every-15-30-minutes

    Some days the game can be played during an hour or two without a crash, sometimes it will just crash 3 times in a short interval. Whatever the driver version you're running, whatever the result of any stress test you will run (obviously positive by the way). The same happens with WD:Legion, and finally it's a common behavior for those last two Ubisoft games.

  • jjuliusr
    1 posts


    I'm having issues in AC Valhalla where after about an hour I get stuttering where the frames drop from average 90 FPS to average 83 FPS with drops of 4 FPS.
    I managed to capture a screenshot where you can see it change.
    I found a temporary solution where another user said it's linked to Ubisoft Connect and disabling it solves it, but this keeps me out of achievements, events and the store.

    is this there another solution to solve this?

    Thanks in advance.

  • aronin7
    1 posts

    @ubi-spud Hello and good evening. I am experiencing a similar issue. I am running on a Nvidia 2070, 10th gen intel i7, and 16gb ram. The game runs perfectly smooth at 60-80 fps with no dips for about 10 minutes. I have done a clean uninstall/ reinstall twice, verified the files, verified all of my drivers are up to date as of 3/26/21 and the game still crashes, without fail, in under ten minutes without any frame rate drop, glitching, etc.

  • gorpybleeder
    1 posts

    After messing around with settings etc. for days and getting extremely frustrated, I finally found this forum post and did everything the Ubisoft Support person said. Uninstalling and then reinstalling the Ubisoft Connect app seems to have fixed the issue for me. Getting a steady 55-60 FPS at 1440p now on Medium settings with a 1070. Fingers crossed this works for good - as I have yet to play longer than about 20 minutes or so - but the difference is night and day right now.

  • RitzPaul94
    35 posts

    I am done with this [censored] game they have released so many patches but did not fix the performance instead the release new cosmetics these [censored] [censored] never fix the performance problems in games. And this is what they wrote in their troubleshooting guide " Assassin's Creed Valhalla has been optimised to run as fluidly as possible" This game runs like [censored] fps drops stuttering it doesn't matter if you lower the settings you will get the same fps high - very high. UBI [censored] [censored] if you can't fix your game just fix your refund policy which is more [censored] up than your game. And if you are wondering about my specs here rtx 2060
    ryzen 5 3600 16gb ram wd blue ssd
    Even cyberpunk runs better than this garbage.

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