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  • JadenBNSN
    6 posts

    the same problem

  • Kaleidoscopio
    1 posts

    I have a GeForce GTX 960M
    It has support for DX12.
    If the game does not work how can I get a refund?
    I bought the game months ahead and now this.

    System Info:
    OS Name   Microsoft Windows 10 Home
    Version   10.0.18362 Build 18362
    Other OS Description   Not Available
    OS Manufacturer   Microsoft Corporation
    System Name   DANIEL-I7
    System Manufacturer   ASUSTeK COMPUTER INC.
    System Model   GL552VW
    System Type   x64-based PC
    System SKU   ASUS-NotebookSKU
    Processor   Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2592 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date   American Megatrends Inc. GL552VW.216, 20/11/2015
    SMBIOS Version   3.0
    Embedded Controller Version   255.255
    BIOS Mode   UEFI
    BaseBoard Manufacturer   ASUSTeK COMPUTER INC.
    BaseBoard Product   GL552VW
    BaseBoard Version   1.0
    Platform Role   Mobile
    Secure Boot State   On
    Time Zone   GMT Standard Time
    Installed Physical Memory (RAM)   16,0 GB
    Total Physical Memory   15,9 GB
    Available Physical Memory   9,57 GB
    Total Virtual Memory   18,2 GB
    Available Virtual Memory   11,6 GB
    Page File Space   2,38 GB

  • xxopuxx
    4 posts

    @kaleidoscopio same here bro 😞

  • sendjes
    24 posts

    There's as far as I know, nothing to do besides buying a capable graphicscard.

  • Paadraig
    1 posts

    @sendjes my GPU is supporting dx12 with feature 12_1 but still cant run game cause this problem

  • pyro2k10
    9 posts

    @paadraig i have the same stuipd problem

  • ReaperForm
    1 posts

    what gpu you use, is it the same with this topic (gtx 960m) ?

  • AliceInChains75
    1 posts

    GTX960m - no start, (DX12 is not supported). Same issue.

  • DuskyDazed
    1 posts

    I'm having the same issue, I have the Geforce GTX 950M, I'm not expecting to play on ultra settings obviously, but am hoping this is solved soon.

    Thanks team

  • Aboudex
    2 posts

    950M DDR3 GTX supports only directx 12 feature 11_0 but the game requires feature 12_1 that's why it's not working! If you tried to run the game on the integrated gpu it will work but no way to play

  • Paul_the_Pole
    1 posts

    I have the same problem, however I have a GTX 1060 which does support DirectX 12 12_1 feature.

  • yusufulas81
    1 posts

    Same error 😞

  • louie911
    1 posts

    same problem here..
    uninstalled my driver- and tried to launch valhalla, it freaking launches-of course its quite glitchy-but nonetheless it launches
    then installed my drivers again and it reverted back to the same problem..
    bought the stupid thing in the ultimate edition and i cant run it.. SMH

  • mithedoc1514
    1 posts

    If a GPU can run watch dogs legion , why it can't run ac valhalla!!! Somebody please find a fix for this direct x 12 problem!!! I wanna play this game badly😤

  • RedIndianRobin
    186 posts

    GTX 960M doesn't have Feature level 12_0 so none of you guys will be able to run the game. You can refund or upgrade your GPU.

  • Alcap_1
    1 posts

    Same here.

  • AlrianneG
    8 posts


    GTX 960M is NOT compatible with DX12 only DX11.1

  • Kulemka
    1 posts

    But most importantly, this model of video card is in the system requirements for the game.
    I have the same error on GeForce GTX 960

  • AlrianneG
    8 posts

    the GTX 960M isn't the same gpu as the GTX 960

  • Altair1139
    9 posts

    I have preloaded (reinstalled) AC Valhalla and when I try to start the game I get the following error " Unable to initialize graphics system . GPU does not support DX 12" . My PC meets all the minimum requirements , drivers for both windows and graphic card are updated . i5 6th gen , NVIDIA GTX960M 4GB , 16GB ram Win10 64bit.

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