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  • DRqianmoo
    Original poster 5 posts

    undefinedUnable to run game

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  • anxietycrossing
    1334 posts
    Best Answer

    Hello everyone! Please accept my apologies for the delayed response. I'm going to cross-post the answer I provided in this thread regarding DirectX 12 and Feature Level 12_0 support here, to hopefully answer some of the questions and concerns raised here. As there, I have merged several threads together here to form this megathread, so I do apologise if prior conversations from the separate threads appear a little disjointed in this bigger thread now!

    Firstly, I'd like to reiterate that DirectX 12 is a minimum requirement for Assassin's Creed Valhalla - DirectX 11 and any previous DirectX versions are not supported. In addition to this, feature Level 12_0 support is required for compatible GPUs, and we specified this in our announcement / news article here. If your GPU supports DirectX 12, but does not have Feature Level 12_0 support, you will be unable to play Assassin's Creed Valhalla as your GPU does not meet the minimum requirements for the game. If you are unsure how to determine whether your GPU supports Feature Level 12_0, you can find this out by running a DXDIAG report, visiting the "Display 1" tab in the pop-up window and under "drivers", find the line "Feature Levels", which should list all supported Feature Levels. Please make sure that, if you're a laptop user, you're utilising your dedicated GPU and not your integrated one as well!

    If your GPU supports DirectX 12, has Feature Level 12_0 support, and meets our system requirements / high-end system requirements (as appropriate for the performance you want to achieve) - and you still receive the "Non-DX12 Video Card" error - please make sure to run through our basic PC troubleshooting, ensuring that you have the latest drivers for your GPU installed and the latest OS for your PC in particular. If issues should still persist after that, I would encourage you to contact us in a support case or Live Chat for us to investigate further with you and fully analyse the DXDIAG report you already ran, and your MSINFO report as well. Please attach these documents to your case using these instructions. We will consider any refund requests submitted on the basis of not meeting the requirements for the game on a case-by-case basis.

    I do not know of any plans to add support for the game on Feature Level 11_1 or under as the requirement for 12_0 support was stated prior to the game's release, however I will communicate all of the feedback and comments shared in this thread with the developers for them to consider it. Please do not rely on this support being implemented however, as I cannot promise that it will be. If you would like to share any additional feedback, you are welcome to do so in this very thread. 🙂

    TL;DR: DirectX 12 is a minimum requirement; Feature Level 12_0 support is a minimum requirement; if you're still receiving the "Non-DX12 Video Card" error despite your GPU fully meeting our minimum system requirements and having completed our PC troubleshooting, please reach out to us in a support case or Live Chat for further assistance with your MSINFO and DXDIAG files attached! No plans to add Feature Level 11_1 or below support that I know of, but I've forwarded all feedback left in this thread to the devs for their consideration.  Refund requests submitted for not meeting the minimum requirements will be considered on a case-by-case basis.

    Thank you for reading, and have a great rest of your week. 😄

  • jeje_71
    75 posts

    this is a dx12 game, do you have windows 10, if not you can't play the game.

  • DRqianmoo
    Original poster 5 posts

    @drqianmoo I'm win10

  • DRqianmoo
    Original poster 5 posts

    @jeje_71 I'm win10

  • jeje_71
    75 posts

    @drqianmoo then are you sure your graphic card is able to use dx12, what model is it?

    are you also sure your graphic drivers are recent enough, it may also be due to old drivers.

  • DRqianmoo
    Original poster 5 posts

    @jeje_71 GTX 960M

  • thewildrage
    11 posts

    @drqianmoo That graphics card is too old to play the game, you need to upgrade sadly. :<

  • DRqianmoo
    Original poster 5 posts

    @thewildrage OK,thank you.

  • VoltiiCx
    2 posts

    Hello guys,
    i just wana play some ac valhalla but i cant start it.
    After launching i get a notification that my gpu didn't support dx 12 and then the game is closing.
    I did some research in the web and found out that my gtx 960m support dx 12. After checking my files i found out that dx 12 is installed.
    So it should work....
    How an i fix it?
    Thanks for helping.

  • ragehu
    23 posts

    @voltiicx
    Same error here

  • Except7
    1 posts

    the same problem

  • StemongoMcmikal
    10 posts

    @voltiicx Have you updated your Nvidia GeForce driver to 457.30? It came out today to optimize AC Valhalla

  • Elroygaffen
    1 posts

    Same here, I played WD:Legion with DX12 settings all week, but Valhalla doesn't detect DX 12 ?

  • ragehu
    23 posts

    @elroygaffen

    I found this in another topic:

    "The card is likely too old. As stated from product page of the card " Even though it supports DirectX 12, the feature level is only 11_1, which can be problematic with newer DirectX 12 titles." so that's probably it."

  • Aboudex
    2 posts

    I have the same problem, I can't start the game whatever I try to do! Anyone fixed the problem?

  • xxopuxx
    4 posts

    It says graphics card does not support DirectX 12 Features.My GPU is GTX 750ti.
    Please help me ,how to fix? 

  • xxopuxx
    4 posts

    @aboudex No bro 😞 same problem here 😞

  • sendjes
    24 posts

    Your GFX does not support full DX12, only Feature Level 11.

  • xxopuxx
    4 posts

    @sendjes now there is no way to play this game?I paid 109 Euros 😞

  • JadenBNSN
    6 posts

    gtx960m same problem what to do? undefined

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