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  • UbiKoality
    Community Manager 440 posts
    This post is deleted!
    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2922 posts
    Best Answer

    Hello everyone!

    I've gone through the forum and merged all threads regarding this issue into one megathread. In future, if you encounter this issue, please post it within this thread so all the information is in one place.

    Thank you for all of your updates, and for sharing workarounds within the forums with your fellow players. It's been great to see you all help one-another 😊 The development team has been made aware of this issue and this has been marked as resolved in Title Update 1.04.

    If you still encounter this issue in-game, we would recommend applying the following workaround:

    Go to Options -> Interface -> Set Hold Alternative option to OFF

    You should be able to select which gender you would like to play as now.

    Please don't hesitate to update this thread if you have any further questions or concerns ☺

    Official Response
  • UbiKoality
    Community Manager 440 posts
    This post is deleted!
    Official Response
  • Mikeginde
    2 posts

    I have an issue at the very beginning of the game where I cannot chose the gender for the character on Xbox (series x and one x) pressing A makes the icon react but will not actually confirm my choice.I have tried about 10 times to make it past this point, using different controllers, uninstalling the game, wiping all save data, trying on my Xbox one x to hopefully cloud save up to my series x and even returning and rebuying the game thru the Xbox store, nothing works. I tried to attach a video but I “do not have enough privileges” really frustrating, I just want to play.

  • bjornernst
    1 posts

    disable Hold Alternative in the interface section did work for me

  • Ubi-Swaggins
    Ubisoft Support Staff 359 posts

    Hey folks,

    Are any of you encountering this issue after checking if Alternate Hold is enabled?

    Official Response
  • Burpy996
    1 posts

    @bmuckan01
    i have the same problem, how can i fix it ??

  • OY741998
    2 posts

    Same issue.

  • OY741998
    2 posts

    So found a solution. Go to;
    Options - Interface - Hold Alternative (select 'Off')

  • ronald794
    1 posts

    My assasins creed valhalla starts normally, but after the demo it does not seem to recognize the mouse buttons. You see the animus, but you can't actually choose any of the genders. Does anyone have this same problem, and also the solution? Please comply.

  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    Hey guys,

    This is a known issue that's currently being looked into.

    @OY741998 workaround should resolve this in the meantime.

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2922 posts

    Hey there guys! Sorry for the delayed response.

    Lavender_Gooms was able to find the right workaround. We have a support article that goes into this in more detail, that you can find here.

    Thanks for sharing your experiences!

    Official Response
  • Mikeginde
    2 posts

    I am still unable to progress past the gender selection part of the game on Xbox (series x and one x) pressing A to select a gender will not actually confirm my choice despite the icon showing that is actually receiving the input. I’ve tried different controllers, uninstalling the game and even returning I once and buying it again. I cannot find anything else about this issue on Xbox and if I don’t get a response this time I’m returning the game again. Another bug I’ve noticed (although not completely game breaking like my bug above) is while reading patch notes in the main menu when it asks if you’re sure you want to perform that action B actually means yes instead of A like the button prompts say. I know it couldn’t have been easy to release the game during covid but if I can’t play it I have no choice but to get my money back. Thanks in advance if I actually get a response this time.

  • Ubi-Borealis
    Ubisoft Support Staff 2922 posts
    This post is deleted!
    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2922 posts
    This post is deleted!
    Official Response
  • JoshuaCheney001
    1 posts

    Ubisoft what the heck? Can you please tell us how to get past the select a gender screen please? I have a hard disk and it won't load or allow me to select a character and the a button won't work at all please get back to me and let me know why this is happening? And how to fix the issues should I send the game back or should I just wait for tech support?

  • UbiKoality
    Community Manager 440 posts

    @johnbum77 Hi there! I'm terribly sorry to be responding to your post so late. I also apologize for the initial inconvenience that this bug may have caused you! This was previously a known issue, but it has since been resolved. Can you confirm that you have been able to get past this screen and play the game? Thanks!

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2922 posts
    Best Answer

    Hello everyone!

    I've gone through the forum and merged all threads regarding this issue into one megathread. In future, if you encounter this issue, please post it within this thread so all the information is in one place.

    Thank you for all of your updates, and for sharing workarounds within the forums with your fellow players. It's been great to see you all help one-another 😊 The development team has been made aware of this issue and this has been marked as resolved in Title Update 1.04.

    If you still encounter this issue in-game, we would recommend applying the following workaround:

    Go to Options -> Interface -> Set Hold Alternative option to OFF

    You should be able to select which gender you would like to play as now.

    Please don't hesitate to update this thread if you have any further questions or concerns ☺

    Official Response
  • death6ft
    4 posts

    @ubi-borealis don't forget the people that are stuck on the the seizer warning screen

  • Ubi-Woofer
    Ubisoft Support Staff 809 posts

    @death6ft Please post on a more appropriate thread regarding this issue, such as this one. This thread is exclusively for issues with passing the gender selection sequence.

    Official Response
  • Ubi-Keo
    Ubisoft Support Staff 1198 posts
    This post is deleted!
    Official Response

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