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  • Mikeginde
    2 posts

    I am still unable to progress past the gender selection part of the game on Xbox (series x and one x) pressing A to select a gender will not actually confirm my choice despite the icon showing that is actually receiving the input. I’ve tried different controllers, uninstalling the game and even returning I once and buying it again. I cannot find anything else about this issue on Xbox and if I don’t get a response this time I’m returning the game again. Another bug I’ve noticed (although not completely game breaking like my bug above) is while reading patch notes in the main menu when it asks if you’re sure you want to perform that action B actually means yes instead of A like the button prompts say. I know it couldn’t have been easy to release the game during covid but if I can’t play it I have no choice but to get my money back. Thanks in advance if I actually get a response this time.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts
    Best Answer

    Hello everyone!

    I've gone through the forum and merged all threads regarding this issue into one megathread. In future, if you encounter this issue, please post it within this thread so all the information is in one place.

    Thank you for all of your updates, and for sharing workarounds within the forums with your fellow players. It's been great to see you all help one-another 😊 The development team has been made aware of this issue and this has been marked as resolved in Title Update 1.04.

    If you still encounter this issue in-game, we would recommend applying the following workaround:

    Go to Options -> Interface -> Set Hold Alternative option to OFF

    You should be able to select which gender you would like to play as now.

    Please don't hesitate to update this thread if you have any further questions or concerns ☺

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts
    This post is deleted!
    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts
    This post is deleted!
    Official Response
  • JoshuaCheney001
    1 posts

    Ubisoft what the heck? Can you please tell us how to get past the select a gender screen please? I have a hard disk and it won't load or allow me to select a character and the a button won't work at all please get back to me and let me know why this is happening? And how to fix the issues should I send the game back or should I just wait for tech support?

  • UbiKoality
    Community Manager 440 posts

    @johnbum77 Hi there! I'm terribly sorry to be responding to your post so late. I also apologize for the initial inconvenience that this bug may have caused you! This was previously a known issue, but it has since been resolved. Can you confirm that you have been able to get past this screen and play the game? Thanks!

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts
    Best Answer

    Hello everyone!

    I've gone through the forum and merged all threads regarding this issue into one megathread. In future, if you encounter this issue, please post it within this thread so all the information is in one place.

    Thank you for all of your updates, and for sharing workarounds within the forums with your fellow players. It's been great to see you all help one-another 😊 The development team has been made aware of this issue and this has been marked as resolved in Title Update 1.04.

    If you still encounter this issue in-game, we would recommend applying the following workaround:

    Go to Options -> Interface -> Set Hold Alternative option to OFF

    You should be able to select which gender you would like to play as now.

    Please don't hesitate to update this thread if you have any further questions or concerns ☺

    Official Response
  • death6ft
    4 posts

    @ubi-borealis don't forget the people that are stuck on the the seizer warning screen

  • Ubi-Woofer
    Ubisoft Support Staff 768 posts

    @death6ft Please post on a more appropriate thread regarding this issue, such as this one. This thread is exclusively for issues with passing the gender selection sequence.

    Official Response
  • Ubi-Keo
    Ubisoft Support Staff 1060 posts
    This post is deleted!
    Official Response
  • Ubi-Keo
    Ubisoft Support Staff 1060 posts
    This post is deleted!
    Official Response

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