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  • dazai123626
    Original poster 1 posts

    I purchased Helix credits through the Ubisoft store in my chrome browser as I always found the ingame and windows uplay launcher store app clunky. Everything went smoothly and my card was already charged. The order appears on my account.

    But in game, the Helix Credits does not show up and it still reflects that I have 0 Helix Credits. I checked my Uplay launcher, and what's weird is even on "My Orders" tab on my Uplay app, no order history appears - even the purchase of the Valhalla game itself. On my browser though, everything is there.

    Mods and Devs please check. This is a cumbersome bug. Please reflect the Helix codes now

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiKoality
    Community Manager 440 posts

    @dazai123626 Hi there! I'm truly sorry about the delayed response. Support has been extremely busy working to answer all the support inquiries we have had coming our way. Moving forward, if you're still having trouble with this, please open a case at support.ubi.com. Our support team will be able to investigate your order and your account to see what the problem may be. Thank you for your continued patience in the meantime!

    Official Response
  • Sciss0rman
    46 posts

    @dazai123626 Hey there.
    Try to enable the in-game Ubisoft Connect Overlay.
    It does work for preorder and DLC stuff, though. Maybe it'll fix the Helix issue as well.
    Worth a shot 😉

  • UbiKoality
    Community Manager 440 posts

    @sciss0rman Thank you so much for sharing this suggestion!! It means a lot to see players wanting to help each other out. 🙂

    Official Response

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