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  • WrecK3rr
    Original poster 20 posts

    Hello Support Team,

    I'm trying to buy AC: Valhalla and have tried several times but unable to do so as it says a problem has occurred.
    I have spoken to my bank as well and have assured that everything is fine and it is. I also have a discount code.

    Case # 13151858

    Can you please look into this and advise further? Screenshot attached for the error.

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    Appreciate your help with this. Thank You.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 3839 posts

    @WrecK3rr Hello there! Welcome to the forums.

    Sorry for the delayed response. I'm sorry to hear that you're having trouble making a purchase.

    Please note that there are several reasons why a payment might fail. This support article provides you with some more information.

    If you are able to, I would recommend trying to make the purchase using an alternative payment method. If you are using the store website, you could also try using an alternative store front, such as through the Ubisoft Connect launcher directly.

    Official Response

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