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  • AM0OKk
    Original poster 3 posts

    I received an email today.... saying that I can download it in the ubisoft connect. BUT I still dont have the game in my library.

    PLEASE ANSWER AND HELP.

    Thanks.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • thalais411
    2 posts

    @am0okk well, ive purchased SSD and got AC vallhala promotion key, activated on 22.10.2020 and didnt even get some kind of email i can download.. and still not showing up in ubisoft connect app.

    Edit: okay i got mail, in spam. But game is not showing in library too.

  • Tomas.sk723
    4 posts

    I have same problem

  • SharkeiFD
    5 posts

    Hello, same problem here. Even double-checked on online Ubisoft account. I´ve received 2 emailes (1st with confirmed registration, 2nd telling me to "download the game from library") - but I do not have a game in library.
    I´ve even tried to create a ticket, but there is no way to send it, the "create a ticket" button is inactive.

    Please, resolve it for everyone.

    Thanks
    Matěj
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  • M.S.T.S-MdMa
    1 posts

    @am0okk same problem here :// Ubi fix it goddamn.I

  • ItsAmaryn
    1 posts

    I have the same problem 😕

  • Titapade
    1 posts

    I have the same problem and Live chat is not working today...

  • UnholyPreacher0
    2 posts

    Same problem here. Just want to be considered if the issue will be handled individually... Hopefully we will be able to play at least in the evening guys

  • AM0OKk
    Original poster 3 posts

    @unholypreacher0 i hope so too, but I no longer believe...

  • Ubi-Woofer
    Ubisoft Support Staff 799 posts

    Hello everyone!

    I'm replying to advise you all that I'll now be locking this topic, as the issue it concerns is outdated. 🙂 I checked all of your accounts, and can see that you all received your promotional copies of Valhalla on launch day - I do apologise for any delays with the delivery of the game to your accounts at the time!

    I sincerely hope that you've all been enjoying the game, and welcome you to open further support threads should you have any newer issues requiring our attention. Thanks!

    Official Response

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