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  • locked Pre-Purchased game, downloaded and installed, shows up in Library but game won't launch

    3 likes/19 replies/292 views
    PineappleOz
    Original poster ubisoft:x-posts, 1

    Purchased the game via ubistore downloaded on Epic Games Launcher with a steady n fast connection, checked file integrity, won't even launch. Shows up in the library as unavailable.undefined

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  • stevecampling
    ubisoft:x-posts, 1

    Same here.

  • Elvende
    ubisoft:x-posts, 5

    It's not playable from the Epic Games store for a few more hours.
    According to the times I found it launches there at:
    Nov 11, 3AM AEDT
    Nov 10, 4PM UTC / 5PM CET
    Nov 10, 8AM PST / 11AM EST

  • JustLee117
    ubisoft:x-posts, 1

    You have to verify the download, right click the three dots and click verify on epic games launcher.

  • Ubi-Baron
    Ubisoft Support Staff ubisoft:x-posts, 798

    Hi guys,

    You can see the launch times for the game for each region here: (https://pbs.twimg.com/media/EmKStpmXgAEKFyx?format=jpg&name=large).

    official-response
  • dkreshaw
    ubisoft:x-posts, 2

    @ubi-baron the launch link info says it should be available to launch almost 3hrs 45 min ago for the west coast.
    what's the deal?

  • RMephistopheles
    ubisoft:x-posts, 1

    @ubi-baron According to that chart, for PST-timezone residents, the game should've unlocked via Ubisoft Connect at 9PM. And, many users to appear to be playing.. Unfortunately, I am not one of them. My game is still locked. A few others have posted similar things about the game still being locked on Ubisoft Connect.

    I live in California, and it is currently Nov. 10th 12:45AM PST. According to that chart, the game is playable at Nov. 9th, 9PM PST. Mine is still locked.

  • Ubi-Baron
    Ubisoft Support Staff ubisoft:x-posts, 798

    @dkreshaw @RMephistopheles

    This was specifically for the Epic Games Launcher that the game has not been released yet.

    For Ubisoft Connect, make sure you have verified the game files, this will check for missing or corrupt files and replace them. You can do this through the properties for the game.



    official-response
  • MilesTegIII
    ubisoft:x-posts, 1

    @ubi-baron My game files are verified in uplay and epic and neither game is unlocked.

  • Gimbii
    ubisoft:x-posts, 1

    I am having the same issue. Bought the gold edition, it is pre-loaded and in my game library, but wont give me the option to start the game. Uplay and Epic games both just say the game isnt available yet. Ive tried restarting uplay and verifying the files, still nothing.

    Can someone please offer a real solution? just spent $100 for what is suppose to be a AAA game. This is pathetic. i've seen indie games have better launches

  • jenbailey79
    ubisoft:x-posts, 5

    @ubi-baron It's showing as installed but unavailable in Epic Games, but in Ubisoft Connect, it doesn't appear at all. How can I play?

  • jenbailey79
    ubisoft:x-posts, 5

    @ubi-baron When I tried to launch from the desktop icon, I got this:
    undefinedundefined

  • XxZeiferxX
    ubisoft:x-posts, 3

    @pineappleoz I'm worst. I already asked for refund. Impossible to log into Uplay at all.

  • jenbailey79
    ubisoft:x-posts, 5

    @ubi-baron It's after the launch time in my time zone, I've verified 3 times, restarted Epic Games and Ubisoft Connect. What can I do?

  • FunctionFaraj
    ubisoft:x-posts, 1

    same issue here untill now

  • jenbailey79
    ubisoft:x-posts, 5

    @functionfaraj Did you do anything that fixed it? It's still not working for me.

  • jenbailey79
    ubisoft:x-posts, 5

    @ubi-baron It looks like it's going to run for me now. I'm not sure if it's just that the time elapsed, but I also disabled an additional time zone I had set up on my computer, so maybe that was it? Just in case that helps someone else.

  • ggears90
    ubisoft:x-posts, 1

    Its 12PM est for me and i should have been able to play an hour ago. it says i can launch it BUT when i do NOTHING LAUNCHES.


  • Ubi-Keo
    Ubisoft Support Staff ubisoft:x-posts, 5866

    Sorry for the late response, due to the high volume of contacts it has taken longer than usual to respond. 

    As this is an old thread and the game is now released I have locked it.

    official-response

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