Hello @ravndal15,

Thank you for bringing this to our attention!

Can you please confirm your monitor settings and your native refresh rate against the refresh rate set up in your game?

Additionally, can you please perform all the troubleshooting steps listed in this article? Many thanks and if you have any additional questions, please let us know.

Hello there!

The development team are still investigating the black lines that appear on-screen when using multiple/ultrawide monitors. As part of the ongoing investigation, they would like to collect the system files of affected players.

If you are experiencing this issue, please could you open a support ticket and attach a copy of your MSinfo and DxDiag? Additionally, please could you submit a copy of your save file for investigation. Once you've done this, please share your ticket number within this thread so we can collect these files and pass them onto the development team.

Thanks!

Hello @Aksovar,

Thank you for your update! I just checked your case and I can see that it's been redirected to the responsible team and you should receive a reply soon.

In this case, our team will forward your diagnostic files to the development team for further investigation. Once we have an update, we are going to let everyone know through the patch notes.

Apologies for any inconvenience caused by this and if you have any other questions, please let us know.

@guarura20

Hey there.

No updates we can provide on this I'm afraid at this time. If/when we receive any updates on this we'll post to the forums asap.

Hello there!

Thanks for sharing how you've been able to resolve the black bars in your own game, @jayetaytol. I hope this suggestion can help other players encountering the issue in their game.

I'm sorry to hear that you've encountered these black bars in your game as well, @CPY-6six6. Thanks for sharing your report with us, and for letting us know more about your PC specs. I've passed on your report to the development team, who are still investigating this issue further. I've reached out to the team to see if we can get any new updates to share with you.

Once we have any further details to share, we will reach out to you within this thread.

Thanks!

Hey @melissagt + @Waelonn

Thanks for adding your specs to this thread too. I'll add your information on to the report too.

We'll share any information update on this whenever we can.

Hey there @austintylerdean, I want to apologise for the delay and thank you for elaborating on why you updated the thread. It is no problem and I completely understand. I have taken a look into it from my side and I can confirm that this is something that is still being looked into. I am afraid we do not have any updates to provide. Once more information is available, we will post here and let you all know. If you have any questions or run into any other issues, please do not hesitate to let me know.

Hello @badbaddad99,

Thank you for the update and I'm really sorry to hear that you are experiencing this issue as well.

I can see that this issue is still being investigated - once we have an update on this, we will let everyone know through this thread and the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.