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  • ocker521
    Original poster 6 posts

    It says locked and that its available 11/10/2020 but I CAN"T open it or do anything at its 3 am already how much more of 11/20 is it???

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

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  • Ubi-Swaggins
    Community Manager 421 posts
    Best Answer

    Hey folks,

    If you have pre-ordered via Epic Games Store the game will become playable at 11:00 EST / 16:00 UTC. If you have bought directly from us and are still having issues accessing the game, this should now be resolved. If you continue to have issues please let us know in a new thread, as I will lock this one now. Thanks!

    Official Response
  • DisorderlyCraft
    20 posts

    @ocker521 Did you purchase the game through Epic Games?

  • ocker521
    Original poster 6 posts

    @disorderlycraft Yes, I preloaded it on friday!

  • DisorderlyCraft
    20 posts

    @ocker521 you'll have to wait until later today depending on your time zone. Epic games has a delayed start.
    Image

  • Mlg_God22
    3 posts

    @disorderlycraft I ordered through the ubisoft website and it still says I can't play it

  • ocker521
    Original poster 6 posts

    @disorderlycraft Damn, I was hoping it be 12 am no issue, Thank you, I shall wait again!

  • DisorderlyCraft
    20 posts

    @mlg_god22 When did you order? If it was recent you'll have to give them time to process the order which can take up to 24 hours due to the current volume of purchases.

  • Mlg_God22
    3 posts

    @disorderlycraft Back in July or August

  • DisorderlyCraft
    20 posts

    @mlg_god22 I would contact customer support.

  • djmtr
    1 posts

    i bought game from ubisoft connect money was counted but dont see nothing:D
    Thanks ubisoft lost 109 euro 😄

  • ocker521
    Original poster 6 posts

    @djmtr 😞 an everyone told me to wait on the game, look at me 🤡 , dang i feel you

  • Mlg_God22
    3 posts

    @djmtr might have figured it out. If you bought it from the store but have your account linked to epic games, it basically was purchased through epic games

  • ocker521
    Original poster 6 posts

    @mlg_god22 Probably, I think we have to wait till 8am but that's dumb asf

  • DisorderlyCraft
    20 posts

    @mlg_god22 Shouldn't Matter that epic games is connected to Ubisoft. If you purchases it through Ubisoft you while get the 12:01 Release time. If its Epic Games that you purchased through, then you get a delayed start. If you bought it recently from Ubisoft and you don't have access contact customer support.

  • ocker521
    Original poster 6 posts

    UPDATE: I refunded it through epic game stores ( Getting really tired of their timed exclusives and this bullXXXX) and bought it straight through ubisoft and it says playable and yes I still go the preorder bonus apparently, I didn't get my money, it takes a couple days to clear the bank but better than dealing with epics game stores thing everytime, Good luck to all!

  • Ubi-Swaggins
    Community Manager 421 posts
    Best Answer

    Hey folks,

    If you have pre-ordered via Epic Games Store the game will become playable at 11:00 EST / 16:00 UTC. If you have bought directly from us and are still having issues accessing the game, this should now be resolved. If you continue to have issues please let us know in a new thread, as I will lock this one now. Thanks!

    Official Response

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