Additional content problems0 Likes/3 Replies/47 ViewsOriginal poster DarkDragonAC 1 posts
Since Ubisoft support ceased to exist I have to post my problem here. I haven't received any of my additional rewards: Stream Rewards for answering Azarus' questions, although I did receive the code and I have used it on appropriate website; Moonlight axe, although I did receive the e-mail about the rewards with info about the rewards; finally, the "Raiders tattoo" set, I used the code as instructed and got the e-mail that I will get further instruction after the launch (so today),
Why did they have to create a separate site for the code redemption? They could've done it via UPlay... I mean this new Connect something, just like they did with additional content for Black Flag. What now? Any info about those problems?
Rhevarr 8 posts
Same here, actually everyone I know who has done these did not receive the items yet.
Ubisoft Support Staff Ubi-Borealis 5609 posts
Hey there guys!
This issue should now be resolved, and you should have been awarded any additional rewards you had previously unlocked.
If you believe you are missing additional rewards, please can you open a support ticket so our team can take a closer look? You can reach our team in the following ways:
- Open a Support Ticket: (https://support.ubisoft.com/Cases/New)
- Start a Live Chat: (https://support.ubisoft.com/en-GB/Article/000060578)
- Twitter or Facebook