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  • arymanik
    32 posts

    @paulito89p
    I was found something like this:undefined

    It's mean Installed additionall contents.
    And I see what I redeem code and activate very good without anyone problems.
    But still I don't have it.
    I think maybe it's reason of release date, but today when PSN allow Digital Version for play i think will unlock, but not...
    Still I don't have anything:/

  • Ubi-Keo
    Ubisoft Support Staff 1436 posts
    Best Answer

    @hiddeninstincts @arymanik Sorry for the late response, due to the high volume of contacts it has taken longer than usual to respond. 

    As this is an old thread I have locked it. If you still require assistance please check the support articles below:

    How to redeem your pre order code

    Locating the quest "The Way of The Berserker"

    Locating additional content

    Official Response
  • Morjo_987
    2 posts

    @arymanik
    I have the exact same problem, everything is installed but it’s not loading up on anything

  • arymanik
    32 posts

    @paulito89p how You think maybe it's PS4 problem ? Maybe PS5 don't have this issue ? Ehhh.... This big bug it's denny me for play...
    Because I want upgrade mine Berserker Set, and don't lose materials for normal items :/. Why I must spend 2x more times for find resources if it's not my fault ??? I paid for it like You, and we should have it now, not after 1 week *.*..

  • Ubi-Spud
    Ubisoft Support Staff 702 posts

    Hey there, thanks for getting in touch! I'm sorry that you have not received your pre-order content. Have you ran through the redemption process correctly?

    Official Response
  • arymanik
    32 posts

    @ubi-spud
    Mr Ubisoft 😘 can You look in mine topic ? With same problem but with more information ;)?
    Not only I'm have this problem on PS4

  • arymanik
    32 posts

    @morjo_987 Guys i resolve problem without Ubisoft help...

    Just turn on GAME after install evrything like me.
    When You are in game world 🙂 just turn off Your Router for 1min, and turn On.
    After connect again, evrything You will get.
    I was do this now and i have everything from Ultimate Edition.

    It's stupid but working....
    I think problem exist on release day on PS4.
    System block it Everytime, and just after reset connect with servers when Was be On-line it's recheck Your additional content.

    Reason ?
    Log Out and Log In not help, You must lose authority key in Ubi Server's which whole time it's same...
    Why it's not change automatically when we are [censored] down game ? I don't care.
    Just reconnect internet when You are in game :).

    For be sure, You must enter to Animus Shop and see what You have problem with internet 🙂

    I have hope what i help You 😉

  • dragon97king
    1 posts

    i'm in england now and still haven't gotten the armor and the wolf is there a way to fix this?

  • MrWarlord101
    1 posts

    I preordered the ultimate edition. However when I began playing I never recieved my bonus items. Can someone help I played to the part in england one I've crowned the new king but I want my wolf and stuff.

  • scottytom1987
    1 posts

    Canit get my pre order gear

  • Ubi-Keo
    Ubisoft Support Staff 1436 posts
    Best Answer

    @hiddeninstincts @arymanik Sorry for the late response, due to the high volume of contacts it has taken longer than usual to respond. 

    As this is an old thread I have locked it. If you still require assistance please check the support articles below:

    How to redeem your pre order code

    Locating the quest "The Way of The Berserker"

    Locating additional content

    Official Response

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