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  • muffaluphagus
    Original poster 3 posts

    Hello, I am having issues using my bluetooth xbox one controller to play AC Valhalla on pc. The game works fine with mouse and keyboard, but about 30-40 seconds after turning on the xbox one controller I experience severe drops in frame rate to the point where i cant play the game. The frames go back to normal after turning off the controller.

    any help with getting the game to run while using the controller would be appreciated, thanks.

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  • jeje_71
    71 posts

    maybe try using an usb cord for now, that's what i use and i don't have any problems.

  • Lockmort
    95 posts

    @muffaluphagus Is it possible that you accidentally touch your desk or move your mouse when using the controller? That's when my game freezes for a few secs.

  • muffaluphagus
    Original poster 3 posts

    @lockmort I changed the control settings from hybrid to xbox controller to test this and it still happened.

  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    @muffaluphagus

    Thank you for reporting this to us, we're sorry to hear that's been the case.

    Are you able to try with the controller plugged directly into the PC?

    @Lockmort
    We are aware of issues with the change between the two, just to confirm it actually freezes the game for you? We've seen the issue where sound is cut out for a second between the switch.

    Official Response
  • Lockmort
    95 posts

    @ubi-baron I think it's just sound yeah, which then looks like a freeze (but isn't one)

  • muffaluphagus
    Original poster 3 posts

    @ubi-baron it seems to be working when plugged in.

  • Buckerts
    1 posts

    I am having the same issue, regardless if I'm using the controller wireless or plugged in. The sound stops, and the game never reaches the main menu. I'd also like to note that days prior when I started playing the controller was working completely fine, without issue. For me this only started happening on the 11/13/2020

  • Asryan2a
    55 posts


    Glad to see i'm not the only one having this issue, i was afraid my new gpu had issue, is there any fix for that??

  • YabguNizamPasha
    1 posts

    Same here. We are waiting fix DEAR UBISOFT. Thanks.

  • GreatTurco
    1 posts

    The game crash when i start using my xbox one controller, but with keabord and mouse it works fine. Even if i start the game with the controller it wont start it frozes in a loading screen or takes forever and then immediately crash. Now i'm using a PS4 controller and just works fine it must be a problem with xbox one controllers (i have a 1st gen Xbox one controller)

  • Asryan2a
    55 posts

    This game has so many issues but developpers are not doing [censored] to fix it

  • PacuFTW
    4 posts

    @greatturco I swear, I played the game with controller, but it just stopped working for me altogether, other games are fine. Ubisoft support doesn't seem to care about this issue, fact of the matter is, I can't even write them an e-mail if AC:V game is selected in Ubisoft support. We can just pray that they fix this. 😞

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