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  • locked i have not received my game

    4 likes/9 replies/153 views
    OzkaR2311
    Original poster ubisoft:x-posts, 1

    when I tried buying Valhalla today it said that there was a problem with the payment so i tried again and again. I saw that ubisoft charged me three times but i still do not have the game. I hope that i get my money refunded for the 2 copies i bought accidentally and i hope that i get the gamy i bought. (i bought it on pc)

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  • Sir.MurangaA
    ubisoft:x-posts, 10
    I bought the game on 08/11 and so far the game is not appearing in my library
  • jdoomkl
    ubisoft:x-posts, 3

    Bought the game 10/11/20... Game is a no show. One of the few times i buy something not on steam.. i better keep to steam.

  • Nivellena
    ubisoft:x-posts, 5

    I already saw several threads like these on forum, leaving my comment in this one also to raise awarenes. Just bought it about an hour ago and it's not in the library, order history says otherwise and bank was billed too. You'd think digital goods should be granted instantly.

  • Slacker1010
    ubisoft:x-posts, 3

    Title.....I paid for it 18 hours ago...been waiting all day. Still dont have it ..ANY ONE HELP

  • fronik24
    ubisoft:x-posts, 5

    i bought the game for 26 hours ago. Same problem here.

  • Wotan_Ratur
    ubisoft:x-posts, 2

    I bought the game this afternoon,
    After buying it had a error after paying for the game.
    I got no email whith activation code, or any game in my games selection
    and it still took money from my bank account but i did not get the game?

  • Kamduis2020
    ubisoft:x-posts, 2

    I'm having the same issue, waiting to be able to create a help request. Following the thread to look for a solution/response.

  • Ubi-Keo
    Ubisoft Support Staff ubisoft:x-posts, 5819

    Sorry for the late response, due to the high volume of contacts it has taken longer than usual to respond. 

    As this is an old thread I have locked it. You should have received the game in your library, however if for some reason you haven't please contact support on one of the following support channels:

    Facebook
    Twitter
    Support Ticket
    Live Chat

    If it hasn't gone through by now then its most likely the order was not processed and any charges that you seen will have been an authorisation hold.

    Please note that the support ticket and live chat support channels may be limited due to the covid situation, if you have any issues contact support on Facebook or Twitter.

    official-response

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