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  • Jaxobski
    Original poster 1 posts

    Three times have I tried to buy the game but all three times I got an error message, "order failed. Don't worry, nothing was deducted from your account".
    Well, over 280€ has been drawn from my bank account so that was a lie. Saw in a few other forums that people had the same problem and all the Ubisoft support answerd was "nothing in your order history, there is nothing we can do" or "this is a known error, try again", and some never recived help, not even trough the ticket support. I tried buying it once in the web browser, once again in browser after removing everything under shipping / billing addresses as some recommended, and tried once in the Ubisoft Connect app.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • fronik24
    5 posts

    Remember to take a screenshot of the withdraw they made from your bank account, and use that into a ticket. Then they cant say anything about it.

  • Ubi-Keo
    Ubisoft Support Staff 3698 posts

    Sorry for the late response, due to the high volume of contacts it has taken longer than usual to respond. 

    As this is an old thread I have locked it. If you experience issues with any orders in the future please contact support on one of the following support channels as we cannot discuss account details on the forums:

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