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  • Vateas
    Original poster 4 posts

    So generally, I've pre ordered Valhalla and now while I was looking for a pre order bonus code in a box, it wasn't there, then I googled that, it is supposed to be given to me when purchased, but I did not get it, I've searched every mail from the shop I bought this game, but I found nothing. Also I did not get the rewards from answering questions during the Twitch Reveal (During the stream, it showed me that I will get the rewards).

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  • Ubi-Woofer
    Ubisoft Support Staff 1061 posts
    Best Answer

    Hey @Vateas - thank you for posting here on Discussions, and I sincerely apologise that your thread was not acknowledged or replied to until now. I am sorry to hear that you were struggling to locate your Twitch Reveal items and preorder bonus content previously.

    I can see from a later post that you were able to locate your Twitch Reveal rewards after arriving in Ravensthorpe, which is great to hear. With regard to the preorder bonus "The Way of the Berserker", if you preordered the game in a physical retail store, your retailer was responsible for providing you with your preorder bonus code. You could then redeem this on our redemption website for the game after signing into your Ubisoft Account, and would have been prompted to select the platform you had chosen to buy the game for.

    If you missed out on the preorder bonus or were not entitled to it as your retailer was not offering it, you can now acquire it separately via the Ubisoft Connect rewards page if you would like to. It costs 60 Units, and is considered to be an "Epic" reward.

    I hope that this information may still help you or any other players who had similar questions - and thank you to @JustSource-kun for helping out as well! 🙂 I'll lock this thread now as it is likely outdated, but if anyone still needs assistance with regard to the issues discussed in the thread, please don't hesitate to open a new one and tag me so that I can take a closer look into those with you. Thanks!

    Official Response
  • Vateas
    Original poster 4 posts

    @vateas Ok I got rewards from the Twitch Reveal after reaching your village. But still no pre order mission. Who do I tell this to? The shop that sold me game or Ubisoft?

  • JustSource-kun
    10 posts

    @vateas you get the preorder mission when you read a letter in your bedroom in the settlement.

  • Ubi-Woofer
    Ubisoft Support Staff 1061 posts
    Best Answer

    Hey @Vateas - thank you for posting here on Discussions, and I sincerely apologise that your thread was not acknowledged or replied to until now. I am sorry to hear that you were struggling to locate your Twitch Reveal items and preorder bonus content previously.

    I can see from a later post that you were able to locate your Twitch Reveal rewards after arriving in Ravensthorpe, which is great to hear. With regard to the preorder bonus "The Way of the Berserker", if you preordered the game in a physical retail store, your retailer was responsible for providing you with your preorder bonus code. You could then redeem this on our redemption website for the game after signing into your Ubisoft Account, and would have been prompted to select the platform you had chosen to buy the game for.

    If you missed out on the preorder bonus or were not entitled to it as your retailer was not offering it, you can now acquire it separately via the Ubisoft Connect rewards page if you would like to. It costs 60 Units, and is considered to be an "Epic" reward.

    I hope that this information may still help you or any other players who had similar questions - and thank you to @JustSource-kun for helping out as well! 🙂 I'll lock this thread now as it is likely outdated, but if anyone still needs assistance with regard to the issues discussed in the thread, please don't hesitate to open a new one and tag me so that I can take a closer look into those with you. Thanks!

    Official Response

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