ubisoft discussions

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  • 55 Likes/1982 Replies/139735 Views
    Skylinee87
    27 posts

    @lightmann7

    I'd give it some more time. I've tried so many fixes and workarounds and the game will still crash randomly. You can go weeks with no crash, then suddenly it crashes out of nowhere. Since the display driver crashes, the problem may even be on Nvidia's side. Still, it has been 10 months since the crashes started for me and i've been returning every once in a while to play a few sessions. This is the only game that has these issues among the 10-20 different games i've played since i started playing this. I've also played it on two different computers with very different specs.

  • noneofyou
    12 posts

    Exactly what Skylinee87 said, you can play for days without crashes and then you get like 3 in 2 hour session. The game has been crashing for me for 4 months despite trying and doing everything to prevent it (I also went through ubisoft support process) and it's the only game causing problems, also the community reports these crashes on both Nvdia and AMD gpus so more probability on the game being faulty. FPS limit didn't help me, I tried in-game, RTSS, from AMD driver. But still, if you are being forced to limit FPS that clearly means there is a problem with the game that should be fixed, especially if in-game limiter doesn't work and you don't get warning that game can crash if you don't limit FPS.

  • Ubi-Nacho
    Ubisoft Support Staff 1605 posts

    @noneofyou Hi there,

    Sorry to hear that these crashes persist for you at this time.

    There is a patch due to be released with more information here. Included is Improved performance and stability. Should players experience performance issues or crashes after installing this update, please let us know!

    Official Response
  • dgrosso80
    2 posts

    Hi, Valhalla keeps crashing for me every time I have tried to open it. I have uninstalled and reinstalled both the game and ubisoft connect. I have verified the files, I have set the game as admin to try and get it to run that way but has not worked. I just want to be able to play but have no clue what else I should do to try and get it to work. Please let me know if anyone has ran into the same issues or any other ideas of things I should try.

  • Ubi-Nacho
    Ubisoft Support Staff 1605 posts

    @dgrosso80 Hello there!

    Really sorry to hear you've not been able to boot the game up. Could you let us know if you have been able to launch the game in the past, or if you have always had this issue?

    Would you also let us know if you are seeing any particular error messages?

    If you haven't already seen our troubleshooting guide, you can see instructions on what to do when your game won't launch here.
    Hope this helps!

    Official Response
  • zedszed
    4 posts

    Today Sept 7 I was presented with a 26gb update. Seemed appropriate since my game crashes constantly since last update. Played for a few hours this morning with no problems.

    Came back several hours later and was present with another 11gb update. Started the game and found all my progress gone after the morning update and now the game wont run for more than a minute with out crashing.

    What the heck s going on Ubisoft????

  • Craig-Brute
    1 posts

    Whenever I start the game, I am approaching black peak, I go for about 30 seconds and the game crashes, this is even after the bath of updates released earlier today, no idea what it could be

  • Ubi-Nacho
    Ubisoft Support Staff 1605 posts

    Hi there @Craig-Brute @zedszed

    Sorry these crashes appear to be ongoing.
    Despite the game being 'updated' there's a possibility that the newest update is not installed.
    I can confirm there is currently an issue with Ubisoft connect rolling back AC Valhalla to 1.3.0, when the smaller 11GB update is downloaded. This is currently under investigation and you can see more information on this here. Are you able to confirm that when launching the game, 1.3.1 is the one displayed on startup?

    Sorry to hear this is affecting you, apologies for any inconvenience caused.

    Official Response
  • zedszed
    4 posts

    @ubi-nacho

    Thanks for your reply, UBI's response is much appreciated.

    This morning, Sept 8 (CDT), the 65gb update was automatically re-applied and the version is 1.3.1.
    At this time I am unable to determine if there are issues as UBI Connect went offline shortly after the download and has not been available most of the day.
    As of this reply, it is still not available.

  • LightmanN7
    11 posts

    @skylinee87 My game was crashing at almost every game session. So over a week without a crash is a victory. But i will come back here if i ever crash again. This is also the only game that I have these problems for.

  • GirglCA
    2 posts
    This post is deleted!
  • rubencillo888
    1 posts

    Llevo ya tiempo con el mismo error, estoy jugando un par de minutos, el juego se congela unos segundos y se cierra. He actualizado todo, he vuelto a instalar el juego y comprobar archivos, he dejado el juego solo sin programas/app en segundo plano....tengo un i7-10700k, 16gb y una rtx 2070. Indicarles que llevo asi un par de meses, justo desde que me acabé la misión principal. no puedo seguir jugando y me gustaria que me dijeran que puedo hacer o como me van a ayudar.

  • Ubi-Borealis
    Ubisoft Support Staff 5943 posts

    Hello there!

    @zedszed - The issue wherein Ubisoft Connect was reinstalling TU 1.3.0 should now be resolved. Can you let us know if you've been able to successfully install TU 1.3.1 and can launch the game without issue? If you're still experiencing crashes, please don't hesitate to update us within this thread so we can take a closer look.

    @LightmanN7 - I'm glad to hear that your crashing issue has been resolved! If you encounter any further trouble with crashes or freezing in-game, please don't hesitate to reach out to us for further support.

    @rubencillo888 - You're currently within the English player support forums. Would you be able to provide a translation of your post for us? Alternatively, if you'd like to receive support in Spanish, you are welcome to open a support ticket and a member of your regional team will reach out as soon as they are able to.

    Thanks! 😊

    Official Response
  • I.H8.Valhalla
    1 posts
    This post is deleted!
  • noneofyou
    12 posts

    @Ubi-Borealis We're happy that you are glad, but did you forward this issue to the dev team? When are you going to address this issue? LightmanN7 mentioned LordTerminator's message with solution to resolve crashes by not using in game fps limiter which is broken and does not prevent from crashes.
    I don't know about crashes, it didn't help in my case but fps limiter is indeed broken, after setting it to for example 65 I'm sitting on 67 fps all the time, this is not how these in game fps limiters work. It should not go above set value, otherwise people can get stuttering because they are not aware that it exceeds their refresh rate (unless they have fps displayed on screen).

    @Ubi-Nacho Thank you for the response, I will need many more hours to test if the game crashes on the newest version. My test is reliable because each time I play I follow steps I received during support process so there is no risk of any third party software or whatever else being involved, it's only Valhalla running on completely clean Windows account (to provide even more evidence with msinfo file that my setup is completely fine in case of crash- because ignorant support staff looks for causes of crashing everywhere but no in the game itself). I even started to play Watchdogs Legion and it doesn't crash, so still Valhalla is the most suspicious.

  • Skylinee87
    27 posts

    Been playing 3-4 hours a day since the patch on Tuesday and have had no crash yet. Will report here if it starts crashing again, but so far so good.

    Started playing it again last weekend and got a crash within the first few hours, but that was before this recent patch. Hopefully it's actually fixed now, but since it is so random it's hard to tell.

  • fearface
    2 posts

    fresh install, crashes mostly during combat and in dense areas. I had 4 crashes today alone. 3 were all in the same area, when Instarted fighting indoor.

  • alphamachina
    46 posts

    @fearface Mine is the same. Crashed while fighting indoors.

  • alphamachina
    46 posts

    @captainall I wouldn't worry about it. The game f-cking sucks anyway.

  • AlePlay
    700 posts

    today unfortunately it happened to me too ... it is something that happens every now and then, impossible for me to try to replicate .. it seems completely random ...

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