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  • 55 Likes/1982 Replies/143017 Views
    UbiStorm
    Ubisoft Support Staff 690 posts

    @noneofyou Thank you for those updates, especially for the fps limiter and the fact that Valhalla seems to keep crashing even on a clean version of Windows. I also appreciate you confirming that another game, such as Legion, doesn't seem to crash at all. That is good to know. If you do continue to experience these crashes after doing more testing with the new update, please do let me know and list off everything else you've done!

    @Skylinee87 I'm glad to hear that the crashes for you seem to have resolved with this latest patch! Thank you so much for confirming that!

    @fearface and @alphamachina Do these specific crashes only ever seem to happen when you're indoors now? Did anything appear to change after the latest update to the game? @caosck as well, have all three of you attempted to also complete basic troubleshooting steps for the platforms you're playing the game on?

    Official Response
  • LightmanN7
    11 posts

    @ubi-borealis

    Please don't quote me saying you're happy my problem is resolved when you haven't done anything. Thank you...

    In addition, don't tell me not to hesitate to contact you when once again, you haven't done anything ... (not to mention that your email support is closed because of the covid and your chat support never seems to be available).

    Regards.

  • SB_Freeze
    2 posts
    This post is deleted!
  • SB_Freeze
    2 posts

    why does the game crash every time i start a raid , game runs flawlessly at all times otherwise. my specs exceed requirements. legit every time i start a raid and get near the objective the game crashes. ive tried multiple locations and it happens everytime. this is required to progress in the story and is very frustrating considering i just recently purchased the game on my new pc.

  • FactCrusader
    1 posts

    I just came to the forum to complain about this issue and this is the first thread I see, Unbelievable, I'm just glad I am far from the only person who experienced this none sense.

    So I just started this game on the weekend, history proves nearly all UBI games are bug to nest at release, so I intentionally waited a year expect most bugs/glitches in this game would be ironed out and boy was I so wrong,

    Even playing the game on a top end rig i9 -10900k + 32G ram + RTX3090 + M.2 SSD, the game crash every here and there, sometimes 3 times in a row in the same spot. now it's nearly unplayable since it crashes on EVERY mission. and you got love the unbearable loading time(on M.2 SSD) that [censored] me off even more.

    Never thought I'd see another [censored] game that would be more buggy than Unity, but ubi seem to have no problem to out did themselves in release even more utterly broken product.

  • arturocojonudo
    3 posts

    I bought the game the other day with the season pass. As they say, I have the same problem: the game crashes when I start a raid or when there is a battle in the main story ... I have a ticket (15332070) but it has not been fixed, please Ubisoft this is frustrating me

  • arturocojonudo
    3 posts

    Well, right now it crashed while exploring spoiler

  • fearface
    2 posts

    @ubistorm I did the basic troubleshooting steps for windows, yes. The came mostly crashes in relationship to indoor areas. Yesterday I was outside, shooting guys that we're inside. And also once where I was inside.
    It also crashed once outside a fortress during a mission.

    So in total I had 3 crashes yesterday: two times in relationship with indoor, and once without.

    It seems quite random. I sent all the crash logs.

  • grooners
    24 posts

    Yet another random freeze then CTD with the usual "Display driver nvlddmkm stopped responding and has successfully recovered." warning logged. Luckily It can be days between crashes for me and its not related to any game version, Nv driver version, the weather or whatever. This dosent happen with any other game.

    Although I'm playing 4K with highish settings I always vsync 60 and the GPU load is kept below 80% - this game doesnt even use the RT and DLSS parts of the GPU. The crash was when bringing up the map soon after battling a target.

  • AnolinMcGinnis
    25 posts

    This game is as stable as a drunken clown on a unicycle. When you guys resort to suggestions such as turning off your own in-game overlay, you know something is broken. AC Valhalla has only been out about year now, please get your act together.

  • weeswolf
    4 posts

    My game crashes randomly as well and without warning, some sessions I can play for hours, and other sessions I can only play for minutes, then the game freezes and returns to the desktop. Windows and all drivers up to date. Also disabled the Geforce Experience overlay but nothing helps. I don’t think I had a crash before the 1.2.0 update but now after the 1.3.1 update the crashing is getting more frequent.

  • SkarrLorn
    2 posts

    Crashing about every 5 mins; immediately after I sync a new spot, climbing up to sync a new spot, fighting something in the wild, after fighting something in the wild...

    Just started after the latest patch.

    Win10 21H1, 32g, Nvidia RTX2080, SSD 970

  • UbiStorm
    Ubisoft Support Staff 690 posts

    @fearface Thank you so much for confirming that for me, and for clarifying where you were when those crashes seemed to happen the most. I appreciate that you've sent up those crash logs, but I do also recommend uploading your MsInfo and DxDiag files to a ticket on our Support Site. That way, we can get a closer look at what's going on in those system files when those crashes occur.

    I do understand that this is a frustrating issue, everyone. If you haven't already, I still highly recommend running through basic troubleshooting steps for your platform, whether it be PlayStation 4 & 5, Xbox One or Series X/S or PC. If you have done those, and you're not on a PC, could you send over any error codes or video clips of this happening?

    Official Response
  • Inventor22x
    1 posts

    @skarrlorn Even worse for me, before the patch I could play maybe 5 minutes before a crash. Now, I can't play longer than 1 minute.

  • PH-Genesis29
    1 posts

    also experiencing crashes, i have tried EVERYTHING, as in EVERY tip, suggestion, method out there for a fix but to no avail, i have tried playing in offline mode, rolling back drivers to diff versions, disabling overlays, running as admin, disabling xmp for ram, turning the graphics to the lowest, nothing worse. i also doubt that its a hardware problem coz i play horizon zero dawn and rdr2 on very high to max settings and ii have never experienced crashes on those games. i really feel that its something in the game itself coz we all know how ubi is now, from a great company to a money making focused [censored] company now.

  • Satoby89
    9 posts

    I had a crash every 2 minutes, for those who are interested I solved by setting the details of the world on High, as I set very high or maximum it crashes every 2 minutes, I hope it will work for you, but I assure you that the crashes are related to the graphics settings, try to set and play a bit until you find stability.

  • grooners
    24 posts

    As the Nv driver reports an error then if it was just one person then I'd agree it was that person's PC - but it's lots of systems.
    If it was the Nv driver then reverting it would help or Nv would fix it - so its likely not the driver either.
    If it was the game itself - art assets and data - then the improvements theyve made each release would help - but they havent.

    That leaves the game engine (AnvilNext ?) which is close enough to the driver to cause crashes but maybe not part of the game that gets updated each time. It's been around for years now and is quite possibly struggling at 4K very high settings.

  • grooners
    24 posts

    Crashed again in the exact same way - when opening the map - had been playing an hour before and had completed a river raid
    When a game crashes doing the same thing but never in any other game it does point to the game / engine being at fault and not the PC

  • grooners
    24 posts

    Two game freezes in the same place - the cursed object area near Chertsey Abbey. Different from my other crashes as it's just the visuals freeze with no CTD or driver error logged and its triggered by location.

  • jesusenrique17
    1 posts

    Downloaded a week ago, games has crashed at least 9 times since (once a day at least), it crashes mid raids or missions, not saving any of my progress. It has countless bugs in-game like not being able to get off a rock or other object after moving it. I spend hours getting some progress on long missions and it just crashes, deleting all I did in that time. How am I supposed to want to play a game that simply deletes my progress almost every time? Love the story and the gameplay but it is literally impossible to be motivated to actually play and put the effort into it. I've seen more than a thousand comments of people having the same issues and have never offered a refund, thats crazy. I have screenshots of the 9+ times I have had to send a crash report due to random mid-mission crashes.... SO disappointed in this game, so much potential and really want to play but its not worth it.

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