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  • 55 Likes/1982 Replies/141452 Views
    Ubisoft Support Staff 2623 posts

    Hello @satoby89,

    Thank you for the update! I just checked your case and I noticed that you already received a reply with troubleshooting steps 🙂 If you're still experiencing this issue after performing all the steps recommended, please update your case with your freshly generated diagnostic files as recommended 🙂

    Many thanks!

    Official Response
  • rapozaum
    13 posts

    @ubi-mark No luck, crashes came back.
    I'm still testing stuff tho. Gotta do some work now but I plan on testing a bit more later. Will keep posting updates.

    Last thing I tested was killing all my OCs on Afterburner. Game opened, loaded my save and was able to run around for a bit. Will try to play more later.

  • Lovemonkeyz
    3 posts

    I'm having frequent crashes to Desktop since.. I'm not sure, 3 months ago? Possibly longer. This event shows up each time. Looks to be related to DirectX 12

    Fault bucket 1706366862578377812, type 5
    Event Name: D3DDRED2
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: VEN_10DE
    P3: 0x887A0006
    P4: 7
    P5: ACValhalla.exe
    P6: Unknown

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: ef9b791e-91de-4df8-9991-83a159501739
    Report Status: 268435456
    Hashed bucket: bb8a87f59586e67e87ae3b9eec7b6454
    Cab Guid: 0

  • rapozaum
    13 posts

    Yeah, after my post yesterday, I came back to the pc and got crashes again.
    Googled a bit more, found the windows clock fix (just sync it), didn't really work.
    Read somewhere that overclocking your gpu might make the game unstable.

    Remembered one thing: when I did the clean install after the DDU wipe, Afterburner didn't jump into action after the restart because there were no nVidia drivers in action. It was open, but couldn't read anything from the GPU until I restarted it after installing the drivers. Thing is: I was able to play the game for an hour before restarting Afterburner.

    Today, I killed the OCs on it (clicked the Reset button to stock settings) and am playing the game for more than an hour already.
    I'm yet too afraid to call this a victory, but this is improvement on my end: killing the overclocks on my GPU makes the game stable enough to play it.

    I will post this on a proper thread so it may attract more views and possible help others.

  • rapozaum
    13 posts

    Long story short: finished main story at launch, bought the season pass on this last sale, updated the game and got random crashes, but not long after opening game.
    After A LOT of research, decided to Reset my overclocks on Afterburner and voila.

    Been playing for a few hours already without a crash.
    I hope this keeps working, but from what I tested before, this was the reason for my crashes.

  • longjohn119
    1201 posts

    @rapozaum This game engine does not overclock well with either the CPU or GPU .... It never has .... You don't really gain much anyway, maybe 2 or 3 FPS and you can do almost as well by leaving the clocks alone and making a more aggressive fan profile to keep the temps down and let the boost do it's thing

  • Ubi-Mark.
    Ubisoft Support Staff 2623 posts

    Thank you for the update, @rapozaum!

    If you're still experiencing crashes, I would suggest getting in touch with our team directly. Please provide us with your diagnostic files as well, so we can investigate it further. Many thanks!

    If you have any other questions, please let us know!

    Official Response
  • Ubi-Mark.
    Ubisoft Support Staff 2623 posts

    Hello @rapozaum,

    Thank you for sharing this with us! I'm glad that the issue has been resolved for you 🙂

    Happy gaming and if you have any additional questions, please let us know!

    Official Response
  • longjohn119
    1201 posts

    Here is an interesting video from a former Microsoft software engineer explaining Windows Blue Screen crashes and why/how it works like it does. Important things to note is most drivers were moved from Kernel Space to User Space with the exception of video drivers. Modern video drivers have a Kernel Space of their own which works much like Windows Kernel Space and will crash the drivers (The  D3DDRED2 crash above is an example of graphics driver kernel error) because if they didn't then the Windows Kernel would would crash and take everything down (and sometimes with some errors still does

  • peteycrnk
    1 posts

    I figured getting the game a year after its release would see all these bugs ironed out, but apparently not. My game's constantly crashing, too. I verified the game files when it wouldn't even get to the main menu before crashing, which fixed that particular issue, but it still crashes at an unacceptable rate. I have an nvidia 3070ti.

  • Tolkyyn
    125 posts

    It feels just like last year again. My game keeps crashing, freezing, and crashing again. Are other people having this issue?

  • ubi-smash
    Ubisoft Support Staff 1693 posts

    Hello @tolkyyn, I'm sorry to hear this is happening in Valhalla right now. What platform are you currently playing on this happens, and is it occurring in the exact location in-game, or has it been random for you?

    Official Response
  • Balderogue
    2 posts
    This post is deleted!
  • petek
    100 posts

    Verified files and now downloading the whole game again..... bad performance, constantly new bugs..... not happy

  • Tolkyyn
    125 posts

    @ubi-smash I'm on Windows 10 and it seems to always happen when he's fighting. I lowered my graphic settings to high thinking that might help, but it crashed 3 times this morning, just either freezes totally, or shuts itself off.

  • Ubi-TheBerry
    Ubisoft Support Staff 3362 posts

    Hello @petek ,

    Thank you for reaching out, sorry to hear you're encountering crashes!

    May we please know your PC's specs?

    Could you please also ensure you give the additional steps in our PC troubleshooting guide a try, including updating your GPU drivers and let us know if there's any changes?

    Thank you!

    Official Response
  • Balderogue
    2 posts

    @tolkyyn I'm having the same issues. Just 5 minutes playing and crashing. Don't know what's happening.... I can't play this game after more than 70 hours. What has changed??

    I'm playing in PC. I've tried all, restoring NVIDIA drivers, changing the graphic settings.... And all the time the same.

    I was thinking about buying Immortal Fenix Rising but i'm afraid the same can happen to me with that game.

  • ElectricSquall
    28 posts

    Well, it's almost an year since my first report about this issue.

    The Division 2 has the same problem since early 2019. Nothing was done there neither here.


    It's time for a collective lawsuit. Ubisoft should stop selling garbage to customers. They sold us a broken software and they just don't care. Forum threads leads to nowhere, we need to make Ubisoft lose money.

    What do you think?

  • WeekEndRonin
    1 posts

    I bought the game 2 weeks ago and started experiencing constant crashes every 5-10 mins about 15 hours in. I was using reshade 4.9.1 for screenshots, once I completely uninstalled reshade and my presets and did a clean install of the game, I haven't crashed in over 2 hours. Hopefully this will help those who are using reshade and experiencing constant crashing.

  • Tribble82
    1 posts

    game was working with few issues until i got a 20gig patch now 35+ minutes to get into the game. the game crashes and freezes. unable to us in game features like the wheel which wont load in so i cant summon my mount or any of the other features. I get issues with now being able to access NPC conversations and it locks my camera from the npc perspective. what the [censored] did you patch into the game that [censored] the optimization so bad it is acting like an alpha release.

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