ubisoft discussions


  • locked topic_solved [DISCONTINUED] [PC] I am experiencing frequent crashes / freezes in-game | POST HERE

    55 likes/1982 replies/147961 views
    ubisoft:x-posts, 6

    @ubi-spud since the last update the bug appears more often like when zooming the map in and out and so on

  • charlieslade
    ubisoft:x-posts, 2

    Same here, PC version 1.0.4.

  • shyam3010
    ubisoft:x-posts, 84

    @rcviper047 Yeah, it would be good if you can update again on here if your game has crashed again. I hope the 1.0.5 patch next week will fix it once and for all

  • FireForkTS
    ubisoft:x-posts, 11

    I've been having random crashes where the game freezes, stays on that image for a few seconds... then crashes out and updates the saves to the cloud on PC (Ubisoft Connect). No option to report the bug or crash. This only started when the last patch hit. This usually happens right after combat starts. I usually have time to kill 1-2 guys in a group of 4 and then FREEZE, crash, desktop... and now I'm hunting for that roving wealth icon on the map again (because they aren't in the same location nor nearby when I load back into the game).

    This isn't an issue of not having enough RAM or Video memory... as those are having moderate use... but never maxing out.

  • Jutzukan
    ubisoft:x-posts, 14

    Same here. Latest patch f'd up everything. Been trying to play consistently since release, had these same issues before. Submitted a ticket and it took several emails back and forth til the game was playable. Now it's back to crashing at the splash screen, frozen video w/ music looping in the background. [censored]?!
    Hey Ubi, I'd have more than 6% progress if I could actually play this game without it freezing up. Putting in another ticket seems like a waste of time.

  • AnolinMcGinnis
    ubisoft:x-posts, 25


    I just wish they’d at least acknowledge it. All these posts here and on Reddit, and it’s STILL not on their list of known issues!?

    I tried opening a ticket and using their “support” but it was a joke.

    I unfortunately just started over, deleted all my saves and left myself at the beginning of the game and now I’ll wait until until they can get their crap fixed.

    Same with Cyberpunk 2077. Sheesh.

  • Tomo1985
    ubisoft:x-posts, 5

    Since the patch 1.04, everytime I have played the game, at some point it freezes. It could 30 min or 2-3 hours in, but everytime freezes and stops working. I have updated drivers, check game files... but nothing works. Yesterday, it freezes just looking the map. AC Origins and AC Odyssey had some bugs, but nothing like this game. I hope Ubisoft release a new patch soon, this is NOT the way.

  • Tomo1985
    ubisoft:x-posts, 5

    @charlieslade Same here, PC version since path 1.0.4.

  • coronass1
    ubisoft:x-posts, 1

    My game keep crashing
    this is the last game from Ubisoft i will buy on realase day this game i so bad for me payed 80 euro for it and
    here is my crash plan for the last 30 min
    started crashed
    18,37 18,52
    18,54 18,55
    18,57 19,00
    19,03 19,05

  • Coach811981
    ubisoft:x-posts, 40

    Hi all

    I just wanted to give my experience of the crashes/freezes that i have logged since the start of playing the game since release date.

    Overall in just under 240hrs of gameplay i've counted 15 crashes/freezes. Not enough that its a constant worry but its still too much to call it "stable"

    All nvidia drivers are up to date. i resisted the temptation to roll back as it wasn't a constant issue that warranted a roll-back.

    I could go days without any issues then all of a sudden one would pop up. I will say that i never had more than 2 on any given day so in that regard i was lucky.

    5 of them were CTD, some of them were CTD's without any error messages and a few actually had me doing the whole sending of error reports to Ubisoft.

    The rest were the freezing with the sound still playing in the background issue (this is the main one that i see popping up regularly in the forums)
    I wanted to focus on this issue as its happened the most and there's no clear indicator what actually triggers it.

    Looking at the event ID's each time the one that popped up the most was D3DDRED2.

    Some of the things that i was doing when the game froze:

    • in combat
    • general exploring
    • in distrust areas (happened in Ledecestre, Cent, Wincestre and smaller area called Wandrie)
    • on horseback
    • leap of faithing

    So in general - anything! I will say the freezes in the distrust area were a bit odd but ill put that down to mere co-incidence.
    Crashes usually happened within the first hour of gameplay but there was the odd occasion when it froze after 4+ hours though.

    This is still a big issue that i see pop up and to my knowledge this isn't even on the "known issues" list
    Looking at the list i'm a little shocked as to what they deem "priority" when there are many people who cant even play 5 minutes.

    I'm probably gonna take a break from the game for a bit. Think the only thing i need to finish is the fishing collection and complete a few mysteries (a few are bugged so don't know when they will get patched)

    Hopefully Ubisoft can actually start tackling the real problem for players and get the mess sorted.

    Thank you

  • kronograf
    ubisoft:x-posts, 3

    I'm having the same D3DDRED2 errors - it's happened to me in Hamtunscire during monastery raids / clearing of restricted area forts at least 4-5 times by now, just randomly. Would really appreciate if the devs can add this to the known issues list.

  • kronograf
    ubisoft:x-posts, 3

    The game has been freezing for me quite frequently post 1.0.4, or just crashing straight to desktop with no error message. I'm using a 2080Ti with the latest driver (460.79) - when I check problem reports, it looks like the culprit is D3DDRED2.

    It mainly seems to happen during monastery raids / clearing of restricted area forts during combat. Would really appreciate if this can be parked under Known Issues - it's affecting enjoyment really badly for me since it could freeze at any time and I lose all my combat progress for the larger areas.


  • Alarick7
    ubisoft:x-posts, 14

    I'd consider you lucky. After patch 1.04 I simply crash 3-4 times per session then I just simply stop playing. I've tried everything. A billion verify the files, delete caches, update drivers, downgrade drivers to 44x.xx, sacrificed a virgin (myself), everything. Same timeframe for crashes. Sometimes with the "send error report", sometimes without. I'm tired. This game beat me to submission. gg ubisoft.

  • Tomo1985
    ubisoft:x-posts, 5

    @alarick7 same here. Random freezes and crashes, sometimes send error info, sometimes I have to kill the game from task manager. All since patch 1.0.4.

  • DRock_Kill
    ubisoft:x-posts, 3

    I did exactly that and it didn't work, I have a gtx 1060 6gb and i5 7400, with this setup I can run it on ultra, but the problem is in the save that you have to send to the server, the problem is clearly in the system they made on Ubsoft Connect.

  • kamidon74
    ubisoft:x-posts, 1

    Hi there,
    My game keeps freezing, I'd be more than happy to submit any error logs that are surely available.
    So I load my save, i play for about 5-10 minutes and the game crashes, I'm 99 hours into the game. I have...one territory left from the looks of things to take over, uhh power level...250 or whatever. Small town surrounded by the over 300 power level territory...yeah anyway.
    Doesn't matter what I do, birdy flies, crashes after a few minutes. I walk somewhere, game crashes.

    It's happened before, a computer restart seemed to have resolved the issue, but I've done that here.
    Nvidia 2080ti super in an HP Omen with an i9 10th gen processor, 64GB of RAM. Nvidia drivers are the latest version that have recently been optimized for Cyberpunk 2070 (which I haven't played yet because I'm still on this game lol)

    I also checked the known bugs, I didn't see anything about game freezes so, thought I'd bring this up.
    Thank you
    Oh also of course, windows 10, fully updated to...whatever Microsoft is now calling their builds. 20Hsomething.
    Edit: I just got done with the Verification of files. so...that came back clean I guess. Going to try the game again.
    Edit2: OH and I already tried that valhallaplus.exe version. Is that a beta? Eh still had the same issue.

  • Alarick7
    ubisoft:x-posts, 14

    @kamidon74 Same issue here mate. Only Hamtunscire left and it just crashes now whatever I do. Before that, the game crashes pretty rarely. Around 1 or 2 per game session. Now it's just guaranteed to crash after 5-10 minutes or so. I've tried rolling back drivers, deleting caches, verifying files, loading old saves, lowering the graphic settings. I bet my life that it's not on my end since even consoles have reported crashing.

  • RedIndianRobin
    ubisoft:x-posts, 188

    I've been playing CBPK with the latest drivers and absolutely no crashes in 30 hours. Ubisoft needs to get their heads out of their [censored] and fix their [censored].

  • launzzz
    ubisoft:x-posts, 1

    I am now about 80 hours into the game and since patch 1.0.4:

    • the game crashes about two times per hours. Given the long time it takes to start the game, this is extremely annoying.
    • the loading times (e.g. before talking to someone) are getting longer and longer
    • trying to do a feast results in a crash as well

  • Wilko0o
    ubisoft:x-posts, 3

    The game loads me into the pre game area where you run around as your character then after that i go to a loading screen that loads forever, i even left it overnight to see if it was just slow but nothing. I have updated drivers, verified files, updated windows and reinstalled the game but still not working

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