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  • 55 Likes/1982 Replies/138038 Views
    NickSheperd
    Original poster 4 posts

    I had the exact same problem with Watch Dogs Legion, both games I'm playing through Ubisoft+. Yes I meet the requirements, yes I've verified files, yes my drivers are up to date. I'm seriously starting to think that Ubisoft+ is the cause.


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  • Ubi-Borealis
    Ubisoft Support Staff 5705 posts
    Best Answer

    Hello there,

    I apologise for the delayed response. Thank you for continuing to share your reports and experiences with crashing / freezing whilst playing Assassin's Creed Valhalla with us within this thread.

    I would like to reach out to you with an update. There can be many potential causes behind technical issues encountered whilst playing Assassin's Creed Valhalla. As everyone has their own unique system, it can be tricky for us to provide you with tailored troubleshooting steps within the forum. To help us to provide you with better technical support, we have decided to open up a new Megathread. This new Megathread is designed to provide players with basic troubleshooting steps and with more information about ongoing investigations. It will also help the Player Support team to collect additional information about the technical trouble you are personally experiencing, and to open up support tickets for those who require further support. Additionally, this new thread will help us to better track reports and spot any potential trends.

    Before you share your report within this new Megathread, please note that we have several ongoing investigations for crashes / freezes already. We recommend you check these out first. These threads will have specific troubleshooting steps and workarounds shared within them, and are the best place to find more information and updates about these individual investigations.


    As we have created a new Megathread to help us better support technical issues, we will now be locking and archiving this thread.

    @S7igma957, @SoulReavrr, @ShomeAssassin, @VigilantGhost, @tonac13eu, @veronica5585, @VaIius, @DarkTrinity, @mitrano2, @se7ensynns @Staus4, @Ssjaditya, @sabirobabaev, @satrincha, @CXPtwo, @r4dziu93, @taskfurz, @longjohn119, @endevoro - If you have not already, we would recommend that you try these basic PC troubleshooting steps. These steps help to tackle a number of common causes behind technical issues in-game, such as crashes and freezing.

    If the issue continues to persist after trying these troubleshooting steps, please can you provide a report within our new dedicated Megathread. We have asked some specific questions we would like you to answer, as this will help us to open up support tickets for you.

    @LongLiveRNG - Just to confirm, are you still experiencing crashes even after editing the registry? If so, I'd recommend trying these basic PC troubleshooting steps if you haven't already. If you have already tried these steps, please can you check out the linked Megathread and provide us with the requested information? We can then open a support ticket for you and take a closer look at what could potentially be causing these crashes to occur.

    @thwm38 - I'm sorry to hear that you're encountering crashes whilst playing on GeForce Now. We have another dedicated Megathread for this issue which I recommend you check out when you're next able to.

    Thank you 🙂

    Official Response
  • Remsy101
    4 posts

    Game keeps crashing ?cause uplay keeps getting disconnected. This only happens with this specific game ive never had this issue before with uplay.

    Edit: It also crashes when applying new graphics settings

  • nielsoonk
    13 posts

    Hello Remsy101,

    This is most likely due lots of people trying to access/connect to the Ubisoft servers. Please be patient as I am sure you will be able to download the game and/or play as soon as the traffic gets less.

    Make sure your internet is not the cause of this.

  • Remsy101
    4 posts

    @nielsoonk probably the cause. I have 110mbps down ethernet other apps running fine

  • FinkJeremia
    3 posts

    5 minute max of playing before the game juste close [censored] ?? had more then 30 crash at moment

  • FinkJeremia
    3 posts

    Same here buddi i'm on pc 2080ti i9 9900k playing 4k game keep crashing every 5 minute impossible to play

  • captainall
    3 posts

    My game starts normall when i click it, it takes long but it starts. But when it comes to the warning before playing screen it just stay and sticks there and i cant do anything about it. help me pls, i wanted to play this game so badly, i was waiting months and now this, it takes my feeling for the game go away...

  • crum1515
    1 posts

    Playing on PC, bought and launched from ubisoft connect, i9-9900K, RTX3090, 64GB RAM.

    Game crashes to desktop no matter what I do. I tried launching as administrator, I tried shutting everything in the background down, I tried turning off every overlay, I tried running at stock speeds for everything, I tried running on lowest settings, and the result is always the same: after 1-5 minutes the game closes out to desktop, no error, no crash report, nothing.

    All drivers up to date, clean install of windows, verifying files gives no prompts of issue.

  • kardeon77
    5 posts

    @crum1515 you are not the only one mate but at least you can play the game. Many gamers cannot even start the game, me included
    This launch is a disaster. well done Ubisoft

  • reynaldomhu
    1 posts

    Need help with randomly crash on my system. Please update the game for fix it

    My System 
    Ryzen 5 3400g
    RTX 2060
    RAM 16GB

    Playing on SSD
    Windows 10 Latest updated

    Thanks

  • pdietrich89
    1 posts

    I've got an issue where after starting the game, I can't even get to the main menu. I'll get to the screen to initially change brightness settings, then the game window minimizes. Still have the game icon on my task bar, my cursor is still the in-game cursor. Also, after it does this, my system no longer recognizes my audio drivers until I restart my comp. I'm running a Ryzen 7 3700X with a Radeon RX 5700XT with 16GB RAM so I know its not a hardware issue. Anyone have something similar happen/have a fix for this?

  • Pleasure_Unit
    2 posts

    This game has already crashed two times and the fps only caps at 90 fps or sum. And the animation is beyond subpar. This is half completed fix it. It is OK to push back releases to fix this dog [censored] game. good lord.

    I have a GTX 2070 super, a ryzen 7 3700X and 16GB 3600 speed ram. HURB

  • Pleasure_Unit
    2 posts

    @pleasure_unit 3rd crash pog

  • Berior1983
    1 posts

    Hey,
    same issue here, I managed to get past the initial settings but it always crashes the same way in main menu. I'm also runnig this on a Radeon RX 5700XT with Driver Version 20.11.1
    A fix for this issue would be much appreciated...

  • kalpdal86
    8 posts

    So after a few minutes of playing the game randomly crashes to desktop without any error message. Its really annoying as WD Legion and AC Odyssey does the exact same thing. Of course the issue had to be in AC Valhalla aswell.I suggest you patch the game and solve these stability issues.

  • Ubi-Spud
    Ubisoft Support Staff 702 posts

    Hey folks, are you able to replicate these crashes or are they happening randomly? I'd recommend running through this FAQ to resolve, and getting in touch with us if the issue persists.

    Official Response
  • kirbc
    14 posts

    it happens randomly for me. when it does crash it usually displays that i have been disconnected from the ubi connect.
    please let us have an offline mode, game pass allows you to play offline so i dont see any reason why this shouldnt be implemented when we know issues like this is going happen on every new game that comes out.

  • Vihu123
    8 posts

    the game keeps crashing after the ubisoft logo displays at launch
    I have tried verfiying the files, cleaning the system, overclocking to meet the requirements but it does not work
    ubisoft support has been useless so here I am
    need a solution

  • Tirik22x
    1 posts

    After I select "New Game" and select my preferred game options, it crashes. Every single time.

    Huge bummer...

  • jmt20000
    3 posts

    Hello,

    Having some problems shortly after starting the game post the introduction in the area where you take control of the character and need to find your crew. The game has frozen 3 or 4 times and I've had to do a force close using the task manager. Running at 4k Ultra settings for the most part (shadows set to very high) at 90 percent scaling and FPS set to stay above 60 FPS. System is an i9-9900k with a 2080 ti.

    Will investigate more when able. Great looking game so far!

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