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  • 55 Likes/1982 Replies/139814 Views
    Ubi-Swaggins
    Community Manager 434 posts

    Thanks for reaching out guys.

    As it seems that you are all using Uplay+, I would suggest giving the steps in this FAQ a try.

    Can you run through them and tell me how you get on with them?

    Official Response
  • murderdude1
    1 posts

    @nicksheperd im having the same issue, i also have ubisoft+. i thinks its because their servers cant handle the load of people trying to play.

  • Extra1ite
    7 posts

    Тратишь деньги на игру и второй день подряд тратишь время чтобы искать как исправить проблему
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  • NetQvist
    37 posts

    Played on release day about 8-9 hours in Norway without a single crash however I needed a restart every 2 hours due to stuttering getting worse which is a separate issue.
    Did about 30-60 minutes in England the same day and then ended my session.

    Next day I tried to continue and I did note a small patch in the client popping up at some point. Now however my game crashes every 5-30 minutes with standard factory clocks, this GPU has not crashed in any game before so that's interesting. I've tried old drivers, new drivers, DDU uninstall..... nothing helps.
    I tried to stress test the card at even higher clocks, no issues. It takes it like a champ, put on other games like HZD, Doom Eternal and so on. No issues.

    • Running AC Valhalla for over a hour with Furmark stressing in the background actually stopped the crashes. Tested the same with a smaller workload and then it crashed.
    • Lowering the clocks by over 100 on core and memory seem to help but it can still randomly go BOOM.


    I'll have to try and do some running around in Norway again I guess with factory clocks at some point to see if it's some specific to England... it has def been worse during battles/raids though.

  • ubiMbrown
    2 posts

    The game freezes maybe 9/10 times while attempting to boot and navigate the menus before you get into the game itself. There is no way to unfreeze, just to try again.

    If you make it into the game then a crash often occurs while navigating through the skill tree

    Anyone else having these issues, or have any solutions to this?

  • kirbc
    14 posts

    @ubi-swaggins i tested my internet connection yesterday playing overwatch online for a couple of hours. i did not experience any disconnect. only problem was the slight lag because of the server i used, which was an american server, i currently live in the uk. i was searching for a solution everywhere and found that watch dogs legion is also experiencing a similar issue as well. i have checked the log from ubisoft launcher and found this

    [ 3036] 2020-11-11 09:47:55   [10812]   INFO    GameStartPipe.cpp (81)              Accepted connection.       
    [ 3036] 2020-11-11 09:47:55   [10812]   INFO    GameStartPipe.cpp (82)              Starting game session.      
    [ 3036] 2020-11-11 09:48:10   [10812]   INFO    CloudSaveSyncGameStart.cpp (276)         There's a conflict between local and cloud save.
    [ 3036] 2020-11-11 09:48:35   [10812]   INFO    ApiProcessConnection.cpp (121)          Game with process id 12440 connected.
    [ 3036] 2020-11-11 09:48:35   [10812]   INFO    ApiProcessConnection.cpp (132)          Game with process id 12440 has been started with product id 13504 (branch: 'default').
    [ 3036] 2020-11-11 09:48:36   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:48:36   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:48:36   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:48:36   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:48:46   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:48:46   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 09:49:21   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:49:21   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.

    then at the end of the launcher log

    [ 3036] 2020-11-11 09:58:13   [10812]   ERROR   ChannelListener.cpp (82)             Lost connection to channel. Error: 9.
    [ 3036] 2020-11-11 09:58:25   [10812]   ERROR   OwnershipGetToken.cpp (104)           Failed to get ownership token. Demux error: 11.
    [ 3036] 2020-11-11 09:58:25   [10812]   ERROR   DenuvoGetGameTimeTicket.cpp (111)        Could not get ownership token or ownership token is empty.
    [ 3036] 2020-11-11 09:58:26   [10812]   INFO    ApiProcessConnection.cpp (289)          Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 09:58:26   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 09:58:26   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 09:58:26   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 09:58:26   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 10:04:11   [10812]   ERROR   ChannelListener.cpp (82)             Lost connection to channel. Error: 9.
    [ 3036] 2020-11-11 10:05:44   [10812]   ERROR   StoreProductsGet.cpp (76)            Get store products timed out.  

  • mulotpeper
    1 posts

    @ubimbrown you're not alone 😞
    i tryed to clean install drivers and directx, re install AC and uplay, add .exe in windows defender exeptions.
    none of those solutions works. game still freeze after 1 min of play threre is no crash most of the time just game stoping

  • Peystaz
    8 posts

    @kartaxiinha tried it and unfortunately doesn't work.

    Actually, I'm sometimes able to play an hour or more without any issue and some others times, game is craching every 5 min...

    So confusing, and I don't know what new I can try after testing a lot of differents things

  • Jartap
    4 posts

    hello, game suddenly starts freezing every once in a while and i have tried many different graphic settings but no affect. i could send you details about dxlog and msinfo but seems to me i can't send it here

  • Ubi-Baron
    Ubisoft Support Staff 794 posts

    @Extra1ite

    Unfortunately we're only able to assist in English through these forums at the moment.
     
    If you can provide a translation of this message we can take a look into that for you, or alternatively you may receive assistance from another player or speak with our language specific support through the site here.

    Thank you

    Official Response
  • Basic-Pita
    6 posts

    Same here!


  • kynahret
    1 posts

    Same, game is completely frozen. I have to alt+tab, kill the process and relaunch the game to continue playing. I had 5/6 freezes today

  • hukoper7
    1 posts

    Hi,
    I've been trying to play the game proprely but it keeps crashing. It just closes randomly after 10/30 min, I have the ubisoft "synching save" message and then cant start the game again, i must close and reopen ubisoft connect...

    I'm playing with Ubisoft+

    Pc specs :
    R5 3600 - RTX2070 - 16gb ram

    What I've tried already :

    • Re-installing /updating GPU drivers
    • Re-installing the game/ubisoft connect


    Any ideas to help ? 🙂
    Thank's

  • Luenz17
    1 posts

    @murderdude1 Yes but why it would have something with internet connection ? I mean the game can be played offline right ?

    My girlfriend just had her first crash randomly, game closed with no error.

  • Oatsoda1981
    6 posts

    AC: Valhalla every 10 mins while playing. No warning, no issues, just closes window gone. Everything is updated on my pc, I have followed the guides I've seen online. Running as administrator and so on. Still every 10 mins the game just dies. Kinda frustrating to be honest.

  • Mrdefectiv
    2 posts

    @oatsoda1981 I have the same issue, Following for fix. I decided to get of ubisoft + and now i'm scared that was a bad idea and i'll have to fully purchase. It doesn't crash but it freezes exactly 10 minutes in. I can't get anywhere. 2060 rtx. ryzen 3200. 16gb ram. No other game has every crashed on this build.

  • Oatsoda1981
    6 posts

    @mrdefectiv from everyone I've talked to, it's not a plus problem directly. Guys on steam and that bought the game outright are having the same issues. A couple guys had their Xboxes shut down and dump every file on the xbox, for every game. Seems ubisoft servers can't stay connected so far from what I've read.

  • kirbc
    14 posts

    @oatsoda1981 same issue here. From what I saw in the Ubisoft launcher log. It seems like denuvo is causing the game to close. When you start the game it connects to a server and after a while it gets disconnected. Then after failing to reconnect denuvo closes the game. Don’t know why Ubisoft requires an internet connection all the time. Even gamepass allows you to play games offline without requiring you to connect to the internet 😩

  • Jartap
    4 posts

    any help? any help at all?

  • Nathanieljvk
    1 posts

    Im getting the same problem with the PC version of the game and i cant seem to find a pattern to its behaviour.

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