Locked SOLVED [DISCONTINUED] [PC] I am experiencing frequent crashes / freezes in-game | POST HERE55 Likes/1982 Replies/138132 ViewsOriginal poster NickSheperd 4 posts
I had the exact same problem with Watch Dogs Legion, both games I'm playing through Ubisoft+. Yes I meet the requirements, yes I've verified files, yes my drivers are up to date. I'm seriously starting to think that Ubisoft+ is the cause.
Ubisoft Support Staff Ubi-Borealis 5779 posts
I apologise for the delayed response. Thank you for continuing to share your reports and experiences with crashing / freezing whilst playing Assassin's Creed Valhalla with us within this thread.
I would like to reach out to you with an update. There can be many potential causes behind technical issues encountered whilst playing Assassin's Creed Valhalla. As everyone has their own unique system, it can be tricky for us to provide you with tailored troubleshooting steps within the forum. To help us to provide you with better technical support, we have decided to open up a new Megathread. This new Megathread is designed to provide players with basic troubleshooting steps and with more information about ongoing investigations. It will also help the Player Support team to collect additional information about the technical trouble you are personally experiencing, and to open up support tickets for those who require further support. Additionally, this new thread will help us to better track reports and spot any potential trends.
Before you share your report within this new Megathread, please note that we have several ongoing investigations for crashes / freezes already. We recommend you check these out first. These threads will have specific troubleshooting steps and workarounds shared within them, and are the best place to find more information and updates about these individual investigations.
As we have created a new Megathread to help us better support technical issues, we will now be locking and archiving this thread.
@S7igma957, @SoulReavrr, @ShomeAssassin, @VigilantGhost, @tonac13eu, @veronica5585, @VaIius, @DarkTrinity, @mitrano2, @se7ensynns @Staus4, @Ssjaditya, @sabirobabaev, @satrincha, @CXPtwo, @r4dziu93, @taskfurz, @longjohn119, @endevoro - If you have not already, we would recommend that you try these basic PC troubleshooting steps. These steps help to tackle a number of common causes behind technical issues in-game, such as crashes and freezing.
If the issue continues to persist after trying these troubleshooting steps, please can you provide a report within our new dedicated Megathread. We have asked some specific questions we would like you to answer, as this will help us to open up support tickets for you.
@LongLiveRNG - Just to confirm, are you still experiencing crashes even after editing the registry? If so, I'd recommend trying these basic PC troubleshooting steps if you haven't already. If you have already tried these steps, please can you check out the linked Megathread and provide us with the requested information? We can then open a support ticket for you and take a closer look at what could potentially be causing these crashes to occur.
@thwm38 - I'm sorry to hear that you're encountering crashes whilst playing on GeForce Now. We have another dedicated Megathread for this issue which I recommend you check out when you're next able to.
Remsy101 4 posts
Game keeps crashing ?cause uplay keeps getting disconnected. This only happens with this specific game ive never had this issue before with uplay.
Edit: It also crashes when applying new graphics settings
nielsoonk 13 posts
This is most likely due lots of people trying to access/connect to the Ubisoft servers. Please be patient as I am sure you will be able to download the game and/or play as soon as the traffic gets less.
Make sure your internet is not the cause of this.
FinkJeremia 3 posts
5 minute max of playing before the game juste close [censored] ?? had more then 30 crash at moment
FinkJeremia 3 posts
Same here buddi i'm on pc 2080ti i9 9900k playing 4k game keep crashing every 5 minute impossible to play
captainall 3 posts
My game starts normall when i click it, it takes long but it starts. But when it comes to the warning before playing screen it just stay and sticks there and i cant do anything about it. help me pls, i wanted to play this game so badly, i was waiting months and now this, it takes my feeling for the game go away...
crum1515 1 posts
Playing on PC, bought and launched from ubisoft connect, i9-9900K, RTX3090, 64GB RAM.
Game crashes to desktop no matter what I do. I tried launching as administrator, I tried shutting everything in the background down, I tried turning off every overlay, I tried running at stock speeds for everything, I tried running on lowest settings, and the result is always the same: after 1-5 minutes the game closes out to desktop, no error, no crash report, nothing.
All drivers up to date, clean install of windows, verifying files gives no prompts of issue.
reynaldomhu 1 posts
Need help with randomly crash on my system. Please update the game for fix it
Ryzen 5 3400g
Playing on SSD
Windows 10 Latest updated
pdietrich89 1 posts
I've got an issue where after starting the game, I can't even get to the main menu. I'll get to the screen to initially change brightness settings, then the game window minimizes. Still have the game icon on my task bar, my cursor is still the in-game cursor. Also, after it does this, my system no longer recognizes my audio drivers until I restart my comp. I'm running a Ryzen 7 3700X with a Radeon RX 5700XT with 16GB RAM so I know its not a hardware issue. Anyone have something similar happen/have a fix for this?
Pleasure_Unit 2 posts
This game has already crashed two times and the fps only caps at 90 fps or sum. And the animation is beyond subpar. This is half completed fix it. It is OK to push back releases to fix this dog [censored] game. good lord.
I have a GTX 2070 super, a ryzen 7 3700X and 16GB 3600 speed ram. HURB
Berior1983 1 posts
same issue here, I managed to get past the initial settings but it always crashes the same way in main menu. I'm also runnig this on a Radeon RX 5700XT with Driver Version 20.11.1
A fix for this issue would be much appreciated...
kalpdal86 8 posts
So after a few minutes of playing the game randomly crashes to desktop without any error message. Its really annoying as WD Legion and AC Odyssey does the exact same thing. Of course the issue had to be in AC Valhalla aswell.I suggest you patch the game and solve these stability issues.
kirbc 14 posts
it happens randomly for me. when it does crash it usually displays that i have been disconnected from the ubi connect.
please let us have an offline mode, game pass allows you to play offline so i dont see any reason why this shouldnt be implemented when we know issues like this is going happen on every new game that comes out.
Vihu123 8 posts
the game keeps crashing after the ubisoft logo displays at launch
I have tried verfiying the files, cleaning the system, overclocking to meet the requirements but it does not work
ubisoft support has been useless so here I am
need a solution
Tirik22x 1 posts
After I select "New Game" and select my preferred game options, it crashes. Every single time.
jmt20000 3 posts
Having some problems shortly after starting the game post the introduction in the area where you take control of the character and need to find your crew. The game has frozen 3 or 4 times and I've had to do a force close using the task manager. Running at 4k Ultra settings for the most part (shadows set to very high) at 90 percent scaling and FPS set to stay above 60 FPS. System is an i9-9900k with a 2080 ti.
Will investigate more when able. Great looking game so far!