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  • kirbc
    14 posts

    For those who has a crash issue with a disconnected server message that pops up. You might wanna try to fix the issue with Ubisoft launcher, instead of the game. There is nothing we can do with denuvo, why do we have to be always online to play it? I don’t know. Anyway, try opening the launcher for a few minutes, don’t do anything else, and if you see a yellow text below saying that it’s trying to reconnect to a server. Then Ubisoft’s launcher is the problem, not the game. You would be fine if you bought the game, as you can play it offline. But because you and I are cheap bastards, we have the Ubisoft+ version of Valhalla, which has a more aggressive denuvo. But don’t worry there are several tutorials to fix this issue on YouTube. In fact, hundreds of thousands has this same issue. Many people has solved it. but I’m unfortunately the unlucky. Why Ubisoft is the only launcher that has this issue? I don’t frigging know. Why does Ubisoft not fix an issue knowing that there are hundreds of thousands known to have this issue? I guess they don’t care. So I’ll continue my search tomorrow and hope I fix it.

  • allijaytor
    12 posts

    been enjoying the game for days now and all of a sudden the game wont let me play, sent tons of crash report, seconds to minutes the game crashes, my drivers are all updated ...everything, verified files reinstall etc etc but nothings working, i guess ill stop playing and wait for a patch to fix things up 😞 😞 😞 😞 😞

  • m.alhayek
    2 posts

    hey i play a 2 hours and its all fine
    then today just start the game and every 16 min its crush and go to desktop and can't play until i close the uplay and relaunch the game
    i try everything i can all driver reinstall and win last update 
    also i reinstall uplay 
    and same 
    what i should to do ??

  • m.alhayek
    2 posts

    @nicksheperd ya same here in yesterday i just play almost 3 hours all fine i have some FPS drop but its ok
    today start the game and after 20 min its crash i try everything i reed on net but nothing work with me
    it's really shame 

  • TheBalance1016
    2 posts

    Same problem, tech support was no help, Ubi+ can't be refunded.

  • TheBalance1016
    2 posts

    Same problem, tech support couldn't help and Ubi+ isn't refundable. Pretty cool stuff. I hope we figure out why soon!

  • Bondokb
    1 posts

    @lamptldr Seems to be an issue with a lot of people. Ive seen a couples posts about this pop up. I too am having the same issues. My game worked flawlessly for 6 hrs last two days and now it crashes every 15min or less. I too have reinstalled and done everything with no luck. Supposedly the fix is to go offline in the Ubisoft launcher and then open the game. I tried it and it crashed even faster so who knows.

  • axesdenyed
    2 posts

    @lamptldr wow was looking around its nice to see its not just me, i just ran the game twice and got 19mins 30 seconds almost exactly.. so odd.

  • KcMx117
    1 posts

    Constant crashes every 30 minutes or so on Xbox Series X as well.

  • RedIndianRobin
    188 posts

    Anyone here still facing crashes, downgrade drivers to 442.59. Worked for me. No more crashes/freezes.

  • ZenLikeCalm
    1 posts

    I've played AC: Valhalla for a total of 2.5 hours so far. Each time the game ends in it freezing up to the point that I need to reboot my PC. Now the game isn't even booting up to the start screen. Any help?

  • axesdenyed
    2 posts

    @axesdenyed ok so i might have fixed my problem, i am on uplay+ but it was crashing every 19mins or so.. and apparently my pc clock was 10mins behind somehow, so i turned off auto time and back on and it fixed the time and no more crashing so far. Will update if it happens again.

  • sunejoergensen
    13 posts

    3 ways to get PC V1.02 running at all on my system 3090/3900x:
    1. Remove all background task
    2. Run program with realtime priority
    3. See Hardware Unboxed video

  • Ubi-Spud
    Ubisoft Support Staff 704 posts

    @palmerc309 Hey there, I'm sorry to hear this! If your PC is fully restarting, it may be an overheating issue with your CPU or GPU. Please test the game after a clean boot, and use the F1 menu in the game to keep an eye on temps.

    Official Response
  • Xaelur
    7 posts

    @allijaytor same here, my game also randomly freezes

  • Telperion21
    8 posts

    Same for me this game needs a patch

  • Ubi-Spud
    Ubisoft Support Staff 704 posts

    Hey there, I'm sorry that the game is freezing and I really appreciate all of the steps you have tried so far!

    At this point, it would be best to create a case and send us your dxdiag/msinfo files, so we can dive deeper into this for you. When you do so, we will be able to assist you further.

    As for the freeze when switching inputs, we're aware of that one and it's something we will fix on our side.

    Official Response
  • goot_official
    1 posts

    My game was running absolutely fine on launch and the days after but today for some reason, I launch the game, click continue, start moving for 5 seconds and then the game quits to desktop without an error message or ability to send a crash report. I have restarted the game, validated the files and reinstalled the entire game with the same issues.

    While my PC is quite low-spec, the fact it was working for a couple of days proves that isnt the issue.
    CPU: Intel Core i5 9th Gen
    GPU: GTX 1050
    RAM: 8GB DDR4
    STORAGE: 500GB SSD.

  • Ubi-Spud
    Ubisoft Support Staff 704 posts

    Hey there, thanks for getting in touch! I'm sorry that the game is crashing, especially after working previously! Could please try a clean boot, and then this FAQ if that fails?

    Official Response
  • Zherathos
    4 posts

    @kirbc Yesterday I bought the game cause my Uplay+ was running out and decided to cancel my subscription because I rarely play Ubisoft+ games (combined with the crashing issues for both AC and Watch Dogs Legion it made it easier to do so). I played all night without a single crash or hickup so I guess this confirms that it is most likely to have been caused because of it disconnecting me. Thanks for your reply btw, I haven't heard a single thing from Ubisoft, I can't expect them to respond instantly ofcourse but I tried sending mails and contacting customer support but I haven't received one response yet.

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