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  • Supraryoot
    5 posts

    Hi everyone,

    Since the launch of the game I have experienced crashing/freezing of the game, particularly when I was in looking in the map or looking at my skilltree and sometimes in the main menu. After trying alot of different things like the <a href="https://support.ubisoft.com/en-GB/faqs/000025947/ ">troubleshooting guide</a> I came across a post from someone that stated it might have to do with the game's synchronisation.

    So what worked for me is to delete Ubisoft Connect with all the local files as well and the game AC:Valhalla (make sure to <a href="https://support.ubisoft.com/en-GB/faqs/000025801/">back-up</a> your savegames first!). Then I reinstalled Ubisoft Connect again and now the important part: Before downloading and installing AC:Valhalla again, make sure cloud synchronisation in Ubisoft Connect is turned off and stays off!

    When I enter the map or my skilltree in-game after I done the above steps, I get this error message instead of crashing/freezing:
    undefined

    I have never got error messages before, it just crashed/froze. Just press 'Ok' and for me at least, I can still play the game without crashing/freezing.

    Hopefully this can help you and Ubisoft to play the game without crashing and finding a solution to solve the error.

    Kind regards,

    Supra


  • BendelaBoombr
    42 posts


    for me it didn't solve =C

  • Supraryoot
    5 posts

    @supraryoot

    Can't edit my original post, so here are the links how they should be:

    Trouble-shooting

    Savegame-back-ups

  • Riki_Martini
    9 posts

    I've been playing on PC and every time I upgrade my villiage (after the initial blacksmith) I get stuck in a blackscreen. There's no loading logo and I can hear sound, as if I'm able to react, but each time I have to reload the most recent save. I think it's similar to the bug I had with Kjotve's fight where the cutscene doesn't load in enough time. The blackscreen gives me the option to use the menu and load the most recent save, which resolves the gameplay issues, even though I might miss out on a cutscene.

    On top of that, I'm very regularly getting game freezes in the middle of normal play. I can't attribute this to any particular game event, but now that I'm in England, I have to quit playing the game because the screen is freezing for a very long time and the Esc menu doesn't work. No input available. Nothing to do but Ctrl+Alt+Esc, crash, and reload.

  • FrostiK-rus
    5 posts

    @rcmedia69 This might be the issue... sometimes system drives are not very good to install the game on. Could you, perhaps, try another drive (if you have one)?

  • FrostiK-rus
    5 posts
    This post is deleted!
  • Ryk0s
    2 posts

    @ryk0s Seems like I had MSI afterburner settings going without knowing it, turned them off and good to go for over an hour. So my own fault, now I can get back to enjoying this amazing game.

  • CriTCalH
    4 posts

    If you´re using overclocking SW like MSI Afterburner, try to return your GPU clock to factory values and then disable/uninstall Afterburner (even with Riva Tuner overlay). This could help, it helped me obviously, now I am playing more than 2 hours with no crash.

  • stevetijpels2.0
    1 posts

    my pc is good enough to run the game but its still not running smooth.
    when the game starts the screens freezes

  • ziggystardust10
    4 posts

    @a-ovidiu
    Ce faci? ^^, first if the audio freezes for you, It might be because you play with hybrid stuff on, as in : mouse/keyboard and controller, when you move the mouse it freezes and audio stops, if not, some people said their issues were fixed by tweaking the virtual memory ( or at leasthow it's dealt by windows 10), here is the link


    p.s. : la mine nimic n-a mers, deci numai stiu ce sa fac cu jocul asta -_-

  • RastafUrius
    2 posts

    MAYBE I GOT I "SOLUTION"

    im having the same problem, play games like the witcher in ultra, 60 fps stable and resolution 1080p. And this valhall even in lower its freezing. So..
    I tried this:
    enter in the options if the game
    make sure ur playing in fullscreen,
    put ur fps limit in 60 ( ive benn playing in no limit when the freezes)
    put ur resolution on 1600x900 ( yeah i now, its a mess but dont looks so bad and the game don't freezes!)

    Then i put all in normal, everythings perfect, no freezes in raids, no freezes with the drakar, even the menus are smoother.
    Later ill try upgrade the graphics on high slooooowly i want to make sure this still going smooth.

    i hope this help for u and sorry my bad english!!!!!!

  • krvolocan
    2 posts

    Don't have Nvidia, got 5700XT, same thing, play a little then crash to desktop and you can hear the sound in the background.
    I'll try a few solutions and if I find something that helps, I'll le you know.

    Can't believe I paid 15 EUR-os to get frustrated on a weekend.

  • Jailan345
    2 posts

    My game is still freezing every 15 minutes. I've tried clean installs, updated drivers, tried old drivers. Has Ubisoft commented on this issue at all??

  • LaVoy_Finicu_m
    2 posts

    Can only get about 5 to 8 minutes of gameplay, then it just closes the game. Any fixes work for anyone? This has happened every time I try to play the game

  • BurakYabgu
    2 posts

    Same thing for me but it started after 50 hours of gameplay now it freezes 5-15 min

  • BendelaBoombr
    42 posts

    some here =X

  • HECTIC_I3EASTZz
    4 posts

    I am still unable to play the game. I have tired all of the trouble shooting solutions but nothing has helped me out. Upon launching Valhalla the game starts up in which I am greeted with the audio of crackling fire as the warning screen about health issues pops up. This is where the game freezes and does not progress any further. I am kind of worried about this because I spent a fair bit of money on the game like everyone else but yet I have nothing to show. I have heard other people are having similar issues. I updated my drivers and my PC is capable of running Valhalla. Also, I made a support case 4 days ago but of course if this is a known problem I can imagine the support team are busy. I just need a bit of clarification if this is actually a known issue because if not it should be.

    Case number: 13227632 Platform: PC

    My specs:

    Intel Core i7 10700K 8 Core
    DUAL RTX 2070 SUPER EVO Advanced 8GB
    16GB Corsair Vengeance RAM

  • a.ovidiu
    6 posts

    @ziggystardust10
    Salut!

    Am incercat si ce zice asta in clipul postat de tine, problema ramane si dupa.
    Deci, la mine se blocheaza cam din 5 in 5 minute (cateodata 10),tine cam 10-15 secunde si apoi isi revine si merge normal, fara probleme. Se blocheaza in timp ce joc, in cutscenes, chiar si in meniu, harta cateodata.
    Referitor la ce spui tu "you play with hybrid stuff on", eu joc pe laptop, deci am doar un mouse conectat, nimic altceva.

    Sper ca se rezolva cat mai curand. Abia am asteptat sa apara jocul, imi place foarte mult, dar nu ma pot bucura la maxim de el tocmai din cauza blocarilor care sunt destul de frecvente si enervante.

  • a.ovidiu
    6 posts

    @rastafurius
    Dude, it's working. I did exactly what you said and I've been playing for like an hour and no freeze đź‘Ť
    One thing I didn't try, but I will, to set back the graphics settings to ultra. Will it work or I need to keep the 1600x900?
    Thanks!

  • Wolven_77
    2 posts

    @shotclick Yes, I'm getting a lot of freezing during cutscenes, making it very hard to progress whatsoever. The first scene as a child, I was freezing consistently after talking to rosta the mother, did a graphics driver update and managed to get past that. Now I'm on the mission "rude awakening" and can't pass the cutscene at the start of the mission, with random freezing occurring whenever during the scene. Very frustrating to play and get past some points atm.

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