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  • BonzoSPB
    17 posts

    This was happening to me. The issue was caused by the game being installed on a Storage Space so I was advised to reinstall on a normal volume.

    The game now progresses past the initial splash screen but I now have a game where the longest I've been able to play without a crash is ~15 minutes.

    I can safely say it's the most unreliable game I've ever experienced!

  • fantazyz78
    3 posts

    @nicksheperd

    Hello, This post is for all of you who have Crash to Desktop after around 20 minutes issue with Ubisoft Games (the ones usíng Denuvo DRM, more or less all the newer games from UBISOFT)

    There are many guides and help out there but as many have experianced they just dont work and are very popular on youtube reddit etc etc, they might work for some but for the majority, games just keeps crashing.

    I too had this issue with Assassins Creed, Watch dog: Legion etc etc and i found out some interesting and very easy fix:
    Your internal clock in Windows is not synced with time.windows.com (The live time sync feature used to set accurate time in windows).

    Yes, if your clock is not accurate the DRM used in games might actually think the game is being tampering with and the DRM does what it is meant to do, stop you from using the license. Mine was 8 minutes behind realtime and this was enough for the DRM to just autoclose my games.

    You can easy check if you have this issue by looking in the log file located in your PC, for me it is as below:
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs launcher_log.txt
    and if you scroll to the bottom in this file and you find something like this:
    [10188] 2020-10-31 21:47:35 [18108] ERROR DenuvoGetGameTimeTicket.cpp (157) Unknown game response.
    My belifes are that the DRM is monitoring time localy and time on server to determine if the client should proceed with game, and if it differs much, it just belive that there are some tampering and just auto close the game.

    To adjust the clock in windows: right cllick on clock at start bar -> adjust time and date -> and push the "Sync" button.

    Hope this helps you. Thanks and good luck!

  • doguhanpala
    4 posts

    @etny2k

    thank you, i doubt it is the cpu problem (i5 9600k) but i will try that.

  • Ubi-Swaggins
    Ubisoft Support Staff 340 posts

    @crum1515 I am sorry to hear that you were encountering crashes in-game. Have you been able to play the game since you encountered these issues?

    Official Response
  • M4tchitehew
    2 posts

    I also seem to have random crashes to desktop. I have a steady 50 FPS and it occurs random. I had 3 crashes yesterday.
    If I restart it works fine until it freezes/crashes (could send crash report)

    Tried the TS pointed out in the forums but everything is updated and repaired all the files

  • Ubi-Swaggins
    Ubisoft Support Staff 340 posts

    Sorry to hear that you are encountering crashes while playing.

    Is this still an issue for you, or have you been able to play with no further issues?

    Official Response
  • Ubi-Swaggins
    Ubisoft Support Staff 340 posts

    Hey folks,

    I am sorry to hear that you have had issues getting the game running.

    Are you both still having problems launching the game?

    Official Response
  • Vicyboy1968
    1 posts

    I have played over 35 hours and im not joking when i say the game has crashed about a thousand times, i keep sending crash reports but nothing, please fix the game for pc.
    Sometimes it crashes every few seconds , its abysmal at best and totally ruining my experience , i paid £92 for a game that is broken

  • lokardarkblade
    7 posts

    @ubi-swaggins my wife has simular problem..she gets stuck at the warning screen (readmore people have same prob as her in pc) but i dont see that issue in the list of known issues. Is there a fix for it? Thx

  • Furmano81
    11 posts

    the same here

  • Furmano81
    11 posts

    I've played for more than 14 hours and still the same crash.
    1 of 10 attempt to run the game is succesfull.

  • krvpt.
    63 posts

    @furmano81 still cant even launch the game thanks ubisoft for having me pay $60 and i cant even play. typical.

  • MassSlayer18
    3 posts

    @ubi-spud

    The game constantly freezes at random. When it freezes I have to use Task Manager to quit the game. In what has to be a first for any game I have ever played and I have been playing games since the 1980's, it froze while it was SAVING!

    Thanks Ubisoft for publishing the bare minimum specs.which mean Squat all! I mean you even went so far as to claim you support Ryzen processors which again, means squat!

    my specs:
    AMD Ryzen 7 3800X
    64 RAM
    AMD Radeon RX5700

    I am no where near the only person having freezing issues, fix your broken Game!!!

  • avernjuras
    7 posts

    I am sad that after about 1 day i must say game is broken. I dont know what you do but rhis day i issued so many crashes so its horrible. And quests are bugged too. I cant properly finish quest for reda (i know that he must say some story but he didnt say nothing!!!) and now in lunden i can continue in first quest arc cos its not showing properly examined clues... 😞

  • MassSlayer18
    3 posts

    The game constantly freezes at random intervals. When it freezes I have to use Task Manager to quit the game. In what has to be a first for any game I have ever played, and I have been playing games since the 1980's, it froze while it was SAVING!

    Thanks Ubisoft for publishing the bare minimum specs, which are effectively useless and mean Squat all! I mean you even went so far as to claim to support Ryzen processors which again, means squat!

    my PC specs:
    AMD Ryzen 7 3800X
    64 RAM
    AMD Radeon RX5700

    I am no where near the only person having constant freezing issues, (I stopped counting and playing after it crashed 10 or more times)

    Dear Ubisoft, fix your broken game!!!

  • maoilios
    1 posts

    @massslayer18 Same issue here, the game will just freezes at Radom and can only get it to close by using Task Manager, also having another issue were my FPS will tank to 12FPS and the at random and the only way to gert it back is to restart the game. the game is buggy as hell

  • Hergelee01
    1 posts

    AC Valhalla crashes every 15-30 minutes.

    same issue
    ive sent my dxdiag and msinfo nobody answered

  • UbiKoality
    Community Manager 440 posts

    @captainall Hi there! I'm extremely sorry about the delayed reply. I also apologize for any inconvenience or frustration that may have been caused by Assassin's Creed Valhalla failing to launch. If this issue is persisting at this time, have you tried completing all the steps in our technical troubleshooting guide? That guide contains some quick, simple steps that often help when a game will not launch or run as it normally should!

    Official Response
  • MassSlayer18
    3 posts

    Just read this on PC Gamer, "Assassin's Creed Valhalla is Ubisoft's biggest PC game launch ever" it should read "Assassin's Creed Valhalla is Ubisoft's buggiest PC game launch ever"

    And GameSpot said, "Assassin's Creed Valhalla Is Series' "Biggest Game Launch In History" it should read, "Assassin's Creed Valhalla Is Series' Biggest CRASHING Launch In History"



  • jmav007
    1 posts

    same issue here, and i have very similar specs (ryzen3600/5700xt). I was wondering if maybe this had to do with the AMD drivers or some of the features? Obviously the game at this point but in other threads where i read about these more random crashes that require task manager, i'm seeing a lot of 5700xt cards.

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