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  • Ubi-Spud
    Ubisoft Support Staff 700 posts

    Hey there! I'm sorry that the game is crashing at this point. Would you be able to run through this FAQ, and let us know if the issue persists?

    Official Response
  • BonzoSPB
    17 posts

    First crash experienced after downgrading to 1920 x 1080. I think I'll wait for a Nvidia driver upgrade before wasting any more time. This appears to be the issue according to various forums.

  • elfyhungy
    1 posts

    I have been trying to troubleshoot AC Valhalla for a week or so now. I have intermittent crashes with no error message (the longest I've been able to play without a crash is maybe 15 minutes, but sometimes it crashes immediately after loading into the game). During game play there is no lag, stuttering, or evidence of performance issues. The game now has reached an impasse at the entry to the fjord to Fornburg (I'm guessing the tail end of the Honor Bound mission). The closest I can get to Fornburg is a few boat lengths, but generally the game crashes within a minute of beginning to move. I tried a test where I loaded into the game and didn't move at all, and nothing happened for a good 10 minutes. As soon as I hit the 'w' key, the game crashed with no error. My hardware is running at comfortable mid-levels and temperatures. I have tried syncing my system clock, but that hasn't made a difference. Windows is up to date, my nvidia drivers are up to date, and the game is up to date. Do you have any suggestions for what to try next? I have my DXDiag ready to go, but I don't have the privileges to attach it to this post.

    Thank you!

  • avernjuras
    7 posts

    so another thing is that are missing wealth spots.. i have 2 of them at least when map and marker show a wealth in world but its not physsicaly there. another is stuck in some thing if camera is in some bad angle,...

  • Dusty13B
    2 posts

    Every 10 minutes or so the game just closes. Yesterday I was getting a failed to cloud sync error but I turned off cloud sync and now it just closes without an error. Running 32gb ram, 3080/i9 10900k so my PC is more than capable of running the game. Can't seem to find a fix for this.

  • R0BEAGLE
    1 posts

    Crash during the Asgardian Questline in which you help "The Builder" Defend the Portal for the First time (after the Well Quest where you get the water for it.)
    I cannot remember the name of the Quest itself but for some reason, it crashes randomly ONLY during that quest I've of course tried verifying the integrity of the game files via the Ubisoft Launcher (sadly has not worked.) I believe its a bug of some kind.

    my PC Specifications are :
    i5 9th Gen
    RTX 2060s 8Vram
    32GB Of DDR4 3200mhz Ram
    all of which are running optimally so I can say for certain it's not my hardware

  • M4tchitehew
    2 posts

    Played about 4 hours today after the game did an update and everything seems to be fine now

  • krvolocan
    2 posts

    @camokillo

    The crashes now are less frequent after they updated Ubisoft Connect, but they still happen.
    This is probably connected to network connection and Ubisoft Connect service, or the servers are
    full and the connection keeps dropping.

    Its no coincidence that during the weekend it was impossible to play more then 2 mins, and now during
    normal work days I don't have so many crashes.

    As for the timezone issue, did that over the weekend, didn't help.

  • Ubi-Spud
    Ubisoft Support Staff 700 posts

    Hey there, I'm sorry that the game is crashing during this quest! Please try verifying your game files, and reloading an earlier save and let us know if the issue persists.

    Official Response
  • Ubi-Swaggins
    Ubisoft Support Staff 359 posts

    @freestepper Sorry to hear that you are encountering these freezing issues.

    Are you experiencing these during any specific tasks or when entering graphically demanding locations?

    Official Response
  • gel214th
    9 posts

    Are you using a Controller and the Mouse in Hybrid control mode? That mode is broken and switching between mouse and controller causes the game to freeze.

  • Freestepper
    81 posts

    I'm experiencing this only when traveling the world, as i said already.

  • WhoDrankMyRum
    1 posts

    I think I've done everything to get it fixed, still seems to crash without any reason. Thing is that game is just closing by itself without any notifications/dalays exactly the way when you press alt+f4. Already verified files/reinstaled game, tried to play in windowed mode, gave all permissions etc.
    I get it that my 4yo pc isnt the best one atm, but I can run game at 55-60fps at minimum settings. I even tried overlocking gpu to boost it up. All temperatures are fine, CPU usage is normal, same with gpu, any1 got any more ideas what I can do there?
    Gtx 1050 ti
    i5 4690K
    12gb ram
    The last thing that comes to my mind is that it's my HDD harddrive.

  • Ubi-Litten
    Ubisoft Support Staff 79 posts

    Sorry to hear that, were you able to work through the troubleshooting provided above.? If you have worked through these steps and are still unable to resolve your issue, please contact us with your system reports as advised towards the bottom of that FAQ.

    Official Response
  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    @WhoDrankMyRum Thank you for reporting this to us, we're sorry to hear you've been seeing this crashing issue.

    To help us take a look into that with your system files, we'd advise creating a DxDiag & MSINFO via the steps in the guide here.

    Then head to one of the Support Channels here to make a Support Case to upload these details to:

    Official Response
  • Ubi-Litten
    Ubisoft Support Staff 79 posts

    Hi there, sorry you are experiencing this issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

    Official Response
  • chilledcat
    4 posts

    Same issue. Only a it's every 2ish hours of gameplay. It's so frustrating especially when it sends me back after just completing a quest causing me to have to redo most of it.

  • N00l3ilici0us
    4 posts

    It's the XMP setting in your bios that is causing this if I had to guess. I have the very same issue turned the XMP profile off in bios and viola.no more crashing. Ubi needs to fix this I have reported. Please repot this if it it your problem.

  • N00l3ilici0us
    4 posts

    @hergelee01 It's the XMP setting in your bios that is causing this if I had to guess. I have the very same issue turned the XMP profile off in bios and viola.no more crashing. Ubi needs to fix this I have reported. Please repot this if it is your problem.

  • N00l3ilici0us
    4 posts

    @ubi-swaggins It's the XMP setting in your bios that is causing this if I had to guess. I have the very same issue turned the XMP profile off in bios and viola.no more crashing. Ubi needs to fix this I have reported. how about pushing this up the chain of command?

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