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  • Asryan2a
    55 posts



    I managed ot played hours withotu crash yesterday and right now 2 crashes in 30m.. it's driving me crazy

  • Red-Harmonic
    4 posts

    I found the solution to my issue. Here below is what I did to fix it :

    1- Backup all my saved game files.
    2- Delete all cache files
    3- Uninstall and re-install the game
    4- Install VC_redist.x64.exe from this link : https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

    I think step 4 is enough, but I did step 1 to 3 before I found the VC_redist solution on another forum.
    Now everything is working fine 🙂
    Hope that helps players with same issue.



  • samsonGG
    6 posts

    I've crashed a lot during this game, so many times I've lost count, but it hasn't happened in a while. Took a few days off after getting aggravated by some visual bugs, now whenever I get near Bercthun in Hamtunscire I CTD constantly. Tried 5 times so far, I don't know if the problem is something related with Bercthun or if that's a coincidence but I cannot kill this Zealot. Please fix this, I already barely care about the Order stuff, the fact I can't even complete it feels like the final slap to the face.

  • rinks3611
    10 posts

    @ubi-swaggins You guys love asking for the DXDiag and MSinfo but we end up waiting days if not well over a week or more for a response, fix, or just no answer at all. Between these forums, chat, email, social media, and the support site, you'd think there was only one person running support with how poor every contact method is answered.

  • Ubi-Baron
    Ubisoft Support Staff 788 posts

    @samsonGG Thank you for reporting this to us, we're sorry to hear that's been the case.

    Do you get an error message when the game crashes, if so what does the message state?

    The first thing we'd advise, if you haven't already is making sure you've been through the troubleshooting steps in the guide here. These steps can help with issues such as this, as well as general system health.

    Official Response
  • BonzoSPB
    17 posts

    OK, despite not wanting to I downgraded from the latest Nvidia driver (457.30) to the previous version (457.09) as some posts suggested that this fixed the crash issues.

    The downgrade resulted in a different type of crash where Valhalla disappeared completely and took me straight back to the desktop.

    The crash experienced with 457.30 takes the form of the screen freezing in-game with the sound continuing in the background. I have to kill the Valhalla process to stop the game and rerun.

    So, it looks like it may an issue with the game and not Nvidia.

  • Incabuloss
    12 posts

    Hi and welcome to that prestigous club, you're not the only one : https://discussions.ubisoft.com/topic/84982/1-04-game-crashes-after-loading-any-save

  • Incabuloss
    12 posts

    I should add that my saves are not labeled as "Corrupt" and still the game crashes everytime i try to load one of them :
    undefined

  • RedIndianRobin
    186 posts

    @bonzospb Downgrade all the way to 446.16. This will completely eliminate the freezes as well.

  • temtu
    5 posts

    @rinks3611
    As of this morning (30/11) the game has ben rolled back to 1.2.0 but, surprise surprise, all game saves are flagged as corrupted and the only option is to start a new game.
    75 hours down the drain then.
    I have no heart to start again...

  • OzoneHeals
    22 posts

    @incabuloss yep mine are the exact same. I think part of the issue might be doing a manual save over the cloud save, which is the same thing I did too. There's no way they couldn't fix this issue if they spent an hour looking into it. It's obvious something in the 1.04 update needs to be reverted or changed.

  • RazorChain
    4 posts

    Same here, after 1.04 the game freezes and crashes regularly. Had no issues before the patch with 80+ hours played.

  • Plan3tCrackr
    46 posts

    When is Freezing / Crashing of this game, occurring on ALL systems, going to be added to the Problems Mega Thread? It appears that Ubisoft does not see this as a game problem.

  • Shadywack
    40 posts

    @redindianrobin great for nVidia users, but AMD users are seeing crashes as well, and we're not sure what driver to rollback to.

    Some have tried going all the way back to a driver from last year and still getting crashes. This is definitely a game issue, and your driver version may just have some type of issue that inadvertently creates a workaround....while offering suboptimal performance as it's not a "gameready" driver for this game.

  • RedIndianRobin
    186 posts

    @shadywack Yes. Something's [censored] with the API I am guessing, since this is AC team's first DX12 title. While the old driver gives the same performance as game ready in my case, there are some odd lighting and texture flickering happening in some indoor areas. But I guess I can live with that for now as long as I can play for hours without a single crash.

  • samsonGG
    6 posts

    @ubi-baron

    No just straight to desktop.

    And your troubleshooting tips are terrible. Of course I've made sure my drivers are up to date. I've verified the files about 5 times since installing. I mean, let's just be honest, this game has been terrible since lauch in terms of performance. No problems with other games, just this one. But sure, maybe magically my drivers are out of date 🙄

  • MCT1
    3 posts

    @shadywack

    Not to mention that i would NEVER downgrade my Graphicsdriver for a single buggy game. Especialy not for an AC Title...

  • rinks3611
    10 posts

    @temtu omfg! Are you serious! Ubisoft needs to do better. 😠

  • rinks3611
    10 posts

    @razorchain apparently they're rolling back to 1.02 today but all that progress you've made if you have saved since the 1.04 update is about to be completely unusable and people are losing hours worth of progress, some up to over 100 hours with the game already, completely gone.

  • MCT1
    3 posts

    @ubiexcellent

    • I'm not on Ubisoft+. I baught and downloaded the Game in Ubisoft Connect and i'm on Win10 20H2 with latest updates

    Hardware: Ryzen 5 3600, RX 5700, 16 GB Ram, 1TB SSD.
    Latest Drivers and everything.

    • Game Crashs randomly before and after update 1.0.4


    • There is no specific ingame action i'm going when this happens. It crashs in random different ingame situations. Sometimes i'm just walking arround in the field. Sometimes in the middle of a fight. I've tried to determine if there is something noticable going on when this happens, i watched the framerate, i tried to find out if some input on the gamepad causes this, but there is nothing special. sometime it crashs on 60 fps. The lowest framerate i've ever hat was 30 fps.


    Every other Game runs fine and stable.

    Thx for your response, hope you are working on it and you can fix it. Keep us up to date. Some community work by Ubisoft can not hurt 🙂

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