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  • kirbc
    14 posts

    @ubi-swaggins i tested my internet connection yesterday playing overwatch online for a couple of hours. i did not experience any disconnect. only problem was the slight lag because of the server i used, which was an american server, i currently live in the uk. i was searching for a solution everywhere and found that watch dogs legion is also experiencing a similar issue as well. i have checked the log from ubisoft launcher and found this

    [ 3036] 2020-11-11 09:47:55   [10812]   INFO    GameStartPipe.cpp (81)              Accepted connection.       
    [ 3036] 2020-11-11 09:47:55   [10812]   INFO    GameStartPipe.cpp (82)              Starting game session.      
    [ 3036] 2020-11-11 09:48:10   [10812]   INFO    CloudSaveSyncGameStart.cpp (276)         There's a conflict between local and cloud save.
    [ 3036] 2020-11-11 09:48:35   [10812]   INFO    ApiProcessConnection.cpp (121)          Game with process id 12440 connected.
    [ 3036] 2020-11-11 09:48:35   [10812]   INFO    ApiProcessConnection.cpp (132)          Game with process id 12440 has been started with product id 13504 (branch: 'default').
    [ 3036] 2020-11-11 09:48:36   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:48:36   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:48:36   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:48:36   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:48:46   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:48:46   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 09:49:21   [10812]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 12440 connected (API version: 2.3.0).
    [ 3036] 2020-11-11 09:49:21   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.

    then at the end of the launcher log

    [ 3036] 2020-11-11 09:58:13   [10812]   ERROR   ChannelListener.cpp (82)             Lost connection to channel. Error: 9.
    [ 3036] 2020-11-11 09:58:25   [10812]   ERROR   OwnershipGetToken.cpp (104)           Failed to get ownership token. Demux error: 11.
    [ 3036] 2020-11-11 09:58:25   [10812]   ERROR   DenuvoGetGameTimeTicket.cpp (111)        Could not get ownership token or ownership token is empty.
    [ 3036] 2020-11-11 09:58:26   [10812]   INFO    ApiProcessConnection.cpp (289)          Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 09:58:26   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 09:58:26   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 09:58:26   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 09:58:26   [10812]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 12440 disconnected.
    [ 3036] 2020-11-11 10:04:11   [10812]   ERROR   ChannelListener.cpp (82)             Lost connection to channel. Error: 9.
    [ 3036] 2020-11-11 10:05:44   [10812]   ERROR   StoreProductsGet.cpp (76)            Get store products timed out.  

  • Jartap
    4 posts

    hello, game suddenly starts freezing every once in a while and i have tried many different graphic settings but no affect. i could send you details about dxlog and msinfo but seems to me i can't send it here

  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    @Extra1ite

    Unfortunately we're only able to assist in English through these forums at the moment.
     
    If you can provide a translation of this message we can take a look into that for you, or alternatively you may receive assistance from another player or speak with our language specific support through the site here.

    Thank you

    Official Response
  • Basic-Pita
    6 posts

    Same here!


  • kynahret
    1 posts

    Same, game is completely frozen. I have to alt+tab, kill the process and relaunch the game to continue playing. I had 5/6 freezes today

  • hukoper7
    1 posts

    Hi,
    I've been trying to play the game proprely but it keeps crashing. It just closes randomly after 10/30 min, I have the ubisoft "synching save" message and then cant start the game again, i must close and reopen ubisoft connect...

    I'm playing with Ubisoft+

    Pc specs :
    R5 3600 - RTX2070 - 16gb ram

    What I've tried already :

    • Re-installing /updating GPU drivers
    • Re-installing the game/ubisoft connect


    Any ideas to help ? 🙂
    Thank's

  • Luenz17
    1 posts

    @murderdude1 Yes but why it would have something with internet connection ? I mean the game can be played offline right ?

    My girlfriend just had her first crash randomly, game closed with no error.

  • Oatsoda1981
    6 posts

    AC: Valhalla every 10 mins while playing. No warning, no issues, just closes window gone. Everything is updated on my pc, I have followed the guides I've seen online. Running as administrator and so on. Still every 10 mins the game just dies. Kinda frustrating to be honest.

  • Mrdefectiv
    2 posts

    @oatsoda1981 I have the same issue, Following for fix. I decided to get of ubisoft + and now i'm scared that was a bad idea and i'll have to fully purchase. It doesn't crash but it freezes exactly 10 minutes in. I can't get anywhere. 2060 rtx. ryzen 3200. 16gb ram. No other game has every crashed on this build.

  • Oatsoda1981
    6 posts

    @mrdefectiv from everyone I've talked to, it's not a plus problem directly. Guys on steam and that bought the game outright are having the same issues. A couple guys had their Xboxes shut down and dump every file on the xbox, for every game. Seems ubisoft servers can't stay connected so far from what I've read.

  • kirbc
    14 posts

    @oatsoda1981 same issue here. From what I saw in the Ubisoft launcher log. It seems like denuvo is causing the game to close. When you start the game it connects to a server and after a while it gets disconnected. Then after failing to reconnect denuvo closes the game. Don’t know why Ubisoft requires an internet connection all the time. Even gamepass allows you to play games offline without requiring you to connect to the internet 😩

  • Jartap
    4 posts

    any help? any help at all?

  • Nathanieljvk
    1 posts

    Im getting the same problem with the PC version of the game and i cant seem to find a pattern to its behaviour.

  • Peystaz
    8 posts

    @nathanieljvk

    We hare a lot apparently, find a lot of tips everywhere in internet but nothing is working.

    Sometimes can play a hour without any issue, sometimes can't play more than 10 mins.

    Apparently, for most of people that I have seen complaining about crash, they have very high performance and good gaming PC (as me, X7 - 3700 and 2070 Super). With game running very perfectly but still crash randomly.

    My friends with [censored] old PC have no issue ...

  • KKhanz
    3 posts

    @jartap Same here, the game completely freezes every 5-10 minutes, I have to alt tab and end task with task manager. I feel like I freeze more often during cutscenes and in the inventory menu (it took me 4 different launches of the game to equip an item after fighting Rikiwulf). I just want to play the game but it will not let me.

  • Jartap
    4 posts

    i guess we all need to wait for a new graphic card driver update

  • kalpdal86
    8 posts

    @nicksheperd Same for me except i can only play for 5-15 minutes. Looked at the log for Ubisoft connect and it says my game disconnected from the server just before crash.

  • Psych0_Trauma
    51 posts

    It's because of the last patch. There was a 600 something patch earlier today or yesterday, and ever since then it's been freezing after so long. I smell a memory leak.

  • kalpdal86
    8 posts

    @hukoper7 Same problem here. Suspecting something in Ubisoft connect is the issue.

  • Aries_Warrior
    1 posts

    I can download and I can load it up, but when it gets close to starting it always crashes. I've tried making more space for the game, I've tried restarting my PC, but it never works.

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