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  • Ela_1s_Bae
    5 posts

    Hello,

    I have been playing Assassins creed Valhalla for about 9 hours, but until now it has been crashing after about 2-4 min of gameplay. And i have no idea why game just freez and it does nothing, i can still hear music in the background.

    Thanks for the help!

  • GeorgeMKane
    3 posts

    @ela_1s_bae Try setting the "Environment Textures" setting to medium, under graphics options.

    I'm not from Ubisoft, but this has fixed a number of issues for others already.

    (It has the picture of a leafy wall, with a few trees in the background).

    It could also depend on your specs. If you have a lower tier build, you may be looking at setting all graphics options to medium. Consult with the pc specs graph that Ubisoft provided earlier, and go from there.

  • Ela_1s_Bae
    5 posts

    @georgemkane

    Ill try that my specs are: 3080, 3700x, 16gb 3200mhz

  • kirbc
    14 posts

    @fantazyz78 i have the same error, i tried this method but it doesnt work for me 😖

  • kirbc
    14 posts

    [ 3324] 2020-11-10 20:11:52   [ 9364]   INFO    GameStartPipe.cpp (81)              Accepted connection.       
    [ 3324] 2020-11-10 20:11:52   [ 9364]   INFO    GameStartPipe.cpp (82)              Starting game session.      
    [ 3324] 2020-11-10 20:11:57   [ 9364]   INFO    ApiProcessConnection.cpp (121)          Game with process id 8936 connected.
    [ 3324] 2020-11-10 20:11:57   [ 9364]   INFO    ApiProcessConnection.cpp (132)          Game with process id 8936 has been started with product id 13504 (branch: 'default').

    [ 3324] 2020-11-10 20:12:09   [ 9364]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 8936 connected (API version: 2.3.0).
    [ 3324] 2020-11-10 20:12:09   [ 9364]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 8936 disconnected.
    [ 3324] 2020-11-10 20:12:41   [ 9364]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 8936 connected (API version: 2.3.0).

    [ 3324] 2020-11-10 20:13:15   [ 9364]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 8936 disconnected.
    [ 3324] 2020-11-10 20:13:18   [ 9364]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 8936 connected (API version: 2.3.0).
    [ 3324] 2020-11-10 20:13:18   [ 9364]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 8936 disconnected.
    [ 3324] 2020-11-10 20:14:57   [ 9364]   ERROR   ChannelListener.cpp (82)             Lost connection to channel. Error: 9.
    [ 3324] 2020-11-10 20:16:24   [ 9364]   ERROR   StoreProductsGet.cpp (76)            Get store products timed out.  
    [ 3324] 2020-11-10 20:18:01   [ 9364]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 8936 connected (API version: 2.3.0).
    [ 3324] 2020-11-10 20:18:01   [ 9364]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 8936 disconnected.
    [ 3324] 2020-11-10 20:20:18   [ 9364]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 8936 connected (API version: 2.3.0).
    [ 3324] 2020-11-10 20:20:18   [ 9364]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 8936 disconnected.
    [ 3324] 2020-11-10 20:20:25   [ 9364]   ERROR   ChannelListener.cpp (82)             Lost connection to channel. Error: 9.

    [ 3324] 2020-11-10 20:25:42   [ 9364]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 8936 disconnected.
    [ 3324] 2020-11-10 20:25:51   [ 9364]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 8936 connected (API version: 2.3.0).
    [ 3324] 2020-11-10 20:25:51   [ 9364]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 8936 disconnected.
    [ 3324] 2020-11-10 20:26:25   [ 9364]   ERROR   ChannelListener.cpp (82)             Lost connection to channel. Error: 9.
    [ 3324] 2020-11-10 20:26:39   [ 9364]   ERROR   OwnershipGetToken.cpp (104)           Failed to get ownership token. Demux error: 11.
    [ 3324] 2020-11-10 20:26:39   [ 9364]   ERROR   DenuvoGetGameTimeTicket.cpp (111)        Could not get ownership token or ownership token is empty.
    [ 3324] 2020-11-10 20:26:39   [ 9364]   INFO    ApiProcessConnection.cpp (289)          Game with process id 8936 disconnected.
    [ 3324] 2020-11-10 20:26:39   [ 9364]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 8936 disconnected.

  • G1nger-M1nge
    1 posts

    game keeps crashing mainly when i'm in a boat, travelling across water. tried multiple solutions. gonna have to wait for a patch most likely

  • Ela_1s_Bae
    5 posts

    @georgemkane
    Hello agian,

    It didn't work it made it crash even faster, so im at a loss here,

  • VIrumZz
    4 posts

    Mine last 10 minutes or so before freezing the screen. I can still hear the environment, ship, water etc in the background. Its a development problem and needs to be patched ASAP.

  • Ela_1s_Bae
    5 posts

    Got it to work somehow, looks like it was a location that was the problem.

  • lucioleal
    2 posts

    I cant play anymore game crashes everytime, the face expression is bugged, and i cant upgrade my skills, i need help. I already try slow donw graphics (not working in anyway).

  • Pwnan_Obrien
    1 posts

    I have the same issue. Constantly being told there is a connection problem. Literally every 2-5 minutes. Saying that I may continue playing games, and that things might looks a little odd in the client. Odd indeed. From there being no Ubisoft+ page showing, to Valhalla constantly crashing as soon as it disconnects due to "Failed to synchronize cloud saves". For there being such a push for me to choose Ubisoft+ over purchasing the game, I'm surprised I'm having so many issues. I did not know that this seemingly discounted price would offer up such a discount in quality of experience.

    I've used other gaming subscription services before and never had an issue such as this. It's most frustrating because I know the connection errors are not coming from my end. And I'm being told in the client I can continue playing.
    Can we not still have the game run and have it save locally until the server is connected again? It's not like I'm streaming the game from the servers. It's taking up a considerable amount on my SSD. I can understand needing to be connected to the servers to LAUNCH the game, but once it's running can it not be left in our hands?

    Any feedback would be very valued.undefinedundefined

  • RagnarBeorht
    2 posts

    Literally nothing works and I'm so disappointed cuz this looked like it was going to be my favourite game ever. Bought the ultimate edition for £91 on the beefiest computer I've ever owned (and I'm literally a game designer). Loads up to title screen, fine. Loads up options, settings & game set up, fine except for the one time I managed to load up the first level & it was glitchy to the point of freezing the screen every 5 secs. Try to load up a new game however and it all crashes, freezes or just glitchy to the point where it may as well be frozen cuz everything's moving in extra slow motion.

    Adjust everything to get better performance by literally reducing everything to the lowest setting & optimising performance over quality, still can't load the first scene in without the whole thing glitching out. Worked once but the second I tried to move & boom Eivor's right back to being virtually frozen & half the walls disappear. There's no NPC's loading & it's ominous cuz the sounds still playing so it's just an empty room laughing at me.
    I try to stay impartial but this has really annoyed me. Can anybody offer a fix cuz I asked Ubisoft & they only have the we're investigating the issue notification & none of their support claims/help desks are responding.

    On top of that to play you have to sign into Ubisoft, which is fine, but I entered the correct password for my account it kept saying it was invalid, so I change the password to the same one I use everyday when I log in & same error code until my 8th attempt when the exact same password worked. And it didn't seem to be an Ubisoft account issue it only seemed to happen with Valhalla. I don't know what's going on or if this game has been released too early & too glitchy or whether Ubisoft has attempted something to big for most people's technology but I'm not happy & I doubt people will be tomorrow when they start playing a broken game.

    And I can vouch for my last theory because as I said I work as a game designer so I know we're on the verge of a massive technological upgrade in the near future so I wouldn't put it past them to attempt something to early. Especially as Ubisoft doesn't have a history of great timing i.e. the post-Ezio era when AC3 & all of it's games until Ubisoft realised they were nose-diving all got released too quickly.

    If anybody can help me out it would be appreciated. I hope no one else has issues but seeing how many already do, including my gf who works for the Rainbow 6 department, tomorrow's gunna be a fun day for Ubisoft with a glitchy, expensive game & a bunch of extreme loyal to the AC franchise fans. I hope they fix it so that A) I can play the game I paid for & B) they don't get literally, and I mean literally, eaten by angry fans.

  • ziggystardust10
    4 posts

    @timocl yeah but that kind of stutter last only half a second or so, and the audio stops too, with me the audio remains steady, and if i keep playing the game ends up freezing like 8 solid seconds
    every 2:30 minutes

  • Vihu123
    8 posts

    @ubi-spud overclocking is not the problems since it works fine in other games but the system was overclocked to meet the high setting requirements otherwise the base clock speed is good enough for medium
    However even trying to launch without overclocking it does not work also a fresh install is useless too as it shows the same problem and the crash report doesn't specify the issuse

  • xxMachina
    3 posts

    I have the same issue. I'll be in the middle of the game in an area that doesn't auto save or allow me to manually save then it just crashes. I've played the same area 4 times now and the is running smooth, FPS is good, my system meets the requires and without any obvious reason, the game just crashes and closes. It never crashes in the same place either. I thought maybe a bug or something from the path I was taking. I've changed up my route through the area each time and it will crash in different places, again no obvious reason. Then I have to start at the beginning again. It is getting frustrating.

  • jmt20000
    3 posts

    Hey guys. I didn't realize there was a new Nvidia driver update so I downloaded it today and haven't had any problems so far. I haven't played a lot but I am out of the starting area. Hope that helps.

  • UI-xndr
    1 posts

    I second this

  • kalpdal86
    8 posts

    Im thinking that there is a problem with Ubisoft Connect. The logs show the game as disconnected.

    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (156)                                
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (160)                -- Starting Ubisoft Game Launcher --
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (165)                Platform: PC.          
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (173)                Exe version: 115.2.10179     
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (174)                Installed version: 10179     
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (175)                Built: Oct 28 2020.       
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (180)                OS: Microsoft Windows 10, 64-bit (build 19041)
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (185)                CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (190)                GPU: NVIDIA GeForce GTX 1070   
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (195)                RAM: 16384 MB          
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (203)                Timezone: UTC+01:00       
    [15492] 2020-11-11 08:42:45   [16004]   INFO    HubUtils.cpp (220)                Command line:          
    [15492] 2020-11-11 08:42:46   [ 5108]   INFO    BusSettings.cpp (64)               Failed to disable start on Windows start.
    [15492] 2020-11-11 08:42:46   [16004]   INFO    Hub.cpp (505)                  Environment is PROD.       
    [15492] 2020-11-11 08:42:47   [14184]   INFO    StartView.cpp (812)                                
    [15492] 2020-11-11 08:42:47   [14184]   INFO    StartView.cpp (812)                                
    [15492] 2020-11-11 08:43:41   [ 9608]   INFO    AccountOnlineLogin.cpp (296)           Login Type: credentials, platform: Uplay.
    [15492] 2020-11-11 08:43:41   [ 9608]   INFO    AccountLogin.cpp (257)              User: 40d3fc04-fccc-4146-b867-8f5537bc743d
    [15492]  2020-11-11 08:43:44      [16496]      ERROR      JobHttp.cpp (168)                                Http status code is 410 for url https://wallet.ecom.ubi.com/api/v1/wallets/40d3fc04-fccc-4146-b867-8f5537bc743d?country=SE.
    [15492] 2020-11-11 08:44:49   [16496]   INFO    GameStartPipe.cpp (81)              Accepted connection.       
    [15492] 2020-11-11 08:44:49   [16496]   INFO    GameStartPipe.cpp (82)              Starting game session.      
    [15492] 2020-11-11 08:44:49   [14184]   INFO    StartView.cpp (812)                                
    [15492] 2020-11-11 08:44:49   [14184]   INFO    StartView.cpp (812)                                
    [15492] 2020-11-11 08:45:04   [16496]   INFO    CloudSaveSyncGameStart.cpp (311)         Migrate to new cloud save system.
    [15492] 2020-11-11 08:45:05   [16496]   INFO    CloudSaveMigration.cpp (157)           There's no savegames to migrate.
    [15492] 2020-11-11 08:45:12   [16496]   INFO    ApiProcessConnection.cpp (121)          Game with process id 14644 connected.
    [15492] 2020-11-11 08:45:12   [16496]   INFO    ApiProcessConnection.cpp (132)          Game with process id 14644 has been started with product id 13504 (branch: 'default').
    [15492] 2020-11-11 08:45:13   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:45:13   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:45:13   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:45:14   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:46:16   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:46:16   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:46:35   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:46:35   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:46:37   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:46:37   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:48:14   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:48:14   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:50:21   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:50:21   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:50:38   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:50:38   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:50:40   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:50:40   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:50:46   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:50:46   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:52:01   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:52:02   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:53:28   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:53:28   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:54:28   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:54:28   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:57:11   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:57:11   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:59:47   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:59:47   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 08:59:51   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 08:59:51   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:00:06   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 09:00:06   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:02:08   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 09:02:08   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:02:51   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 09:02:51   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:03:23   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 09:03:23   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:03:26   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 09:03:27   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:04:06   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 09:04:06   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:04:15   [16496]   INFO    UplayGameConnectionHandler.cpp (363)       Game with process id 14644 connected (API version: 2.3.0).
    [15492] 2020-11-11 09:04:15   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:04:32   [16496]   ERROR   DenuvoGetGameTimeTicket.cpp (157)        Unknown game response.      
    [15492] 2020-11-11 09:04:32   [16496]   INFO    ApiProcessConnection.cpp (289)          Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:04:32   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:04:32   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:04:32   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:04:32   [16496]   INFO    UplayGameConnectionHandler.cpp (316)       Game with process id 14644 disconnected.
    [15492] 2020-11-11 09:04:33   [14184]   INFO    StartView.cpp (812)                                
    [15492] 2020-11-11 09:04:33   [14184]   INFO    StartView.cpp (812)                                

  • Kartaxiinha
    2 posts

    Hello,

    Would just like to say that I have "fixed" it so far.

    I did the following :

    • Installed the newest NVIDIA Driver (came out yesterday)
    • Deleted a few files from the installed game. Then verified files - it said some were corrupt and "re-created" them.


    After that it worked.

    Please note that when I verified the files for the first name (having deleted nothing) it said there were no corrupt files and I could play the game. But when I tried to do so, it would crash.

    I don't know if these will work for you guys but I hope so.

    Will be back if/when the issue persists.

    Good Luck!

  • KusitFire
    1 posts

    hey ,.

    i was trying to search for older topic but didnt find.

    when i open the game and move between the menu its just freezing.
    sound and mouse are keep working . only "End Task" on task manager helping.
    im using epic games and ubisoft connect

    Mother board : Asus ROG Strix Z390-E Gaming
    CPU : Intel i9-9900K 3.60Ghz 16MG
    Memory: 32GB Kingstone 3200Mhz
    GPU: Asus RTX 2070 Strix 8GB-Gaming

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