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  • timocl
    1 posts

    For me this is often triggered when using Hybrid input mode, when switching between controller and mouse/keyboard on the fly. Since I changed input to only by Xbox controller instead of Hybrid, I have not had the freezing issues.

  • Ela_1s_Bae
    5 posts


    I have been playing Assassins creed Valhalla for about 9 hours, but until now it has been crashing after about 2-4 min of gameplay. And i have no idea why game just freez and it does nothing, i can still hear music in the background.

    Thanks for the help!

  • GeorgeMKane
    3 posts

    @ela_1s_bae Try setting the "Environment Textures" setting to medium, under graphics options.

    I'm not from Ubisoft, but this has fixed a number of issues for others already.

    (It has the picture of a leafy wall, with a few trees in the background).

    It could also depend on your specs. If you have a lower tier build, you may be looking at setting all graphics options to medium. Consult with the pc specs graph that Ubisoft provided earlier, and go from there.

  • Ela_1s_Bae
    5 posts


    Ill try that my specs are: 3080, 3700x, 16gb 3200mhz

  • G1nger-M1nge
    1 posts

    game keeps crashing mainly when i'm in a boat, travelling across water. tried multiple solutions. gonna have to wait for a patch most likely

  • Ela_1s_Bae
    5 posts

    Hello agian,

    It didn't work it made it crash even faster, so im at a loss here,

  • VIrumZz
    4 posts

    Mine last 10 minutes or so before freezing the screen. I can still hear the environment, ship, water etc in the background. Its a development problem and needs to be patched ASAP.

  • Ela_1s_Bae
    5 posts

    Got it to work somehow, looks like it was a location that was the problem.

  • lucioleal
    2 posts

    I cant play anymore game crashes everytime, the face expression is bugged, and i cant upgrade my skills, i need help. I already try slow donw graphics (not working in anyway).

  • RagnarBeorht
    2 posts

    Literally nothing works and I'm so disappointed cuz this looked like it was going to be my favourite game ever. Bought the ultimate edition for £91 on the beefiest computer I've ever owned (and I'm literally a game designer). Loads up to title screen, fine. Loads up options, settings & game set up, fine except for the one time I managed to load up the first level & it was glitchy to the point of freezing the screen every 5 secs. Try to load up a new game however and it all crashes, freezes or just glitchy to the point where it may as well be frozen cuz everything's moving in extra slow motion.

    Adjust everything to get better performance by literally reducing everything to the lowest setting & optimising performance over quality, still can't load the first scene in without the whole thing glitching out. Worked once but the second I tried to move & boom Eivor's right back to being virtually frozen & half the walls disappear. There's no NPC's loading & it's ominous cuz the sounds still playing so it's just an empty room laughing at me.
    I try to stay impartial but this has really annoyed me. Can anybody offer a fix cuz I asked Ubisoft & they only have the we're investigating the issue notification & none of their support claims/help desks are responding.

    On top of that to play you have to sign into Ubisoft, which is fine, but I entered the correct password for my account it kept saying it was invalid, so I change the password to the same one I use everyday when I log in & same error code until my 8th attempt when the exact same password worked. And it didn't seem to be an Ubisoft account issue it only seemed to happen with Valhalla. I don't know what's going on or if this game has been released too early & too glitchy or whether Ubisoft has attempted something to big for most people's technology but I'm not happy & I doubt people will be tomorrow when they start playing a broken game.

    And I can vouch for my last theory because as I said I work as a game designer so I know we're on the verge of a massive technological upgrade in the near future so I wouldn't put it past them to attempt something to early. Especially as Ubisoft doesn't have a history of great timing i.e. the post-Ezio era when AC3 & all of it's games until Ubisoft realised they were nose-diving all got released too quickly.

    If anybody can help me out it would be appreciated. I hope no one else has issues but seeing how many already do, including my gf who works for the Rainbow 6 department, tomorrow's gunna be a fun day for Ubisoft with a glitchy, expensive game & a bunch of extreme loyal to the AC franchise fans. I hope they fix it so that A) I can play the game I paid for & B) they don't get literally, and I mean literally, eaten by angry fans.

  • ziggystardust10
    4 posts

    @timocl yeah but that kind of stutter last only half a second or so, and the audio stops too, with me the audio remains steady, and if i keep playing the game ends up freezing like 8 solid seconds
    every 2:30 minutes

  • jmt20000
    2 posts

    Hey guys. I didn't realize there was a new Nvidia driver update so I downloaded it today and haven't had any problems so far. I haven't played a lot but I am out of the starting area. Hope that helps.

  • KusitFire
    1 posts

    hey ,.

    i was trying to search for older topic but didnt find.

    when i open the game and move between the menu its just freezing.
    sound and mouse are keep working . only "End Task" on task manager helping.
    im using epic games and ubisoft connect

    Mother board : Asus ROG Strix Z390-E Gaming
    CPU : Intel i9-9900K 3.60Ghz 16MG
    Memory: 32GB Kingstone 3200Mhz
    GPU: Asus RTX 2070 Strix 8GB-Gaming

  • murderdude1
    1 posts

    @nicksheperd im having the same issue, i also have ubisoft+. i thinks its because their servers cant handle the load of people trying to play.

  • Extra1ite
    7 posts

    Тратишь деньги на игру и второй день подряд тратишь время чтобы искать как исправить проблему

  • NetQvist
    37 posts

    Played on release day about 8-9 hours in Norway without a single crash however I needed a restart every 2 hours due to stuttering getting worse which is a separate issue.
    Did about 30-60 minutes in England the same day and then ended my session.

    Next day I tried to continue and I did note a small patch in the client popping up at some point. Now however my game crashes every 5-30 minutes with standard factory clocks, this GPU has not crashed in any game before so that's interesting. I've tried old drivers, new drivers, DDU uninstall..... nothing helps.
    I tried to stress test the card at even higher clocks, no issues. It takes it like a champ, put on other games like HZD, Doom Eternal and so on. No issues.

    • Running AC Valhalla for over a hour with Furmark stressing in the background actually stopped the crashes. Tested the same with a smaller workload and then it crashed.
    • Lowering the clocks by over 100 on core and memory seem to help but it can still randomly go BOOM.

    I'll have to try and do some running around in Norway again I guess with factory clocks at some point to see if it's some specific to England... it has def been worse during battles/raids though.

  • Jartap
    4 posts

    hello, game suddenly starts freezing every once in a while and i have tried many different graphic settings but no affect. i could send you details about dxlog and msinfo but seems to me i can't send it here

  • Ubi-Baron
    Ubisoft Support Staff 730 posts


    Unfortunately we're only able to assist in English through these forums at the moment.
    If you can provide a translation of this message we can take a look into that for you, or alternatively you may receive assistance from another player or speak with our language specific support through the site here.

    Thank you

    Official Response
  • Basic-Pita
    6 posts

    Same here!

  • kynahret
    1 posts

    Same, game is completely frozen. I have to alt+tab, kill the process and relaunch the game to continue playing. I had 5/6 freezes today

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