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  • 2 Likes/844 Replies/40232 Views
    2 posts

    My game crashed and I've lost like 4 hours of progress. I had several manual saves that've disappeared. Great game Ubi.

  • surgoshan
    1 posts

    Yup. Logged in to find my game not making any sound. Quit out, reloaded, lost a couple days worth of play. Frustrating.

  • BlitzBStone
    7 posts


    I just experienced the same issue. I fast traveled and upon loading into ledecestescire, I was able to start the leap of faith and before I hit the ground the screen went black and pulled up the Xbox dashboard. I started the game back up and when I hit continue, it loaded me into a manual save from 2.5 hours earlier. I’d completed multiple stages of a story mission and began killing members of the order and upgrading Ravensthorpe. All of my auto saves disappeared at the crash, and when I checked to see that they were all gone, I had 5 auto saves from having just loaded the game. Playing on the Xbox one, and have been using only two manual save slots, one for my current glitch free play through and one for my 90 hour bugged play through that’s still awaiting a fix for sons of Ragnar

  • ZoFarrZoGood
    1 posts

    I'm about 45 hours into the game on xbox one and now I am unable to save my game.. I have tried saving manually, but I get a message that I cannot save game right now. I have moved into different locations to make sure it isn't caused by something around me. The game is also not saving automatically as I completed a quest that should have had auto saves at each stage.

  • Danshawuk5
    2 posts

    Can't save the game or fast travel

  • Guitarguy212
    4 posts

    Playing on Xbox One X here.

    Just recently went to load my last autosave to retry a mission, having played for about 5 hours until that point. The game entered an infinite "loading, please wait..." screen, which I could not leave.

    So, after having no choice but to restart the game, I come back to my last save being aaaallll the way back to when I first started playing 5 hours before. All manual and autosaves, gone. Not the first time it's happened either.

    With the amount of people I've seen complaining about this issue online, losing saves due to having to quit or game crashing, I'm surprised this hasn't been fixed. This needs to be priority number 1 right now, because me and multiple other people don't feel like they can continue playing until we know it is fixed.

  • RomsXz
    1 posts

    Just lost about 12 hours of progress. Won't be playing for awhile 😞
    Btw I'm getting "could not sync with the cloud storage " error all the time

  • guest-O99FV0aG
    2 posts

    Despite your update, I just lost an entire day's worth of playing. It somehow retroactively made all of my saves from today corrupted. I truly don't understand how you can permit something this outrageous to keep happening. You didn't even have the courtesy to respond to my initial post when this first happened. It's deeply disappointing.

  • ltarqsuperbus
    8 posts

    I started a new chat (after waiting 10 days for a response to the previous one) and the new Ubisoft rep told me they couldn't refund me (even for a broken game) because I had already "accessed" it. Luckily, I explained the situation to my credit card company and they were happy to start a dispute / chargeback. Specifically, I explained to them that I did not receive a functioning product because the save feature (an essential part of the product) is not working properly. I also told them that over 100 people are on the forum complaining about this issue (so it is a known problem) and Ubisoft has not replied.

    If Ubisoft is not going to do jack [censored] about this, perhaps others should consider calling their credit card companies to discuss a chargeback. I know I didn't pay >$100 for a malfunctioning product. I will try to remember to come back and post an update if I hear anything about my chargeback.

  • ltarqsuperbus
    8 posts

    @ltarqsuperbus Update: Apparently Ubisoft changed their mind and decided to give me a refund after I mentioned a chargeback in a help chat with one of their reps. Since Ubisoft is now agreeing to refund me, I will cancel the chargeback I started.

  • Dobbyquan
    1 posts

    So I just lost 25 hours of progress. I started a new game on a NEW manual save slot. Played for two hours, logged in and the 25 hour file was gone with 12 autosaves being on the new file. Why would it clearly show my new game on a SEPARATE file and then overwrite the old file?

    I purchased the game so that me and my brother can have our own playthrough and I don't understand how that is possible if it just continuously erases other files. There is no option to turn off autosave which would solve the problem.

  • guest-SGF51zGI
    4 posts

    @harlow_hh I have got same problem. I uninstalled the game but it doesn't work. 10 hours of play lost. Incredible.

  • kizza0721
    63 posts

    I wish i paid by card. Glad you got that sorted.

  • arymanik
    32 posts

    Ubisoft its exactly 7 days after release Patch 1.0.4 which was crash down game to unplayable status.
    Why You didn't make fast patch for example which will delete problems with Auto-Save ?
    How long we will wait more for this???
    After next 10 days World will see new game, to much better than AC:V and You don't care about this ?
    Irs was be my first collectable version of game, and You just taking my three letters how You want without anyone gel *.*.....
    It's not fair....
    I want new patch wich will allow me continue play and fun for 150$

  • Zookeeper71
    2 posts

    My game crashed and I just lost over 12hrs of gameplay. There are no corrupted files showing, all auto-saves are completely gone from the past 15hrs. I made so much progress in the game. I passed level 400 and made it to Mastery level 8 or 9.. I have the achievement for using my first Mastery point from 7hrs ago, but my in game progress has reverted to level 387. It’s all gone!! Please help!!

  • ImTheRealDeath
    6 posts

    Twice now the game has disconnected from the save server and has resulted in hours of lost gameplay. Why can it not save locally if a connection to uconnect is not possible?

  • Ubi-Baron
    Ubisoft Support Staff 798 posts

    @Zookeeper71 Thank you for reporting this to us, we're sorry to hear that's been the case.

    Just to confirm, what platform is this on?

    Official Response
  • harm841
    2 posts

    Just lost 4 hrs of Valhalla [censored] I own every one of your Creed games this is ridiculous.

  • Ubi-Baron
    Ubisoft Support Staff 798 posts

    @imtherealdeath Thank you for reporting this to us.

    Just to confirm, you're playing through Ubisoft Connect on your PC?

    Official Response
  • macfarlane1313
    3 posts

    I am playing on Xbox One X and had a similar issue last night. At around 20-21 hours in the game suddenly froze and then crashed to black. I restarted it from the home screen but when I did it loaded up a save from the afternoon prior, a solid 3-4 hours of gameplay behind where I'd been at the crash. Before the crash I had witnessed at least one manual save that was closer to my crash time, I'd also made lots of story progress so lots of autosaves, and I frequently quick save.

    There was no error code for the crash, however I had observed a "Online Service Error" or something several times over the course of playing (not sure when it started but I last saw it shortly before the crash). The first few times it happened I checked my network status to make sure I was online, I was, so I didn't over think it, I just assumed it would impact how UbiConnect challenge progress was recorded. I didn't realize it was removing my ability to save.

    I am coming to terms with the fact that those few hours of progress are gone. But how can I keep playing if I have no idea if this will keep happening? How do I play a 60+ hour game if I have to re-do four hour stretches of gameplay?

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