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  • evilashchris
    1 posts

    This has happened twice to me, lost about four hours each time so I stopped playing.

    I started playing Fenyx instead, which has done the exact same thing and lost about three hours.

    It's not just an [censored] Creed problem, it's Ubi's save system clearly.

  • hobbinguy
    11 posts

    @jvillan17 Do these troubleshooting tips "work"? Have you lost saves when you know you're connected to Ubisoft?

  • Carch
    14 posts

    @ubi-woofer

    First of all, thank you for gathering data on this. I must admit that I am shocked that this bug was first reported in November and it still hasn't been fixed.

    I experienced the problem for the third time today, and as far as I'm concerned, third strike and you're out. I have actually had save problems more than three times, but some of the other times the save files magically reappeared if I quit out of the game completely or restarted my console. Today was the third time that the save files vanished and never reappeared. Valhalla is uninstalled until I can confirm that this problem is fixed.

    • What platform do you play on?
      • Xbox Series X
    • If playing on next-gen consoles, were you using the Quick Resume feature on Xbox or the Switcher feature on PS5?
      • Sometimes I use Quick Resume, sometimes I don't. I can't say for sure if every time I've had the problem I was using Quick Resume. When I am downloading other games to try them out, I have to quit out of Valhalla completely to avoid the Xbox throttling my download rate to 20% of capacity.
    • What is the extent of your progression loss? (An approximate value in hours would be helpful)
      • I mostly play in one hour increments. Every time I quit playing, I do a quick save and a normal save, rotating through four normal save files. Before today, I only ever lost an hour or so of progress. Today I lost three hours, meaning that save files from three different play sessions vanished.
    • Do you share your console / PC with anyone else who plays Valhalla?
      • I do not share my console, and I only play Valhalla on my Xbox.
    • Has this loss of progress / saves only happened once, or multiple times?
      • Multiple times.
    • What was the last quest, world event, or activity that you completed before your progress was lost?
      • Various. In today's instance, I was riding around picking up treasures and doing world quests. The last time I had saved, I had returned home to upgrade armor and sell trinkets. After my saves were lost, I was riding somewhere in the middle of the area I had been clearing.
    • Upon last saving your game, did you create a new save or overwrite an old one?
      • As mentioned, I do a quick save and a normal save. The normal save overwrites an earlier one, and I rotate through four files. I don't want to make a new save every time, because I'd run out of save slots pretty quickly.
    • Are you mainly relying on autosave or making regular manual saves?
      • Regular manual saves.


    I'm convinced that this issue is related to the cloud save feature. I wish there was a way we could just turn that off. I have no use for it, because I only ever play the game on my Xbox at home.

    Please get this fixed. I am having a lot of fun with the game, but I'm not going to play it while it is deleting my save files.

  • Carch
    14 posts
    In the meantime, please make sure to use the manual save feature as often as possible, and consider using multiple save slots. Per the advice in the Known Issues list, please be sure to save before suspending or switch away from the game to minimise the risk of losing progression when resuming play, if using the Quick Resume / Switcher options on Xbox Series X|S and PS5 respectively.


    I just want to reaffirm that this is not helpful advice. The problem is not having enough backup saves. All of my backup saves are getting deleted. I use four save slots, and I rotate between them as I save, as a precaution against corrupted save files. Decades of playing games has made me very paranoid about save files. The last time I lost my Valhalla save files all of those saves disappeared.

    Short of backing up your saves, I don't think there is any workaround for this. Even then I don't know if backup saves would work, because the Ubisoft Cloud Monster might just come back and eat up any saves it doesn't recognize.

    Something is deleting saves without player confirmation, which is about the worst sin you can commit dealing with manual saves that a player has carefully created to get themselves back to a known state. Whatever is doing it, the game, the cloud, gremlins in the network, manual saves should not be deleted without confirmation. Ever.

  • lucek000
    6 posts

    Are you playing on Xbox One? If not, what platform are you playing on? Series S
    Did you experience a crash before you lost progress? If so, did you receive any error message or code? Nope
    Has this only happened once? 2 times, stopped playing and tried to refund-of course didnt get my money back
    If not, has it ever happened at the same part in your game? No, first time after 6h, second time after 18h
    Are you losing progress every time you load into your game? No, it's totally random

    I hate you ubisoft for no fixing it since november and block refunds.

  • Leszlo_
    1 posts

    I was about to finish the Kingmaker quest and tried to manually save right after the wedding. It kept loading until the game just crashed and the whole progress of the mission got lost. No auto - save was found whatsoever. Really made me disappointed, now I have to do all and some exploring from before of that again.

  • AngrySix7
    2 posts

    All progress in the game from today and yesterday (the 19th and 20th) has disappeared from my save files. Only thing I have left it the achievements.

  • Chaulkie39
    5 posts

    @lucek000 what customers need to do ... PUSH BACK UNINSTALL THE [censored] GAME .. THE LONGER WE PLAY THE MORE HELP UBISOFT GETS TO DEVELOPE THIS [censored] AND TAKE YOUR $$$

  • D4RKL1NGza
    1 posts

    Good day,
    Been playing on Series X. Did the latest update and yesterday I was playing, took a break and watched some Youtube on the xbox app. Went back to the game and it didn't quick resume. Booted the game up and suddenly I lost 30 hours of progress. My last save was registered as 16 February.
    I honestly feel like deleting this game now. My will to continue died with my lost progress.

    Are there any fixes for this?

  • MetalheadMartin
    2 posts

    A world event wouldn’t start so I manually saved before quitting the game. Saved at 24h gameplay.
    quit and returned back to game, last save was at 21h gameplay. Lost loot and 3 hours of my time. Not the first time I lost progress due to this error. I’ve lost about 5 hours of my time due to the saving failures. 🤬 I want a loot reimbursement pack or I’m done with Ubisoft.

  • Order227Jim
    2 posts

    Also lost a day and a half of playing. All of last Saturday from lunch through to late Sunday evening. The game crashed so I went to bed, loaded the game on Monday to discover that the last save was Saturday 12:09pm. I made loads of manual saves as well as a few new saves. All gone. Can't bring myself to restart playing until I know this is fixed. Is this just a series X thing or is it affecting all consoles?

  • B00MSIE
    373 posts

    @order227jim 

    If it crashed last time, it probably resumed an older quick resume. Hard quit the game through the Xbox ui before it can autosave and restart. Sometimes then the good savegames will load. Worked several times for me, but not always.

  • B00MSIE
    373 posts

    Since this happend to me a lot since release, I tried to replicate the not saving for some time.
    Since the last update (1.1.2) I notice something.

    On the XBox Series X
    Play Valhalla
    Start some other games for some hours
    Stop playing (Xbox goes to sleeping state)
    Next day start Valhalla
    Reda has nothing in his shop and does not give an error message
    I play Valhalla for some hours and save a couple of times.
    After this next time I start Valhalla from start all my savegames since the Reda shop was empty are lost
    This seems to happen every time

    If I resume Valhalla the same day after playing other games, the remaning time of items is incorrect, but the savegames are still saved
    If you get an error while opening the Reda shop the savegames also seem to be saved.

  • UbiKoality
    Community Manager 440 posts

    @leszlo_ Hey there! I'm extremely sorry to hear that this happened to you while playing Assassin's Creed Valhalla. I can completely understand your frustration, and I apologize for the inconvenience! Is this the first time that you've experienced crashing along with a loss of save data? Have you tried uploading your MSinfo file in a case at support.ubi.com to get this reported?

    Official Response
  • shika_steff
    1 posts

    Just lost 3 hours of game play after dinner in Elmenham. Game froze and crashed. 3 hours of game play gone. Multiple save files gone. Cloud saves not even showing up. I paid $60 at launch for this game. What the actual [censored] is this [censored]? This game needs to be pulled from all marketplaces and refunds need to be offered. Absolutely unacceptable and game breaking.

  • guest-u3N2ORiF
    15 posts
    This post is deleted!
  • guest-u3N2ORiF
    15 posts

    @ubi-woofer @ubi-spud Can you please remove the ubistoft connect pop up screen on the start screen while I want to unlink ubisoft from my playstation 4 or close my ubisoft account. I'm so angry that you have to use ubisoft connect to play assassin's creed valhalla while on the internet.😠 😠 😠 undefined

  • ashleysosa44
    34 posts

    The game has been undoing and I realized that I had already beaten one of the guys and collected some stuff, completing the requirements for wealth, missions, etc... I knew I heat him the day before so I kinda screenshot the map before and after again to make sure I'm not crazy....
    Well, it seemed fine. Redid stuff. Went to see if big flatfish were spawning yet. Did that for quite a while. Seemed fine until I gave up on fishing, following advice from guy on thread about isle of wight.... no success. So I clicked to fast travel somewhere, game froze and crashed. I tried to screenshot and video the process as it was crashing. And I did record the map once finished and missions... for this exact reason...
    When I started game up, my last save was a manual save from 7 hours ago. My last autosave was 1 minute before that one.

    I thought I had escaped this bug since I was aware of it from these threads that people were doing. Because of that, I would manually save twice each time I left game. Sadly i did not choose to leave games game decided to crash...

    Its 1 step forward, 2 steps backwards. I was finally happy that i could complete that mission that was glitched, though it took a few tries to get it to reactivate but wandering around... I was able to do the cairn stone thing that hadn't worked before.... but now this. I did not escape it after all.

    I really dont know what to do. I am not going to continue game, I want to look and see if there is some way to retrieve the data.

    The video screen record for xbox are in 1 min increments and I used a stopwatch to not leave too big of an empty space between videos. But they take a couple hours to show up on xbox for me to share of download. I will post those later. I am mad but compared to others, I didnt have it as bad. I'm happy that it didnt lose the 3 sister witches cause I had done all 3 of them just a couple hours before my last save.

    So here we go again...

  • WezAlau
    1 posts

    Hello, is it possible that someone would give me a save for ps4 at Bleeding the Leech Quest or before that? Im 50 hours in and all mai saves are corrupt after i got bugged at the a brewing storm quest. Manny thx if so


  • B00MSIE
    373 posts

    So within a week after the armor boxes where discovered in the river raids the game gets patched. But after 4 months on a Series X the savegames still disappear after quick resuming?

    Are customers a joke for Ubisoft? Very disappointing (understatement!)

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